Happy was incredibly kind, patient, and helpful. They explained everything to me step by step and made sure I understood all the details. They went through every offer carefully, and even when I had m... See more
Company replied
Location
Switch locationWhite City Retail Park, M16 0RP Manchester, GB
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See what reviewers are saying
A great experience with top level customer care both from the sales exec Will who spent so much time with us helping with colours and understanding exactly what we wanted. Wasn't pushy what so ever ju... See more
Company replied
Purchased my first ever sofa for my first home, Happy made it the easiest experience! He was beyond helpful and attentive without being pushy or over the top, he was knowledgable and also very good at... See more
Company replied
The main thing about Sofology is that you don’t get followed around the store by some over-eager sales person after their commission. Ikram was fantastic. Friendly, informative and encouraged us to... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
White City Retail Park, M16 0RP, Manchester, United Kingdom
4.8
Excellent
2K reviews
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the staff member was excellent really…
the staff member was excellent really friendly and knowledgeable
21 September 2025
Reply from Sofology - Manchester
Thank you for your wonderful review! We're thrilled to hear you had a positive experience with our staff at Sofology Manchester. Your feedback is appreciated, and we always strive to provide the best service. If you need anything else, please reach out. We look forward to welcoming you back!
Will was very helpful in finding the…
Will was very helpful in finding the correct sofa for me - both on my first visit when i was initially looking and also when i came back to purchase. It was easy to order and he went through everything with me making it all clear and transparent.
20 September 2025
Reply from Sofology - Manchester
Thank you for choosing Sofology :-)
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The store layout was very good and…
The store layout was very good and Ikram was able to sort out enquiry. We are now looking forward to receiving our furniture.
16 September 2025
Reply from Sofology - Manchester
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!
Will and the lady I spoke to Saturday
Will and the lady I spoke to Saturday, Christine I think, before returning Sunday were excellent ambassadors for the company, polite, informative with a no pressure approach.
Very happy with my purchase and feel confident that their help will continue if needed.
14 September 2025
Reply from Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Clear, helpful and friendly assistance
Clear, helpful and friendly assistance. Made the buying for my elderly parents a pleasure.
14 September 2025
Reply from Sofology - Manchester
Hi there, great to hear you found our staff to be friendly during your visit to Sofology. Thanks for taking the time to leave a review.
We liked that the lady introduced…
We liked that the lady introduced herself and offered her assistance but then left us to look around without interference, she was on hand when we had a question and had all the information to hand.
She was very pleasant and our purchase was made seamlessly
10 September 2025
Reply from Sofology - Manchester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Very helpful
13 September 2025
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review!😊
Excellent experience!
We came in today and was a bit sad that the sofa we wanted had been discontinued. The sofology assistant Ikram helped us find a new sofa which was very similar to the one we liked originally. He was very professional, friendly and walked us through the whole process. I’ve been stressed for ages about getting a sofa and it felt so easy and pressure free once we were there. Thanks again Ikram!
8 September 2025
Reply from Sofology - Manchester
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review!😊
Happy was a very friendly salesman
Happy was a very friendly salesman - acredit to your company
5 September 2025
Reply from Sofology - Manchester
Thank you for awarding us 5 stars Mark!
Chris and Happy in the White City…
Chris and Happy in the White City Manchester store were super helpful and friendly! Thank you 😊
1 September 2025
Reply from Sofology - Manchester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Manchester
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful. At Sofology we strive to provide the best possible service to our customers, and your feedback is a great testament to our efforts. If there's anything else we can assist you with, please don't hesitate to reach out.
Excellent service
Happy was very nice and very helpful no pushy sales he sat and answered all our queries and made us very welcome… Looking forward to our new sofa.. Thanks again Happy!!
3 September 2025
Reply from Sofology - Manchester
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful. At Sofology we strive to provide the best possible service to our customers, and your feedback is a great testament to our efforts. If there's anything else we can assist you with, please don't hesitate to reach out.
Reply from Sofology - Manchester
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our team helpful. At Sofology we strive to provide the best possible service to our customers, and your feedback is a great testament to our efforts. If there's anything else we can assist you with, please don't hesitate to reach out.
Excellent customer service no hard sell
Excellent customer service no hard sell
Phil was fantastic
30 August 2025
Reply from Sofology - Manchester
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received, we hope you found the perfect sofa.
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review!😊
The lady who served me was wonderful…
The lady who served me was wonderful and really helpful... Felt no pressure to buy and am well chuffed with the sofas
1 September 2025
Reply from Sofology - Manchester
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great sales Lady
30 August 2025
Reply from Sofology - Manchester
Thank you so much for taking the time to share your wonderful feedback!
Reply from Sofology - Manchester
Thank you for awarding us 5 stars :-)
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