He was perfectly knowledgeable on his job. Showed and discussed important details with us - which we are grateful now! The sale went perfect because of him - many thanks!
Company replied
Location
Switch locationUnit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR Cambridge, GB
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See what reviewers are saying
A friend recommended them to me, and I ended up being a repeat customer, which tells you everything you need to know at this price range. The only reason I probably won't be going back is that I've... See more
Company replied
Felt a bit rushed, felt sales person was eager for a sale,was only asked did I have any questions after agreement was signed but must add he was polite,can understand eager for sale in the present cli... See more
Company replied
Friendly and knowledgeable team. As we entered we were approached and pointed to areas where we could find the type of sofa we were looking for. We were left to look around on our own with no pushy s... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit 5b, Cambridge Retail Park, Newmarket Road, CB5 8WR, Cambridge, United Kingdom
4.8
Excellent
2K reviews
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What a find
What a find, and what a good service. I had to give Sofology in Cambridge a five star review simply because of the excellent service we received. Everything was explained fully to me by Ethan, so there were no surprises when the money discussion came up. Reasonable price and extremely good quality, with the added bonus it was made in Britain.
1 June 2025
Reply from Sofology - Cambridge
Thank you so much for taking the time to share your feedback with us!
Gave me information I needed
26 May 2025
Reply from Sofology - Cambridge
Thank you for your review! We're glad you found the information you needed during your visit to Sofology Cambridge. Your feedback is important to us, and we're pleased to have met your expectations.
If you have any questions or need further assistance, feel free to reach out. We look forward to welcoming you back!
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
left alone to browse
26 May 2025
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Friendly and helpful
Friendly, helpful,knowledgeable and made the process of ordering quick and easy.
24 May 2025
Reply from Sofology - Cambridge
Thank you for your wonderful review! We're glad our friendly and knowledgeable team made your ordering process quick and easy. Your feedback is invaluable, and we appreciate the 5-star rating. If you have any questions or need assistance, feel free to reach out. We look forward to serving you again at Sofology Cambridge.
Comfy and beautiful sofa
Not only did we find the most comfiest sofa today it looks gorgeous too! Ethan was so incredibly helpful. We told him what we were looking for on arrival and he took us straight to the sofa we ended up buying. He didn’t jump on us on arrival, he let us look around and was very professional. Me and my partner often get put off a product usually by salespeople however, Ethan handled us perfectly; he was non-pushy, listened to what we wanted and gave his honest opinion, his customer service is 5* and very knowledgeable on his products carefully going through all the options with us making sure we were 100% happy.
With an arrival time of 5 weeks I didn’t think this was too bad either.
Thanks so much Ethan. Can’t wait for it to arrive.
17 May 2025
Reply from Sofology - Cambridge
Hello Abbey,
Thank you for sharing your experience at Sofology Cambridge! We're thrilled you found the perfect sofa that matches your comfort and style.
It's wonderful to hear that Ethan provided excellent service, allowing you to explore at your own pace. We aim to create a welcoming, pressure-free environment, and we're glad his approach resonated with you and your partner.
We're happy the delivery timeline works for you and hope you enjoy your new sofa. If you have any questions, feel free to reach out.
Thanks again for your kind words and for choosing Sofology Cambridge. We look forward to serving you again!
Absolutely fantastic customer service
Absolutely fantastic customer service, from the moment we walked in we felt welcome, we were served by Kahn at Cambridge. We had visited another close by well known sofa shop but chose sofology merely because of the customer service. Kahn helped us find our sofa and put no pressure on us.
Super easy and super simple L. Thank you Kahn.
11 May 2025
Reply from Sofology - Cambridge
Thank you for sharing your experience at Sofology
Great service and very knowledgeable…
Great service and very knowledgeable staff can’t wait to get our new armchair now !!
7 May 2025
Reply from Sofology - Cambridge
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
Ethan was very helpful and friendly
Ethan was very helpful and friendly, and we liked that he checked if we'd dealt with someone before, and he explained all the options to us clearly.
4 May 2025
Reply from Sofology - Cambridge
Hi there, thank you for your review. Another great review for Ethan, we will make sure to pass this on! Have a nice day.
Fantastic experience purchasing our…
Fantastic experience purchasing our Sofology sofa. Ethan from the Cambridge store was extremely helpful and made the purchase process very straight forward and comfortable. We only had to wait 2 weeks for our sofas to arrive and they’re perfect!
17 April 2025
Unprompted review
Reply from Sofology - Cambridge
Thank you for your feedback! We're glad Ethan provided great service and that your sofas arrived on time.
Your input inspires us to uphold our standards. If you need assistance, feel free to reach out.
Thanks for choosing Sofology Cambridge. Enjoy your new sofas!
A fantastic salesman
A fantastic salesman – no pressure at all and extremely knowledgeable. He went the extra mile by sourcing new samples to match recently displayed furniture. Really appreciated the time and effort!
17 April 2025
Reply from Sofology - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
The salesman was very knowledgeable and…
The salesman was very knowledgeable and helpful
27 April 2025
Reply from Sofology - Cambridge
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great service …
Great service form the guy in the store
So helpful and gave me time to look around the store without pressure
21 April 2025
Reply from Sofology - Cambridge
Thank you for awarding us 5 stars Mrs Betts
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Good customer service and making…
Good customer service and making technical advice simple.
18 April 2025
Reply from Sofology - Cambridge
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Ethan was really helpful
Ethan was really helpful, knowledgeable and most importantly in these types of scenarios, honest.
13 April 2025
Reply from Sofology - Cambridge
Thank you so much for taking the time to share your feedback with us! We are thrilled to hear about your positive experience at Sofology Cambridge.
If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back to our store in the future.
Reply from Sofology - Cambridge
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Fantastic service
Fantastic service with everything explained in detail and the staff were very friendly. Ethan spent time with us going through all the options and was amazing. Ryan was also very friendly and informative.
9 April 2025
Reply from Sofology - Cambridge
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
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