Throughout my experience in the Bolton showroom the staff treated me very well. Ellie Moores was the main person I dealt with and she was very professional and helpful with any queries I had. Many tha... See more
Company replied
Middlebrook Retail Park, BL6 6JA Bolton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Throughout my experience in the Bolton showroom the staff treated me very well. Ellie Moores was the main person I dealt with and she was very professional and helpful with any queries I had. Many tha... See more
Company replied
The whole experience was great, the staff were warm, friendly and knowledgeable especially Noshine and John (besties). Wishing John the best of luck with his baby girl x
Company replied
We came into your bolton store 3 times to look at the same sofa that we just couldn't make a decision on, each time we were greeted by Taneesha, she was so helpful and knowledgeable and extremely pat... See more
Company replied
Great choice of quality sofas, staff really friendly and helpful, gave us time and space to make our decision and could not have been more helpful, answered all our questions and are a credit to the c... See more
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Middlebrook Retail Park, BL6 6JA, Bolton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No pressure from sales staff ,just friendly advice, explained our options regarding our choice of suite,found it a straightforward transaction,offered a drink and just generally relaxed atmosphere 👍
Our sales person was Nicola and she was very pleasant and professional 👍
This is why we came back as we purchased our previous suite from here

Reply from Sofology - Bolton
Great service and the lady was brilliant made it so easy

Reply from Sofology - Bolton
We were extremely pleased with Laura’s services. She is amazing at engaging customers.

Reply from Sofology - Bolton
Great service with friendly staff that dont hound you and let you look around, but are there to help if needed.

Reply from Sofology - Bolton

Reply from Sofology - Bolton
I just want to say a big thank you to the lovely Ash in Bolton for being so patient and genuinely helpful. I’ve been really struggling to find a sofa because I had no idea what to look for, I wanted something comfy, loungey and with good longevity, but I felt completely overwhelmed.
Ash told me to sit the way I normally would at home, and it honestly helped me narrow things down straight away. He talked me through everything, helped me think it all through, and made the whole process feel so much easier. I’m so happy with my choice and I can’t wait for my new sofa to arrive!
I’d actually been into another store before and wasn’t approached by anyone, and I really needed that bit of guidance. Ash gave me exactly that. Everything about his service was perfect and I’m so glad I met him. Thank you Ash!

Reply from Sofology - Bolton
Ellie was great. She introduced herself, then gave us space to get a feel for what we wanted. We easily found her again when we needed to look at what could be done to personalise our sofa. Fantastic service.

Reply from Sofology - Bolton
Having been to what seems like every sofa shop in the world we visited your store at Middlebrook Bolton today. We were met by Nicola who showed interest in what we were wanting to achieve. I told her my wants & needs. Working in sales myself I know how important that is so made it easy for her really. The phrase “ people buy from people “ is why we bought it today. The sofa & chair were more expensive than anything we had looked at but Nicola understood this & spoke about the build quality & workmanship. I don’t have time for all the waffle so she kept it brief. Nicola is leaving you in 2 weeks to return to Nissan selling cars. I would suggest that you make her an offer she can’t turn down as she is good at what she does.

Reply from Sofology - Bolton
Made to feel welcome but not pressurised allowed to look round Ash salesperson from the middlebrook branch was very helpful

Reply from Sofology - Bolton

Reply from Sofology - Bolton
The sale representative that attended to me was very professional and attentive, he showed enthusiasm of someone who really care and passionate about the company and his job.

Reply from Sofology - Bolton
The salesman made it great he never put pressure on me and he was very patient and helpful.

Reply from Sofology - Bolton
We ordered the mayfair sofa with ash from the bolton store on Middlebrook. What a nice, helpful, friendly guy. Ash is an asset to your company he was brilliant 👏

Reply from Sofology - Bolton
You're email does not exist I am waiting for my order you sent me confirmation that I had paid and placed my order but you won't answer my question where's my order

Reply from Sofology - Bolton
The young lady that was dealing with us today was absolutely fabulous, pleasant, very knowledgeable and completely professional. thank you.

Reply from Sofology - Bolton
Very pleasant and enjoyable experience. Both salespeople we dealt with very nice and pleasant and knowledgeable. The sales people were John and Aadie

Reply from Sofology - Bolton
Ash was exceptionally knowledgeable helpful and not at all pushy. He explained everything thoroughly and clearly. A great experience to buy a sofa!

Reply from Sofology - Bolton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.