Sofia & Spritz Reviews 918

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 869 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, highlighting the superior leather and well-made accessories. Many appreciate the thoughtful packaging and the overall presentation of their orders, often noting the delightful smell of new leather. The delivery service is consistently described as quick and efficient, with many people receiving their items promptly. Reviewers also commend the customer service for being responsive, helpful, and committed to satisfaction, making the ordering process smooth and easy. However, some customers were dissatisfied with the quality, mentioning issues like lifting leather or products not being real leather as advertised, and expressing disappointment with customer service when trying to resolve these concerns. A few other people also felt that the customer service was unhelpful or inflexible when addressing order issues or warranty claims.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight over the quality and design of... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of the... See more

Order

Reviewers mention positive feedback about order, highlighting that the ordering process is often easy and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting prompt and... See more

Customer service

Customers had positive experiences with customer service, frequently describing it as excellent, first-class,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There are many variations of this type of bag on the market. I ordered one of the 'competitor' brands online but was disappointed in colour and quality so returned. The quality from Sofia & Spritz is... See more

Rated 5 out of 5 stars

I'm not a 'bag person' but loved the fact these bags are practical. Not too big but large enough for the basics phone keys glasses etc. The smell of the new leather is divine on opening. The product i... See more

Rated 5 out of 5 stars

Lovely quality bag, arrived on time. Lots of room without being too big easily fits all essentials. The different straps can coordinate with different outfits. The little purse can hold a few cards... See more

Rated 5 out of 5 stars

I was so pleased with my stylish black bag and orange card wallet so I ordered a gold bag and wallet to give away to a friend for her 50th birthday. She chose her two straps and was elated when she re... See more


4.9

Excellent

TrustScore 5 out of 5

918 reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I’ve bought 5 bags

I’ve bought 5 bags - not all for me - Maybe two and one each for my daughters.
The bags are simply gorgeous. A sensible size that your most needed possessions can fit into easily. Purse phone mirror and lipstick and a passport if on holiday abroad. And of course wear it over the body for safety. You won’t regret buying one of these bags. They were delivered within a week by post with no problem.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Mother's Day surprise!

Very easy to. Order. Very straight forward as to what is available and what isn't. Amazing choices! My friend and my daughter are very pleased with their bags.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Not just a lovely bag!

The Alba bag is not just a lovely bag , it’s also practical - the extra pocket is a game changer- and beautifully made. Supple leather, smooth zippers and easily changed designer straps- what’s not to love. It’s my second Sofia and Spritz bag and definitely not the last!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

I’m really impressed with the quality of this bag

I’m really impressed with the quality of this bag. The leather feels durable and well made, and it holds its shape nicely even with daily use. I also love that classic leather smell when you first open it, it just makes it feel more premium. The tan colour is beautiful and goes with everything, and I ended up buying it in black as well because I liked it so much. There are so many nice colour options to choose from. The adjustable strap is a great touch too. Overall, a really well made bag that I’ll be using a lot.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous bag

Took delivery of my Alba bag last week. I had been looking at them for sometime and eventually decided to buy one. I am delighted with the quality. The customer service is amazing, I had been sent an incorrect wallet and their communication and sending out the correct item were done immediately. Will definitely consider buying another colour and would thoroughly recommend.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Birthday gift for my beautiful daughter.

I bought a beautiful black bag for my daughter as it was her birthday, this is the second bag she has received from yourselves and she is truly over the moon with them. The quality is amazing and the packages you put together are fantastic value.
Thank you so very much for making myself and my daughter extremely happy.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent !!!!

Bought bag as a gift for my mother who has Parkinson’s this bag helps her keep everything to hand with it’s many compartments and pockets. It is excellent value and quality would highly recommend

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was lovely

Customer service was lovely. Poor Charlotte for the technical error but we are all human. It did actually take me to the website and I purchase my first bag 🙈. Review will be incoming once I have received it.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

My new Alba bag just perfect

My new Alba bag is gorgeous, little and yet fits all the essentials. Handy front and back pockets are something I use all the time. Genuine leather gives it a nice smell of luxury. Perfect for both casual and elegant occasions. I wish there was a shorter strap available too.
I love it and I think this will be my favorite one this year

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Bags. I love mine.

Beautiful bags, I love my Black Alba Crossbody Bag. I bought it with some money I had for my birthday.
Lovely quality and I love the fact that I have 3 interchangeable straps, plus a handy coin purse too.
There is lots of room to fit all my bits and pieces in and 3 zip compartments and two little internal pockets.
It looks really stylish and great to change the straps with different outfits.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely bag

Great choice of bags and straps. Perfect size bag. Great quality. Quick delivery.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Such a clever idea!


This really works. I prefer smaller handbags but my glasses and case just don’t fit into any of them. It’s either glasses in my bag with no protection or leave them behind. The problem is solved with this simple glasses case. A brilliant idea!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality bag

Excellent quality bag, love the colour. And superb value for money with all the freebies! Wont be my last purchase.
Also very good communications throughout. Highly recommend.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and good quality bags

The service and communication, together with good pictures of bags and straps and being kept informed was absolutely excellent. The bags are good quality - normally pricewise out of my reach but in the sale achievable - and I am so pleased I bought

20 March 2026
Unprompted review

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