So far so good. The experience in store was excellent. I was allowed to browse and when ready to find out more an assistant was available to see me. Knowledgeable about the products I was intereste... See more
Company replied
Location
Switch locationJames Bennett Avenue 4, IP3 9SP Ipswich, England, GB
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See what reviewers are saying
Great experience at the Ipswich Sofology. Super helpful and knowledgeable staff and an amazing choice of sofas. We will be needing to purchase another sofa in the next few weeks and will certainly be... See more
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Staff in store were excellent Found out later that taking the interest free credit option has generated at least six credit searches against me. Why not just one? How will this impact on my cred... See more
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On entering store salesman Matt introduced himself and directed us to the sofas we were interested in . He left us alone and stated if we needed any help please call. After we agreed on 3 piece suite... See more
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Company details
- Sofa Store
- also in
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
James Bennett Avenue 4, IP3 9SP, Ipswich, England, United Kingdom
4.8
Excellent
2K reviews
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Nikola was so helpful
Nikola was so helpful. She left me to take my time looking at the sofas but was always there when I needed information.
18 December 2025
Reply from Sofology - Ipswich
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The staff were superb
The staff were superb. Matt deputy manager introduced what we wanted to buy and Nicola closed the deal.
21 December 2025
Reply from Sofology - Ipswich
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
Avoid these clowns
Dreadful company avoid. Delivered a sofa and it was damaged even damaged our floor and door way. Abusive delivery staff. Had to fight to get a replacement. Avoid ipswich staff . Two years later we find out that despite paying for the extra insurance it wasn't set up correctly. Staff at head office utterly useless. Contacted Ipswich branch and was told i had a attitude problem
17 December 2025
Unprompted review
Reply from Sofology - Ipswich
We are sorry that you are unhappy. If you would like to discuss this further please do not hesitate to get in touch.
Great customer service and Manager…
Great customer service and Manager Matthew Harding at Ipswich store very helpful and a pleasure to deal with
3 December 2025
Reply from Sofology - Ipswich
Good morning Jennifer, thanks for leaving a 5 star review😊
The staff were really helpful and very…
The staff were really helpful and very understanding gave us time to decide and think
6 December 2025
Reply from Sofology - Ipswich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Sofa arrived damaged.
Sofa arrived damaged.
After one week still no contact from customer services. Tried calling their number multiple times and no answer. Delivery drivers said that I’d be contacted in a matter of days for a repair or replacement and this has not happened.
30 November 2025
Reply from Sofology - Ipswich
Thank you for taking the time to leave a review. We're sorry to hear about your experience and would appreciate the opportunity to make it right. If you'd like to discuss this further, please email us at social.media.complaints@sofology.co.uk with your review and account details.
Reply from Sofology - Ipswich
Hi there, thank you for your review. Another great review for Peter, we will make sure to pass this on! Have a nice day.
Amazing service
Amazing service. Very knowledge and thoughtful about our considerations with other furniture.
Excellent. Highly recommend!
30 November 2025
Reply from Sofology - Ipswich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Was made very easy by mr Robinson our…
Was made very easy by mr Robinson our sales guy
29 November 2025
Reply from Sofology - Ipswich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great customer service
This was the 3rd sofa shop I'd went to that day and Paul couldn't have been more helpful with my specific requirements, resulting in me finding exactly what I wanted and placing an order.
26 November 2025
Reply from Sofology - Ipswich
Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
Very good from start to final purchase…
Very good from start to final purchase salesman very friendly and helpful
27 November 2025
Reply from Sofology - Ipswich
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
At last, a sofa that fits me and is really comfortable!!
Sales assistants supportive but not pushy. Informative and patient. I've ordered the sofa and am waiting delivery so unable at this time to comment on actual sofa although the one in the showroom was so comfortable I could have stayed there all afternoon!
This was the third retail furniture shop I had tried and the only one with a perfect fit sofa.
20 November 2025
Reply from Sofology - Ipswich
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
No pressure good knowledge of product
Matt was very easy to talk to and knowledgeable. No pressure selling quite laid back. Looking forward to our sofa being delivered. Retailer was recommended to me by my Mum. This is a large purchase for us and it's our Christmas present to ourselves.
23 November 2025
Reply from Sofology - Ipswich
Thank you for sharing your feedback! We're thrilled to hear about your positive experience with Matt and that you felt comfortable during your visit. We appreciate your Mum's recommendation and hope your new sofa brings you joy for years to come. If you have any questions or need assistance, feel free to reach out.
Matt ( at Ipswich branch ) was very…
Matt ( at Ipswich branch ) was very helpful with us ordering our sofa and making suggestions on which individual pieces we could use to best suit our layout.
22 November 2025
Reply from Sofology - Ipswich
Thank you for your wonderful feedback! We're thrilled that Matt effectively assisted you with your sofa order and layout suggestions. Our team at Sofology Ipswich aims to provide the best service, and it's great to know Matt positively impacted your experience.
We appreciate your perfect 5.0 rating, which motivates us to continue delivering exceptional service. If you have any questions or need assistance in the future, please reach out.
Purchase of settee and chair
Gabby was very helpful and talked us through the complete procedure very professionally. She answered all our questions satisfactory and we left feeling at ease that everything was in hand.
22 November 2025
Reply from Sofology - Ipswich
Thank you for taking the time to share your experience. We are pleased that your visit to the store was a positive one.
Friendly and helpful
Friendly and helpful.
Looked at stock available across branches t speed up delivery
22 November 2025
Reply from Sofology - Ipswich
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly. We hope you found the perfect sofa! Have a great day 😊
Helpful staff
Helpful staff, went out of their way to show the sofas etc, the various materials and leather you can have.
15 November 2025
Reply from Sofology - Ipswich
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Reply from Sofology - Ipswich
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Good selection of products
Good selection of products, very helpful and pleasant staff, very happy with the service we received
15 November 2025
Reply from Sofology - Ipswich
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Ipswich
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
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