Skin Vitality Medical Clinic Reviews 

827
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 789 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, highly knowledgeable, and always make them feel completely comfortable and relaxed during their appointments. People also deeply appreciate the clear and thorough explanations of the treatments provided, noting that procedures go very smoothly with minimal discomfort. Some reviewers were not happy with the communication and felt that their concerns regarding treatment results were not adequately addressed by the team. A few consumers also mentioned experiencing frustrating issues with scheduling policies, administrative staff, and the overall customer service management at specific locations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that everyone is very welcoming,... See more

Service

People report positive experiences with service, highlighting professional staff, straightforward booking,... See more

User experience

Clients share positive opinions on user experience, highlighting seamless appointments and knowledgeable... See more

Location

Reviewers express great satisfaction with the various branches, highlighting that facilities are easy to... See more

Customer service

Consumers find customer service to be positive and welcoming. Reviewers consistently highlight that staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been going to Skin Vitality in Whitby for a while now and have always had such a great experience! I’ve seen Anna for Botox multiple times and she is amazing every single time. She’s so friendly,... See more

Company replied

Rated 5 out of 5 stars

I came in today as a first time client. They were very thorough explaining the process and aftercare. Everyone was very friendly and put me at ease. My botox showed instant results and was not painful... See more

Company replied

Rated 5 out of 5 stars

My experience was wonderful. All the ladies on staff were so helpful, kind, and knowledgeable. Knowledge in this industry seems like a bare minimum- but these ladies go above and beyond to understand... See more

Company replied

Rated 5 out of 5 stars

Great experience overall. The staff was very through and professional. They made me feel at ease. The Botox treatment went smoothly with very little discomfort. Beautiful clinic! No high pressure sal... See more


Company details

  1. Medical Clinic
  2. Facial Spa
  3. Health and Beauty Shop
  4. Laser Hair Removal Service
  5. Medical Spa
  6. Skin Care Clinic

Written by the company

Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

827 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(827)

726 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The consultation was seamless

The consultation was seamless. The procedure was broken down, all my questions were answered and I truly felt like I was in safe hands. My first microneedling session was just as explained. No surprises and overall relaxing. I can’t wait to see and share my progress as I go..

31 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience at the London location!

I had a great experience at the London location with Tori. I really like how every question is fully answered and there is never any pressure. She listens to all my concerns and gives me options to help me decide. Wonderful service!

31 August 2026
Unprompted review
Rated 1 out of 5 stars

This place is a scam

This place is a scam. Don't go with any promo. They don't take accountability. They have males in the room doing "skin" treatment. Very unnerving and disappointing. Cunning you to spend 1000s of dollars. Don't recommend this place even if it was the last one on earth open

31 August 2025
Unprompted review
Rated 5 out of 5 stars

I’m a male new to skincare

I’m a male new to skincare. I was interested in laser hair removal. Quick discussion with the associates in the offices, and I was on my way. The staff is excellent, responsive and able to answer any question. They made me feel comfortable. The facility is spotless. I would highly recommend Skin Vitality Medical Clinic.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

I was very impressed with Skin…

I was very impressed with Skin Vitality. Everyone was very polite, friendly and extremely knowledgeable. I felt no pain with my Botox and filler injections. I highly recommend this clinic

28 August 2026
Unprompted review
Rated 4 out of 5 stars

I went in for juvaderm lip filler

I went in for juvaderm lip filler, it was my second time, I can say the care Tori gave me the very first time was the same as my second time and the results just as beautiful. I will only ever go back to Tori and totally recommend her. London location - go there they’re wonderful.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

We are always so pleased with our…

We are always so pleased with our services at Skin Vitality- Oakville. My daughter and I both use their service. Amanda is our regular nurse injector. She is the best! Stephanie and the team are always so friendly, welcoming and answer all questions. Skin Vitality regularly offers great promotions. Thank you for another great visit! See you soon.

27 August 2026
Unprompted review
Rated 4 out of 5 stars

I love coming to this location

I love coming to this location. Everyone is so friendly and knowledgeable.
I had my last treatment of Morpheus 8 with Julia. Although the procedure is a little painful at times, she constantly checks in with you to make sure you’re doing okay. She is also very thorough and knowledgeable.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

What a great experience

What a great experience! From reception right through to the treatment! Not only pretty on the inside, also very clean. Nicky and Sherline were both welcoming, personable and professional!

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Very comfortable

The staff were very curtious and attentive when I arrived.
I was made to feel very at ease.
Najot was very professional and very pleasant and explained the procedure.
Will be returning when it is time.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Happy with my results

Happy with my results. Everyone is so nice and professional.
So easy to get an appointment as they have many nurses. In and out 25 minutes!!!

26 August 2026
Unprompted review

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