Sofology - Bolton Reviews 

2,839
TrustScore 5 out of 5

4.9

Middlebrook Retail Park, BL6 6JA Bolton, GB


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Rated 5 out of 5 stars

Throughout my experience in the Bolton showroom the staff treated me very well. Ellie Moores was the main person I dealt with and she was very professional and helpful with any queries I had. Many tha... See more

Company replied

Rated 5 out of 5 stars

The whole experience was great, the staff were warm, friendly and knowledgeable especially Noshine and John (besties). Wishing John the best of luck with his baby girl x

Company replied

Rated 5 out of 5 stars

We came into your bolton store 3 times to look at the same sofa that we just couldn't make a decision on, each time we were greeted by Taneesha, she was so helpful and knowledgeable and extremely pat... See more

Company replied

Rated 5 out of 5 stars

Great choice of quality sofas, staff really friendly and helpful, gave us time and space to make our decision and could not have been more helpful, answered all our questions and are a credit to the c... See more

Company replied


Company details

  1. Sofa Store
  2. Furniture Accessories
  3. Furniture Store
  4. Home Goods Store
  5. Living Room Furniture Store
  6. Upholstery Shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Middlebrook Retail Park, BL6 6JA, Bolton, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

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4.9

All reviews

(2,839)

18,721 reviews in the last 12 months

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Rated 5 out of 5 stars

No pressure from sales staff ,just…

No pressure from sales staff ,just friendly advice, explained our options regarding our choice of suite,found it a straightforward transaction,offered a drink and just generally relaxed atmosphere 👍
Our sales person was Nicola and she was very pleasant and professional 👍
This is why we came back as we purchased our previous suite from here

30 November 2025
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Reply from Sofology - Bolton

Good afternoon Mr Calland, thank you so much for your review. We're pleased to hear you found the team friendly at Sofology Bolton. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Great service and the lady was…

Great service and the lady was brilliant made it so easy

3 December 2025
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Reply from Sofology - Bolton

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

We were extremely pleased with Laura’s…

We were extremely pleased with Laura’s services. She is amazing at engaging customers.

30 November 2025
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Reply from Sofology - Bolton

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Laura. Have a great day 😊

Rated 5 out of 5 stars

Thank you Ash in Bolton!

I just want to say a big thank you to the lovely Ash in Bolton for being so patient and genuinely helpful. I’ve been really struggling to find a sofa because I had no idea what to look for, I wanted something comfy, loungey and with good longevity, but I felt completely overwhelmed.

Ash told me to sit the way I normally would at home, and it honestly helped me narrow things down straight away. He talked me through everything, helped me think it all through, and made the whole process feel so much easier. I’m so happy with my choice and I can’t wait for my new sofa to arrive!

I’d actually been into another store before and wasn’t approached by anyone, and I really needed that bit of guidance. Ash gave me exactly that. Everything about his service was perfect and I’m so glad I met him. Thank you Ash!

24 November 2025
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Reply from Sofology - Bolton

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars

Fantastic

Ellie was great. She introduced herself, then gave us space to get a feel for what we wanted. We easily found her again when we needed to look at what could be done to personalise our sofa. Fantastic service.

23 November 2025
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Reply from Sofology - Bolton

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Having been to what seems like every…

Having been to what seems like every sofa shop in the world we visited your store at Middlebrook Bolton today. We were met by Nicola who showed interest in what we were wanting to achieve. I told her my wants & needs. Working in sales myself I know how important that is so made it easy for her really. The phrase “ people buy from people “ is why we bought it today. The sofa & chair were more expensive than anything we had looked at but Nicola understood this & spoke about the build quality & workmanship. I don’t have time for all the waffle so she kept it brief. Nicola is leaving you in 2 weeks to return to Nissan selling cars. I would suggest that you make her an offer she can’t turn down as she is good at what she does.

23 November 2025
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Reply from Sofology - Bolton

Thank you for sharing your experience at Sofology Bolton. We're glad to hear that Nicola helped you find the perfect sofa and chair.

We appreciate your kind words about her professionalism and communication skills and will pass on your feedback.

Thank you for choosing Sofology Bolton. We hope you enjoy your new furniture and look forward to your return.

Rated 5 out of 5 stars

Made to feel welcome but not…

Made to feel welcome but not pressurised allowed to look round Ash salesperson from the middlebrook branch was very helpful

23 November 2025
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Reply from Sofology - Bolton

Thank you for your wonderful feedback! We're glad to hear you felt welcome and comfortable at our Middlebrook branch, and that Ash assisted you without pressure. Your kind words affirm our commitment to a relaxed shopping experience.

If you have any questions or need assistance, please reach out. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Good professionalism The sale representative that attended…

The sale representative that attended to me was very professional and attentive, he showed enthusiasm of someone who really care and passionate about the company and his job.

17 November 2025
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Reply from Sofology - Bolton

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

The salesman made it great he never put…

The salesman made it great he never put pressure on me and he was very patient and helpful.

16 November 2025
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Reply from Sofology - Bolton



Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our salesman made your visit enjoyable and pressure-free. It's wonderful to know that his patience and helpfulness made a positive impact on your shopping experience. Your feedback is greatly appreciated and will be shared with our team. We look forward to welcoming you back to Sofology Bolton in the future!

Rated 5 out of 5 stars

We ordered the mayfair sofa with ash…

We ordered the mayfair sofa with ash from the bolton store on Middlebrook. What a nice, helpful, friendly guy. Ash is an asset to your company he was brilliant 👏

15 November 2025
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Reply from Sofology - Bolton

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 1 out of 5 stars

You're email does not exist I am…

You're email does not exist I am waiting for my order you sent me confirmation that I had paid and placed my order but you won't answer my question where's my order

4 November 2025
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Reply from Sofology - Bolton

Thank you for taking the time to share your feedback with us.If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk

Rated 5 out of 5 stars

The young lady that was dealing with us…

The young lady that was dealing with us today was absolutely fabulous, pleasant, very knowledgeable and completely professional. thank you.

11 November 2025
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Reply from Sofology - Bolton

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!

Rated 5 out of 5 stars

Allure sofa

Very pleasant and enjoyable experience. Both salespeople we dealt with very nice and pleasant and knowledgeable. The sales people were John and Aadie

10 November 2025
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Reply from Sofology - Bolton

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology!

Rated 5 out of 5 stars

A great sofa experience

Ash was exceptionally knowledgeable helpful and not at all pushy. He explained everything thoroughly and clearly. A great experience to buy a sofa!

10 November 2025
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Reply from Sofology - Bolton

Thank you for your wonderful feedback! We're thrilled that Ash made your visit to Sofology Bolton enjoyable and stress-free. We appreciate your kind words and 5-star rating. If you have any questions or need assistance, please reach out. We look forward to welcoming you back soon!

Rated 5 out of 5 stars

Great customer service

Great customer service

9 November 2025
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Reply from Sofology - Bolton

Thank you for sharing your positive experience at Sofology Bolton. We're delighted to hear you received excellent customer service and are satisfied with your visit. Your feedback is invaluable and inspires our team to maintain high service standards.

If you have any further comments or need assistance, please reach out. We look forward to welcoming you back soon.

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