Looking for Cinema style seating with built in technology including massage, heat and speaker functions, we visited the Bolton Middlebrook Sofology showroom. There were several options to choose from... See more
Company replied
Middlebrook Retail Park, BL6 6JA Bolton, GB
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Looking for Cinema style seating with built in technology including massage, heat and speaker functions, we visited the Bolton Middlebrook Sofology showroom. There were several options to choose from... See more
Company replied
Friendly, helpful staff who went out of their way to help make our decision easier. John made the experience more pleasurable.
Company replied
Found two sofas we liked and the staff sorted us out talking us through the process, delivery, sent for colour samples Good service
Company replied
Huge range in lovely settings to help bring the vision to life. Helpful staff - professional, approachable, not at all pushy. Good quality product that feels built to last with a care package to subst... See more
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Middlebrook Retail Park, BL6 6JA, Bolton, United Kingdom
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Very personalised care. My dad has mobility issues so the lovely staff brought the chairs to the front of the shop for him to try.

Reply from Sofology - Bolton

Reply from Sofology - Bolton

Reply from Sofology - Bolton
Hash was great. Knowledgeable, not pushy but friendly and helpful. Guided us through from what we wanted, to what was suitable for us.

Reply from Sofology - Bolton
The friendliness of the staff, everything felt so relaxed and inrushed.

Reply from Sofology - Bolton
Knowledgeable staff know when to approach you or just let you wander around the store.Found what what we wanted easy from then on .

Reply from Sofology - Bolton
Megan was very knowledgeable and helpful. Very friendly and approachable. Once we'd decided on our sofa she explained and went through the order and delivery, add ons etc.

Reply from Sofology - Bolton
Knowledgeable and friendly sales person
Enjoyable experience from start to finish and a few laughs

Reply from Sofology - Bolton
We liked the fact you could walk around the store and not be hounded, but staff welcomed us , told us about the furniture and were there when needed.
Ash was extremely helpful

Reply from Sofology - Bolton
Really good customer service excellent saleswoman very down to earth and helped us a lot with our decision

Reply from Sofology - Bolton

Reply from Sofology - Bolton
Hakim dealt with us politely, effectively and friendly. He was knowledgeable in all aspects of the sale.
Thankyou again Hakim.

Reply from Sofology - Bolton
We were made welcome as soon as we entered the store, Megan explained a few things and then left us to look around without any pressure. when we found what we wanted she could not have been more helpful, everything was explained to us in detail in a very polite way without any sales pressure.

Reply from Sofology - Bolton
I recently bought a sofa from Sofology and had a really great experience from start to finish.
Ellie was especially helpful throughout — she was friendly, patient, and very knowledgeable. She took the time to understand exactly what I was looking for and guided me through the options without any pressure. Her advice made the whole process much easier and more enjoyable.
The service felt genuinely personalised, and I left feeling confident in my choice. I’m really pleased with my purchase and would definitely recommend both Sofology and Ellie to anyone looking for a new sofa.
Thank you again for the excellent service!

Reply from Sofology - Bolton
Great experience at Sofology! John was really friendly and helpful.
He made the whole process easy and helped me find exactly what I was looking for. Really happy with the service!

Reply from Sofology - Bolton
We recently bought a sofa from Kelly and honestly couldn’t have asked for a better experience. She was friendly, down-to-earth, and had a great sense of humour, which made the whole process really enjoyable.
What stood out most was that she gave us space to make our decision—no pressure or constant sales pitch like you often get in other sofa stores. It felt relaxed and genuine, which we really appreciated.
Thanks again, Kelly, for making what can sometimes be a stressful purchase so easy and pleasant. We love our new sofa!

Reply from Sofology - Bolton

Reply from Sofology - Bolton
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