Really happy with our new sofa purchase, it hasn’t been delivered yet so can’t comment on the delivery service or the comfort of the sofa. The staff member who handled the sale was extremely efficien... See more
Company replied
Location
Switch locationUnit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG Orpington, GB
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See what reviewers are saying
After several visits to Sofology, finally made my decision knew exactly what I wanted, very easy process purchasing, great that could pay interest free over 3 years. Also very happy that delivery is... See more
Company replied
Was a very pleasant experience.staff were on hand to answer questions but weren’t in your face
Company replied
Maggie was fantastic, and spent ages showing us all the sofas and arm chairs that met with the design we were looking for. She explained everything very clearly, from how each worked, how to clean t... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 4a, Springvale Retail Park, Sevenoaks Way, St Marys Cray, BR5 3SG, Orpington, United Kingdom
- 0344 863 9038
4.9
Excellent
2K reviews
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I found the sales person very helpful…
I found the sales person very helpful and explained the methods of payment and additional products available
25 October 2025
Reply from Sofology - Orpington
Thank you for your wonderful review! We're glad our salesperson assisted you effectively and explained our payment methods and products clearly. Your feedback is valuable, and we're pleased you had a positive experience at Sofology Orpington. If you have more questions or need assistance, feel free to reach out. We look forward to welcoming you back!
Great customer service
Great customer service, were shown a range a options for different sofas along with the different configurations.
25 October 2025
Reply from Sofology - Orpington
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Nicole from the Orpington branch was fantastic.
Nicole from the Orpington branch was fantastic. Really helpful, friendly and efficient
25 October 2025
Reply from Sofology - Orpington
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great customer services when visiting…
Great customer services when visiting the store. A nice relaxed environment and no pressure when browsing their products.
24 October 2025
Reply from Sofology - Orpington
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great service didn’t rush you to make a…
Great service didn’t rush you to make a decision and spent time to help me choose
24 October 2025
Reply from Sofology - Orpington
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great service from Nicole
We were met as we entered the store by a young lady called Nicole she was very pleasant and helpful and answered any questions we had, l must say that we left the store feeling very happy with the service we had from this young lady. I was not told by anyone that there is a delivery charge of £129. Most disappointing.
23 October 2025
Reply from Sofology - Orpington
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great experience purchasing a sofa in…
Great experience purchasing a sofa in store today. Nicole was very helpful, she was able to answer all our questions and assist us in making the best decision. Thank you
23 October 2025
Reply from Sofology - Orpington
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Excellent service
We purchased 2 two seater sofas and footstool
Zacklyn was extremely helpful answered all our questions and was never too pushy.
We found her very knowledgeable and helpful for us.
21 October 2025
Reply from Sofology - Orpington
Thank you for sharing your experience with us! We're delighted to hear about your positive visit to Sofology Orpington and that Zacklyn provided you with the helpful service you deserve. Your feedback is greatly appreciated as we aim to keep our customers comfortable and informed.
Enjoy your new sofas and footstool, and we look forward to welcoming you back. If you have any questions or need assistance, please reach out.
Reply from Sofology - Orpington
Thank you so much for taking the time to leave us such a wonderful review!
No Pushy sales
I was approached when I entered the store but left to browse as requested. Haley in sales was very helpful
18 October 2025
Reply from Sofology - Orpington
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Orpington
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great customer service experience
Nicole was courteous and extremely helpful during our recent visit. She listened to our requirements and took the time to show us round sofas that met our requirements. Her great customer service made our purchase easy. Now just need to await the delivery.
15 October 2025
Reply from Sofology - Orpington
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Orpington
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Orpington
Hi there, thanks for taking the time to leave a review. If there's anything else we can help with please don't hesitate to get in touch and we'll be happy to assist!
The assistant was very polite and…
The assistant was very polite and helpful, and very patient.
15 October 2025
Reply from Sofology - Orpington
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a positive experience at Sofology Orpington. Our team strives to provide polite, helpful, and patient service to all our customers, and it's fantastic to know that we met your expectations.
Your kind words and perfect rating mean a lot to us and motivate us to continue delivering excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
We look forward to welcoming you back to our store soon!
Helpful
We were welcomed into the showroom and ask what we were looking for and then show many sofas
Zackera serves us and gave us lots of info about size colour materials extras
We ordered two sofas and are looking forward to them arriving
11 October 2025
Reply from Sofology - Orpington
Thank you for sharing your experience at Sofology Orpington. We're glad you felt welcomed and assisted. Zackera will appreciate your feedback.
We hope your new sofas bring comfort and style to your home. If you have questions or need assistance, please reach out.
Thank you for your kind words and for choosing Sofology.
Great service
After several visits to Sofology, finally made my decision knew exactly what I wanted, very easy process purchasing, great that could pay interest free over 3 years. Also very happy that delivery is around 7 weeks (maybe sooner)
Lovely young lady went through the process patiently, her name was similar to Jacqueline (sorry didn’t ask her to spell)!!!!! She was 5* plus Thanks again for all your help.
11 October 2025
Reply from Sofology - Orpington
Thank you for choosing Sofology :-)
Well done Seb!!
We entered the store for the first time. We weren’t pounced on, stalked around the store or harassed. Seb explained to us how everything worked when we approached him and he left us alone until we were ready to discuss further.
Seb was really helpful, professional and helped us immensely with our purchase
3 October 2025
Reply from Sofology - Orpington
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Seb. Have a great day 😊
Very friendly customer service
Very friendly customer service. Knowledgeable and informative
12 October 2025
Reply from Sofology - Orpington
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Thank you Hayley for helping us today…
Thank you Hayley for helping us today order our sofa. Very helpful and made us feel very comfortable.
11 October 2025
Reply from Sofology - Orpington
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
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