The lady who greeted me was very helpful and pleasant. She guided me to the sofa I’d seen before in a different branch. When my payment via my phone was proving tricky she was patient and helpful. She... See more
Company replied
Location
Switch locationWhite City Retail Park, M16 0RP Manchester, GB
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See what reviewers are saying
Happy was incredibly kind, patient, and helpful. They explained everything to me step by step and made sure I understood all the details. They went through every offer carefully, and even when I had m... See more
Company replied
A great experience with top level customer care both from the sales exec Will who spent so much time with us helping with colours and understanding exactly what we wanted. Wasn't pushy what so ever ju... See more
Company replied
Purchased my first ever sofa for my first home, Happy made it the easiest experience! He was beyond helpful and attentive without being pushy or over the top, he was knowledgable and also very good at... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
White City Retail Park, M16 0RP, Manchester, United Kingdom
4.8
Excellent
2K reviews
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Friendly not pushy staff
Friendly not pushy staff. Talk you through different options. Positive experience.
2 December 2025
Reply from Sofology - Manchester
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Understanding
They were very helpful and understanding to help you the best way. We were very picky to choose what we want because of my husband health situation.they weren’t rushing us we took our time and made a discussion.
24 November 2025
Reply from Sofology - Manchester
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Will was great
Will was great! Really good customer service and looked after us when buying our first ever big purchase!
22 November 2025
Reply from Sofology - Manchester
Thank you for sharing your experience :-)
Will was really helpful helping us…
Will was really helpful helping us choose and buy our sofas. Thanks
19 October 2025
Reply from Sofology - Manchester
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Will was able to assist you in choosing and purchasing your sofas. Providing excellent customer service is our top priority, and it's great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new sofas!
very professional service and attitude
19 November 2025
Reply from Sofology - Manchester
Hello, thank you so much for your review. We are so happy to hear this!
Very helpful member of staff helped us…
Very helpful member of staff helped us as soon as we decided what we wanted
18 October 2025
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Store staffs Professional integrity
The store staffs were super helpful, patient, and friendly, offering valuable advice that helped in choosing furniture satisfying my domestic need.
15 November 2025
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
There was a wide range of options which…
There was a wide range of options which was great. We felt no pressure purchasing the sofa, the sales person was great.. we saw him 3 times before finally settling on a sofa and he was helpful and patient with us each time.
15 November 2025
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review!😊
Leanne Made Our Visit a Delight
We had a wonderful experience at Sofology today. Leanne was amazing – she really listened to our concerns and answered all our questions with care and professionalism. My mum has mobility issues, and we had been looking for a lift and rise recliner for quite some time. Leanne took the time to understand exactly what we needed, guided us through the options, and made sure my mum was comfortable with the choice. We built a lovely rapport, and thanks to her help, we finally found and purchased the perfect chair. It was such a positive and stress-free experience – thank you, Leanne!
10 November 2025
Reply from Sofology - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Do not recommend
The sales consultants in store were amazing , My issue started when I attempted to change the colour of my sofa.
I tried to call within 48 hours to amend my order but couldn’t get through. I sent an email and followed up with 2 calls.
It was almost Impossible to speak with someone direct.
I received an email saying i would have to pay 25% to change the colour which would add over £1000 to my order. This is outrageous considering the sofa has not started being made.
I will never order nor recommend sofology.
29 October 2025
Reply from Sofology - Manchester
Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk
So friendly
So friendly, real and helpful. I didn’t feel any pressure to buy, just wanted to find the right fit for me. First time buying a sofa and a really good experience. Thanks Qas!
9 November 2025
Reply from Sofology - Manchester
Thank you for your wonderful feedback! We're thrilled that your first sofa-buying experience was positive and that you felt comfortable throughout the process. Qas will be pleased to know he made a great impression. We aim to create a friendly, pressure-free environment, and it's fantastic to know we succeeded. If you have any questions or need assistance in the future, please reach out. Enjoy your new sofa!
Reply from Sofology - Manchester
Hi there, thank you so much for taking the time to leave a review.
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
A ‘Happy’ experience
Great range of sofas that met our requirements and great service from the team (especially Happy who handles our purchase.
5 November 2025
Reply from Sofology - Manchester
Hi there, thank you for taking the time to leave a 5-star review!😊
Al was knowledgeable
Al was knowledgeable, helpful , and not at all pushy. He made the experience easy.
1 November 2025
Reply from Sofology - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Al was a brilliant salesman
Al was a brilliant salesman, his product knowledge was good as was his manner, a future manager for sure.
28 October 2025
Reply from Sofology - Manchester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
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