excellent service very friendly, helpful and no pressure to buy , nothing was too much trouble assisted by excellent staff, went away to consider the options and returned when we made the decision.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
excellent service very friendly, helpful and no pressure to buy , nothing was too much trouble assisted by excellent staff, went away to consider the options and returned when we made the decision.... See more
Company replied
I didn't feel rushed and spent a couple of hours deciding looking at all the options. So much to see, and taking measurements , trying to visualise how it would look in my room, so the staff had to... See more
Company replied
Very friendly staff, very helpful and polite. I brought a settee 🛋️ and a recliner chair. Looking forward to having it in my new home. Very good price.Would definitely recommend the company to my fri... See more
Company replied
What we particularly liked was that Mark spent a lot of time with us making sure that we had all the information that we needed. He also encouraged us to look elsewhere to make sure we were absolutely... See more
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Unit 2A, Hedge End Retail Park, SO30 4RT, Southampton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and helpful and made u feel welcome and comfortable and very empress

Reply from Sofology - Hedge End
We visited four different retailers for a family sofa. We found George to have the most knowledge and experience! Sofology was most definitely the best store we visited in Hedge End. George was friendly, funny and answered our questions professionally, he gave us great tips. We highly recommend Sofology, make sure you ask for George as he knows everything you need to know about sofas and more.

Reply from Sofology - Hedge End
Very helpful answered all our questions explained everything just wish a bit of discount could have been given as we bought 2 sofas

Reply from Sofology - Hedge End

Reply from Sofology - Hedge End
Kevin was very friendly and welcoming. Let us walk round the store unaided trying to out sofas but made sure we knew he was available. Explained how the sale range worked and what it does come with. Very helpful and friendly and great service start to finish. Thanks

Reply from Sofology - Hedge End
Unbelievably good service! Natasha has been incredibly helpful with the purchase of my new Sofa. She took such a keen interest in my requirements and was able to offer really good advice and useful recommendations. Thank you for your time and help.

Reply from Sofology - Hedge End

Reply from Sofology - Hedge End
Natasha was so helpful. She listened to our requirements and took us straight to the ones that ticked the right boxes. She also suggested a couple of alter tubes that we might like to consider and we were able to then narrow it down to 2 weeks really liked. We came home and looked at the space we had in our room and returned the next day with our daughter so that she could help us make the final decision. She was not pushy but helped keep us focused! There were so many nice sofas to choose from it was hard to decide but with her advice we go there relatively fast and are thrilled with our choice.

Reply from Sofology - Hedge End
Hedge End, Southampton Store:
Marc was very knowledgeable and helpful.
We were reassured that he was at the end of a phone if we needed any extra help or advice.
At no time did we feel pressured, Marc was happy to let us take our time and then give us as much information as we needed to complete the sale.
Thank you

Reply from Sofology - Hedge End
Great service …. nothing we asked was too much trouble…. and the whole process was made easy and enjoyable

Reply from Sofology - Hedge End
Sahil was very good with us today. Lots of time taken and not pushing for a sale at all. Just the right amount of support, information and professionalism. We felt very comfortable with him. Thank you Sahil.

Reply from Sofology - Hedge End
Natasha was a great help with choosing and ordering our sofa , gave us great info on what we were getting and was able to answer all our queries about the fabric and cleaning and aftercare,
We were very happy with everything,

Reply from Sofology - Hedge End
Excellent service and advice throughout from Marc and the Sofology sales team.

Reply from Sofology - Hedge End
On my original visit I spoke to Marie who was very helpful indeed and also with follow up e mails.

Reply from Sofology - Hedge End
Just wanted to say Dave is a brilliant asset to your team, thats why we came back to purchase our furniture. He is happy and very helpful and made us feel very comfortable 😊 we are very happy customers

Reply from Sofology - Hedge End
We had a great experience in Sofology Hedge End. Natasha was very professional, friendly and a pleasure to deal with.

Reply from Sofology - Hedge End
This is the only place I would go for sofas and chairs now, No annoying pressure sales, no gimmicks, less stress than most other shops and more reliable than online. Good quality stuff too.

Reply from Sofology - Hedge End
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.