Absolutely brilliant service from start to finish from Salma in Belfast. She was friendly, knowledgeable, and really took the time to help us find the right option without any pressure. She went above... See more
Company replied
Location
Switch location49 Boucher Road, BT12 6HR Belfast, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a really good experience at Sofology, thanks to Barry at the Boucher Road store who helped me choose my sofa. He was so friendly, approachable and really knowledgeable, which made the whole proc... See more
Company replied
Customer service was second to none. Extremely helpful staff. Nothing was too much, even when we spent ages and went back several times. Would definitely recommend as they had such a different variety... See more
Company replied
Amazing staff who are extremely friendly and helpful compared to every other sofa shop in Boucher. Highly recommend for anyone who can't make up their mind about their first/new sofas. Don't waste you... See more
Company replied
Company details
- Sofa Store
- Furniture Accessories
- Furniture Store
- Home Goods Store
- Living Room Furniture Store
- Upholstery Shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
49 Boucher Road, BT12 6HR, Belfast, United Kingdom
4.9
Excellent
2K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took all of my information incorrectly
Took all of my information incorrectly. Repeatedly lied to via webchat services even the complaint team refused to acknowledge any questions.
The wait automated voice claims that sofology promotes, 'kindness, respect and equality'. They do not, I can assure you they do not.
One staff member Daniel, will tell you what you want to hear, then abandon you. Once they're called out on their lies they get a friend to call you to try and offer you some sort of bribery to not pursue the complaint further.
I've been told I can't cancel my sofa as its "custom" what? I ordered the floor model the only one in ireland. So not custom, it would be called excess stock they can resell.
Avoid at at all costs, as I certainly won't be recommending them, nor receiving my sofa, they don't even have the correct address!!!
*****UPDATE******
I've now had a full refund due to the failures and lies of Sofology.
The email social.media.complaints@sofology/co/uk
(Obviously . Instead of /)
Does not work
19 March 2026
Unprompted review
Reply from Sofology - Belfast
Hi there, we are disappointed to hear that you might not have had the best experience, and this has resulted in the cancellation of your order. For clarity, we did have a couple of issues with our social media complaints email however this has now been resolved. If you would like to discuss anything further, please don't hesitate to get in touch.
Could you tell me when I will get my…chir
Could you tell me when I will get my chair waiting on it
9 March 2026
Reply from Sofology - Belfast
Hi there, thanks for your review. If you'd like an update on your order, please give our Delivery Team a call on 03444 818181 and they'll be happy to look into this for you and advise further. Take care!
Reply from Sofology - Belfast
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Matt. Have a great day 😊
Reply from Sofology - Belfast
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Salma is a great salesperson
Salma is a great salesperson. She understood the idea and helped me find the best fit sofa.
10 out 10 for her.
7 March 2026
Reply from Sofology - Belfast
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Salma. Have a great day 😊
Very helpful and good selection
Very helpful and good selection. Recommend asking for Barry. He was super and we got the sofa that suited us best
7 March 2026
Reply from Sofology - Belfast
Hi there, thank you for your review. Another great review for Barry, we will make sure to pass this on! Have a nice day.
Ellie was excellent very knowledgeable
7 March 2026
Reply from Sofology - Belfast
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Ellie. Have a great day 😊
The guy who served me was very…
The guy who served me was very knowledgeable and easy to deal with
10 March 2026
Reply from Sofology - Belfast
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great customer service
The employee was very friendly and helpful. She brought us upstairs to show us the material and colour we liked and explained all the details of the purchase. Not pushy at all. Would definitely recommend others to shop here.
7 March 2026
Reply from Sofology - Belfast
Thank you for your recommendation!
Friendly and efficient
6 March 2026
Reply from Sofology - Belfast
Thank you for taking the time share your experience Anon!
Reply from Sofology - Belfast
Thank you for awarding us 5 stars Peter :-)
Barry was absolutely fantastic and…
Barry was absolutely fantastic and showing all sofas and having great knowledge on all sofas! A lot of time was spent selecting the right one!
5 March 2026
Reply from Sofology - Belfast
Thank you for your feedback! 😊 We’re delighted to hear Barry took the time to help you find the perfect sofa and shared his expert knowledge along the way. 🛋️✨
The guy was brilliant was very…
The guy was brilliant was very professional and showed us how the reclining chair could work for my husband very impressed with his skills
2 March 2026
Reply from Sofology - Belfast
Thank you for your lovely feedback! 😊 We’re so pleased to hear you had such a great experience and that the team member was able to demonstrate the reclining chair so well for your husband. 🛋️✨
5 star
Entered the store and greeted by a lovely lady Shelly
Had a lok around and decided to order the sofa that we had been lookinf at online.
Shellys service and attention to detail was amazing! She took interest in where the sofa was for, queried kids / pets and gave super advice!
28 February 2026
Reply from Sofology - Belfast
Thank you for sharing your experience :-)
Selma couldn't have been more helpful!
Selma couldn't have been more helpful. She was very patient as we took our time considering our options. She was so knowledgeable about the range of sofas and the options available. she is a real asset to the sofology team!
1 March 2026
Reply from Sofology - Belfast
Thank you for awarding us 5 stars William :-)
Fantastic service from Teresa
Teresa was extremely knowledgeable about the various types of sofas, styles, fabrics and functionalities. Her friendly demeanour, professionalism and expertise made the decision to choose a sofa to meet our needs completely pain free. She is a great asset to your team in Belfast.
28 February 2026
Reply from Sofology - Belfast
Thank you for taking the time to leave a 5-star review!😊
5 stars- Theresa in the Boucher road…
5 stars- Theresa in the Boucher road store was brilliant and really helpful.
27 February 2026
Reply from Sofology - Belfast
Thank you for taking the time to leave a 5-star review!😊
Sales assistant was excellent at…
Sales assistant was excellent at explaining the process from start to finish
22 February 2026
Reply from Sofology - Belfast
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Great customer service and advice
Great customer service and advice. Made the decision of which sofa to go for so much easier.
14 February 2026
Reply from Sofology - Belfast
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Belfast
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.