I was given all relevant information to make a informed decision. Mel Stevens was extremely knowledgeable about the product and able to answer all my questions. He went through all the literature,... See more
Company replied
Location
Switch locationUnit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, GB
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See what reviewers are saying
It was who I dealt with that made the experience what it was. She went above and beyond to ensure I got what I wanted with all the relevant information. Even when I changed my mind, it didn’t matter,... See more
Company replied
Staff in shop extremely helpful. Shown all the options available with different versions of the 2 and 3 seater sofas I eventually bought. Delivered on time. Delivery and installation people unbeli... See more
Company replied
We visited twice before deciding on a sofa. Both staff members (Marcus and Mark) were helpful, knowledgeable and friendly. They offered additional items but were not at all pushy and answered any qu... See more
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Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 7, Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, United Kingdom
4.9
Excellent
2K reviews
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Friendly and polite service
Friendly and polite service. Answered all questions and took time to explain the details. On our first visit Lauren was very helpful with our little girl as well.
16 November 2025
Reply from Sofology - Norwich
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Quality shows …
We went on your store first and then went to other on the complex and came back to yours as quality was far superior and your staff were much nicer , Mark finalised our purchase and was very helpful and answered all our questions
15 November 2025
Reply from Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Five ⭐ top furniture store
First and foremost has to be the great sales team .Two of the most Friendly and welcoming staff you are ever likely to meet . None of the pushy selling patter. Nothing was to much trouble for Mel and ,sadly I didn't get the other guys name . . But Thank you guys! GREAT SERVICE. Well laid out showroom ,and, obviously, good quality furniture as I bought 2 sofas! Would highly recommend a visit. Beats all the other retail units there hands down!
10 November 2025
Reply from Sofology - Norwich
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Fantastic experience
Fantastic experience. Mark was extremely helpful. Cant fault the service.
9 November 2025
Reply from Sofology - Norwich
Hi there, thank you so much for taking the time to leave a review.
Mark was very helpful in store and over…
Mark was very helpful in store and over the phone when placing the order. Would definitely recommend using this store.
9 November 2025
Reply from Sofology - Norwich
What an amazing review, thank you so much for taking the time to write this 😊
Excellent quality sofas.
Excellent quality sofas and reasonably priced without using fake sale prices and jargon. Staff extremely helpful and knowledgeable. Made purchasing a sofa really easy and pleasurable.
8 November 2025
Reply from Sofology - Norwich
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Friendly staff
Friendly staff, but not pushy, very knowledgeable on all products, they made sure we knew all about the different fabrics and materials.
Very excited to get my new sofa now
8 November 2025
Reply from Sofology - Norwich
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Outstanding staff
The down to earth customer service was amazing! Never have i laughed so much whilst spending so much money! Laura and her colleagues were all fantastic from the moment I walked into the store until the moment I walked out.
8 November 2025
Reply from Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
All the staff were friendly and…
All the staff were friendly and helpful. Particularly Mark who finalised my order.
He explained everything perfectly and also made me a cyppa which was great.
Thankyou
2 November 2025
Reply from Sofology - Norwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
A big thank to Lauren for her patience…
A big thank to Lauren for her patience as I'm sure it was not easy when we kept changing our minds very polite also very helpful with the whole experience with confirming the correct and best choice for Me and the girls sofa thank you
5 November 2025
Reply from Sofology - Norwich
Thank you for sharing your experience!
warm and welcoming
Clean shop/warm and welcoming wide range of furniture to try -customer service Mel was very helpful and not pushy and gave us all the information we needed
2 November 2025
Reply from Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent Customer Service
We were looking at adding to the sofa we already have and the lady stopped us and said did we know that there was an offer on for existing stock, so 60% off which was amazing.
She was on her way to the loo so didn’t have to stop but very glad she did, above and beyond as usual.
Very happy with the service we have received in the two occasions we have made a purchase.
1 November 2025
Reply from Sofology - Norwich
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Excellent customer service
Excellent customer service. Mel Stevens looked after us, he was very knowledgeable and guided us through the whole process. Would recommend.
1 November 2025
Reply from Sofology - Norwich
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Norwich
Thank you for sharing your experience :-)
Really helpful staff who answered all…
Really helpful staff who answered all my questions about my prospective purchase. I was really pleased with the service, thanks!
27 October 2025
Reply from Sofology - Norwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Simple and effective
Mark did a great job and made the process smooth and simple. No pressure, genuine care and great customer service.
31 October 2025
Reply from Sofology - Norwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Well done Declan
Declan the sales assistant was very polite and helpful
He explained everything to us and had a sense of humour but not over the top.
Thank you
31 October 2025
Reply from Sofology - Norwich
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Norwich
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Laura Yorke what a lovely sales lady
Laura Yorke what a lovely sales lady, she was welcoming, (not pushy) made me feel very relaxed. Gave me all the information I needed with choices.
Lovely to my son who was with me who had Down syndrome.
Also she smelt beautiful,
All in all 10/10
30 October 2025
Reply from Sofology - Norwich
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Laura. Have a great day 😊
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