When I first visited the Birstall store I didn’t feel any pressure, just assistance whenever I needed it. Lots of advice given for my style shape of living room. When I eventually decided on my purcha... See more
Company replied
Location
Switch locationJunction 27 Retail Park, Gelderd Road, WF17 9AD Leeds, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wasn’t pestered in the shop left to look, Mervin the sofa sales assistant was brilliant very knowledgeable and really helped when purchasing the sofa
Company replied
My wife and I visited Sofology recently. Haleema helped us, she was brilliant she helped us chose our latest sofa set. Haleema had a vast amount of product knowledge and understood our needs. Sofology... See more
Company replied
Didn't really want to go into sociology as not heard good comments. But it was a very good experience. Saj helped my mum whose was in a wheelchair showed her what she had asked for. Helped her into... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Junction 27 Retail Park, Gelderd Road, WF17 9AD, Leeds, United Kingdom
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful furniture
Beautiful furniture, ample parking, staff member Scott very helpful and polite, plenty choices and staff are happy for you to browse with no pressure sales tactics , keep up the good work just hope my order arrives as arranged
20 January 2026
Reply from Sofology - Leeds
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Martin was great and patient as he …
Martin was great and patient as he showed us lots of different sofas before my son and I chose one .He explained everything to me and all the different options we could have. He made me feel at ease and answered all my questions and my boys got on with him especially as he supported Man Utd 😂
19 January 2026
Reply from Sofology - Leeds
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Helpful and informative
Mervin was extremely helpful and friendly when we came in to buy a new sofa. Very happy with our purchase.
21 January 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Mervin, we will make sure to pass this on! Have a nice day.
We met a lovely young woman who was…
We met a lovely young woman who was very nice and welcoming, she went through everything we asked and answered all our questions. She was so helpful and polite that we went ahead with a sale .
21 January 2026
Reply from Sofology - Leeds
Thank you for choosing Sofology!
Knowledgeable and friendly service
Great experience in Sofology. I had a lot of questions about the type of filling, different fabric and longevity of sofas, all of which were answered well by Brandon.
Very knowledgeable, friendly and professional service with no pressure to buy. Showroom also immaculate.
8 January 2026
Reply from Sofology - Leeds
Thank you for this great review Becky, we really apprechiate it.
Service outstanding
Service outstanding. Not pushy at all, friendly and helpful. Really took time to explain everything . Would definitely recommend the experience hope the sofas live up to expectation
17 January 2026
Reply from Sofology - Leeds
Thank you for awarding us 5 stars Mr Evans :-)
Great company, great staff.
Lots of sofas to choose from.
Scott gave us all the information we needed on different sofas and really friendly without being pushy.
Would highly recommend.
19 January 2026
Reply from Sofology - Leeds
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Poor after sales service to say the…
Poor after sales service to say the least. Sofa ordered allure range in store, not a problem. Paid for a smart console, corner unit, recliner seats, lumbar support and heated seats, no expense spared.
Sofa delivered pre Christmas on 22nd December. However we received a standard console not the smart console. Went to store to show photos and report, no problem there. With Christmas told to leave it with them and they would be in touch to sort it out. After Christmas received 2 phone calls to confirm they had incorrectly advised us and the smart console wasn't compatible. As there was no other option we agreed on a refund amount. Still weeks later I am having to make multiple phone calls to sofology customer service, they have informed me they are waiting on the store to accept liability and agree to this before they can process anything.
At this point the service from in store has gone from great to subpar and it truly could have been avoided. Contemplating asking for the sofa to be taken back as mis-sold from our order confirmation and what they supplied as they cant even go ahead with a simple solution
12 January 2026
Unprompted review
Reply from Sofology - Leeds
Hi Charlotte, we are sorry for the issues that you have experienced and the delay in receiving your refund. I am pleased that a resolution is now in place. - Natalie
Sales person Martin
Sales person Martin, was excellent at giving me the correct information I needed to make a decision.
19 January 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Martin, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Leeds
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great service from Brandon
18 January 2026
Reply from Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Brandon. Have a great day 😊
Really good choice of sofas and chairs
Really good choice of sofas and chairs. Jess was helpful and explained everything we needed. Thank you.
18 January 2026
Reply from Sofology - Leeds
Hi there, thank you for your review. Another great review for Jess, we will make sure to pass this on! Have a nice day.
Great service and beautiful furniture…
Great service and beautiful furniture I’ve used sofology for years it’s the only shop I buy suites from
18 January 2026
Reply from Sofology - Leeds
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Martin that served us today was very…
Martin that served us today was very professional and informative.. we came a few weeks ago and was delighted to see him.. thank you 😊
17 January 2026
Reply from Sofology - Leeds
We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Settee
When looking round the assistants were visible but left us to look after asking if we needed help. However when we wanted information the assistant,Martin we spoke to was very helpful. When we decided we were going to buy the settee the same assistant was very helpful, friendly and polite and completed all the paperwork. He was knowledgeable about the product.
12 January 2026
Reply from Sofology - Leeds
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Thank you Haleema for your outstanding…
Thank you Haleema for your outstanding customer service .
Really delighted with my new sofa.
Have recommended sofology to friends and family.
Service was brilliant products are beautiful .
Amazing!!
4 January 2026
Reply from Sofology - Leeds
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
The Sofology Experience (Leeds)
The staff, particularly Gigi and Haleema, were very helpful and polite. They were on-hand if needed, to provide useful information, but allowed me to browse at my own leisure without feeling pressured. Would recommend as a retail experience.
10 January 2026
Reply from Sofology - Leeds
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Sofa order
I have yet to receive the sofa, however the staff in store were very helpful during the purchasing stage - we had gone a little unprepared and needed to check measurements but the colleague we spoke to gave us all the information we needed, no pressure, and sent a link with the sofa we had chosen. Completed the order when we got home which was approved within minutes despite being a Sunday and pleased with the suggested delivery window of approx 7 weeks. Overall, very smooth, efficient and easy process.
11 January 2026
Reply from Sofology - Leeds
Thank you for sharing your experience Jane!
Good experience
Lovely assistant very kind and helpful.
Really pleased with my foot stool.
13 January 2026
Reply from Sofology - Leeds
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Leeds
Thank you for sharing your experience Tim :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.