Great experience had at London Road Sofology in Glasgow. Matt looked after us and completed our visit swiftly and without issue. He was also very patient with my 6-year-old daughter.
Company replied
Location
Switch locationLondon Road, G32 8XL Glasgow, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited the prior ordering our new suite. Proceeded to buy online via website. Abi was incredibly helpful - nothing was an issue. We had some colour issues and sizing, however Abi sorted them all ou... See more
Company replied
Visit to Sofology store, London Road, Glasgow was pleasant and helped by store employee Matt who greeted us as we entered shop. After telling him roughly what we were looking for, he gave us good gui... See more
Company replied
We had a wonderful experience at sofology with Matt. This was our first experience in store and we were looking for our couch for our first home. We were instantly greeted and offered drinks. After h... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
London Road, G32 8XL, Glasgow, United Kingdom
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service at Sofology
Great service at Sofology, London road, Glasgow. Great customer service from Gordon who explained everything well to us. Thank you!
22 March 2026
Reply from Sofology - Glasgow
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The service was warm and…
The service was warm and friendly.Hannah was very helpful and was a pleasure to deal with.I will be recommending 5 stars
21 March 2026
Reply from Sofology - Glasgow
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
First class service
Sales person Matt was excellent ,very thorough with his knowledge of the sofa
Very courteous. And not pushy at all
21 March 2026
Reply from Sofology - Glasgow
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Matt. Have a great day 😊
Met Hannah in the Glasgow showroom who…
Met Hannah in the Glasgow showroom who guided round the store assisting with current options, colours, terms and prices. Really good to see a young person being knowledgable about the company’s products and processes while still enjoying her job and promoting the company itself. Great outlook on life. Very encouraging, especially in the current climes.
19 March 2026
Reply from Sofology - Glasgow
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Pleasant showroom
Pleasant showroom. Kimberly, who showed us around was very helpful without being pushy.
16 March 2026
Reply from Sofology - Glasgow
Hi there, thank you for your review. Another great review for Kimberly, we will make sure to pass this on! Have a nice day.
Great sales person Darragh Glasgow…
Great sales person Darragh Glasgow store very helpful
18 March 2026
Reply from Sofology - Glasgow
Hi there, thank you for your review. Another great review for Darragh, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Glasgow
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
We were approached right away with…
We were approached right away with lovely girl her name was Kimberley she was so helpful and had great knowledge
16 March 2026
Reply from Sofology - Glasgow
Hi there, thank you for your review. Another great review for Kimberley, we will make sure to pass this on! Have a nice day.
Great customer care
Gordon from Sofolgy really put us at ease and offered loads of advice and help. Everyone in the store was warm and friendly making the whole experience and purchase of our new sofas a painless process. Would highly recommend to all.
15 March 2026
Reply from Sofology - Glasgow
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Sofology Glasgow
The sales person I spoke to was very helpful and knowledgeable about the sofas I went on to buy.
14 March 2026
Reply from Sofology - Glasgow
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Very friendly service
Very friendly service, no pushing for sales, sales rep Kimberly was very informative, professional and made a nice cup of coffee
14 March 2026
Reply from Sofology - Glasgow
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Glasgow
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Reply from Sofology - Glasgow
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent customer service
We had excellent customer service from Arlene in your Glasgow store. Arlene was very informative and so kind and helpful. She explained everything to us and had great knowledge of the products. We have purchased a sofa and chairs and look forward to delivery. Thank you Arlene for your kindness and knowledge.
11 March 2026
Reply from Sofology - Glasgow
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Great experience
Great experience, Darragh was brilliant, easy to talk to and very knowledgeable.
11 March 2026
Reply from Sofology - Glasgow
Thank you for choosing Sofology!
Great store and staff
We were made to feel welcome when entering the store. Store colleagues were attentive and not overwhelming. We were left to explore the store and get help/info when we needed it. Can’t fault the process from start to finish
10 March 2026
Reply from Sofology - Glasgow
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Glasgow
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Matt. Have a great day 😊
Reply from Sofology - Glasgow
Thank you for this great review :-)
The sales assistant Leanne was…
The sales assistant Leanne was extremely knowledgeable and friendly. Great service.
8 March 2026
Reply from Sofology - Glasgow
Hi there, thank you for your review. Another great review for Leanne, we will make sure to pass this on! Have a nice day.
Great communication from Emma Rowland…
Great communication from Emma Rowland at the Glasgow branch
8 March 2026
Reply from Sofology - Glasgow
Hi there, thank you for your review. Another great review for Emma, we will make sure to pass this on! Have a nice day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.