Went in to buy a sofa we'd previously seen. Spotted a different one as we walked through the store, at twice the price, but when the method of production and quality of materials were explained to... See more
Company replied
Location
Switch locationUnit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA Solihull, GB
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We were approached when we walked in and greeted by a member of staff who gave us a brief explanation, offered us a drink, and let us know they were there to help if needed, then left us alone to br... See more
Company replied
Excellent service from start to finish with the Solihull team. They were patient with us and explained the process and helped the choice as well with the aftercare available.
Company replied
Leon at the Shirley Solihull branch was fantastic with us and provided all the information we needed and answered all our questions. Didn't feel pressured at all and he was very understanding of our a... See more
Company replied
Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 1B Solihull Gate Retail Park, Marshall Lake Road, B90 4BA, Solihull, United Kingdom
4.8
Excellent
2K reviews
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First rate service
First rate service, the item was great.
Leon the showroom guide was exceptional, the two guys who installed were courteous friendly and fast
5 August 2026
Reply from Sofology - Solihull
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Leon. Have a great day 😊
Leon at the Shirley branch was fantastic
Leon at the Shirley Solihull branch was fantastic with us and provided all the information we needed and answered all our questions. Didn't feel pressured at all and he was very understanding of our autistic son we had with us. I great all round experience of what I thought would be stressful for us. Would recommend sofology. Love our new sofas they have given our living space a much needed revamp.
14 August 2026
Unprompted review
Reply from Sofology - Solihull
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great help from the guys at Solihull
Great help from the guys at Solihull. Left us to look around at our own pace then made the buying process really easy.
31 July 2026
Reply from Sofology - Solihull
Thanks for this fabulous review. We appreciate you sharing it with others!
Great service and advice on purchasing…
Great service and advice on purchasing a new suite. Well priced for a quality product.
31 July 2026
Reply from Sofology - Solihull
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Excellent service
27 July 2026
Reply from Sofology - Solihull
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Just been on the phone to customer care…
Just been on the phone to customer care in regards to cleaning kits which I was charged (4x£39.99) this shouldn’t have happened as I purchased ex displayed Sofia from the showroom and was told by the salesman he would send me out complimenting care kits beacuse of dust and minor stains on sofas .
I have now found out I was charged £120 for these care kits( of which I received 2) and they are not willing to issue a refund instead are going to send me 2 care kits I didn’t receive !!
Really disappointed with this company with lack of customer care . Won’t be shipping again
5 August 2026
Unprompted review
Reply from Sofology - Solihull
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Sent to right hand pieces of a recliner…
Sent to right hand pieces of a recliner and took them both back with no idea when I could receive it
22 July 2026
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a review. We're sorry to hear about your experience and would love the chance to make it right. If you'd like to discuss this further, please feel free to email us at social.media.complaints@sofology.co.uk with your review details.
Great customer service in store
Great customer service in store. All questions answered honestly and time given to discuss the best configurations for our house. Would definitely recommend!
22 July 2026
Reply from Sofology - Solihull
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
GOOD MANNER AND RESPECT
GOOD MANNER AND RESPECT, EXPLANATION OF THE REQUIREMENT SOFA WAS MEET OUR REQUIREMENTS.
2 July 2026
Reply from Sofology - Solihull
Thank you for sharing your experience.
Very poor customer service and still…
Very poor customer service and still waiting for a resolution.
19 July 2026
Reply from Sofology - Solihull
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Reply from Sofology - Solihull
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Welcoming staff but they didn’t hover…
Welcoming staff but they didn’t hover or annoy. They were easily available to ask questions of and seemed to know their products
We did decide to purchase and the sales person was very thorough with the process
A good experience
12 July 2026
Reply from Sofology - Solihull
Thanks for this fabulous review. We appreciate you sharing it with others!
Sales advisor was helpful
Sales advisor was helpful, knowledgeable and pleasant. Thank you for your time
11 July 2026
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review!😊
Had a problem on phone not very good…
Had a problem on phone not very good but she talked me through to reset my pass word very please
10 July 2026
Reply from Sofology - Solihull
Hi Patricia, we are pleased to hear that your issue was resolved. Thank you for sharing your feedback.
Excellent customer service
Excellent customer service. Ali was really helpful and very easy to talk to. He was able to describe the products well and discuss all aspects about the furniture and sales cycle.
10 July 2026
Reply from Sofology - Solihull
Thank you for awarding us 5 stars!
We have purchased before and service…
We have purchased before and service and attention have been superiore
7 July 2026
Reply from Sofology - Solihull
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Excellent service from polite extremely…
Excellent service from polite extremely knowledgeable staff.
19 June 2026
Reply from Sofology - Solihull
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Fantastic in store team and very…
Fantastic in store team and very helpful. The customer service was fantastic and will be coming back again.
7 June 2026
Reply from Sofology - Solihull
What an amazing review, thank you so much for taking the time to write this 😊
Great service friendly atmospheres…
Great service friendly atmospheres explained everything I asked would recommend
20 June 2026
Reply from Sofology - Solihull
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
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