I came in today as a first time client. They were very thorough explaining the process and aftercare. Everyone was very friendly and put me at ease. My botox showed instant results and was not painful... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Established in 1992. Skin Vitality Medical Clinic operates 14 locations across Southeastern Ontario and is recognized as the largest provider of non-surgical medical aesthetic treatments in Canada. Our medical team includes over 200 professionals, including 10 Medical Doctors, 40 Nurse Practitioners, and a dedicated group of Registered Nurses and Registered Practical Nurses. We are proud to be the country's largest provider of Botox®, Dysport®, Juvederm®, Teosyal®, CoolSculpting®, Sculptra® (Face and Butt), PRP for Face and Hair Restoration, DP4 Microneedling, Exosome Glow treatments, Morpheus8, EMSculpt®, Fraxel®, Laser Hair Removal, and Plus 90™/IntimaLase® Vaginal Rejuvenation. At Skin Vitality, we are committed to delivering personalized, results-driven treatment plans using the latest in injectable, regenerative, and body-contouring technologies--helping every client feel confident, refreshed, and empowered in their skin.
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I visited the beautiful and calming spa the other day. The staff was extremely accommodating and answered all of my questions and concerns.
The team is very friendly and very knowledgeable about skin care.
Thank you for all of your guidance.
Regards,
Sharon
I have had various skin treatments over the past 10+ years with Skin Vitality…I can say that I have had many NP over these years and all good experiences…NP’s always knowledgeable, very professional, always answered questions I’ve had regarding treatments. At this time I have to give a special acknowledgment to Elizabeth F. Elizabeth has been my NP for approximately 2 years now and I can honestly say that any treatments with her have been successful in a giving me the results that I’m looking for. Thank you Elizabeth…😀 and Skin Vitality.
Today was my third time back to the wonderful ladies at skin vitality and as always the service was phenomenal and everyone that works there has great attitude. Fantastic work and very fair people, I would strongly recommend skin vitality for all your beauty needs
I've done a few consultations for my problem and this was the first place that stuck to what I wanted worked on and didn't bring up the other treatments and things they offer. Very pleased and cannot wait to see how my skin looks after
I went to the Oakville clinic and the staff was extremely friendly and helpful. Treatment was just as described. I recommend it!
I have been a client for a few years. I am never disappointed. The staff are amazing and friendly.
Zoey especially makes me feel beautiful, she does a perfect job every time 💋
My first visit was awesome, and I gave the nurse I saw a 5-star review. Unfortunately, after approximately three weeks, the treatment around my eyes, forehead, and frown lines appeared to wear off. From that point on, my experience became increasingly frustrating, with what felt like excuse after excuse.
I also signed up for Sculptra, which was a horrible experience for me. The treatment was extremely painful, and I experienced significant bruising. I had been told that it would be much less painful than fillers, but that was certainly not my experience. The treatment was so painful that I was unable to go back for my second treatment.
Unfortunately, things continued to get worse. I experienced late appointments, rude customer service, no show for phone consultations, appointments being cancelled without my knowledge, and a general lack of transparency that made me uncomfortable. I was never shown the product being diluted, and after spending more than $5,000, I have seen very little improvement.
At 65, I felt that I was aging well and was simply looking for some enhancement and a little lift. Instead, this experience has left me feeling extremely disappointed and frustrated.
I am currently discussing this matter with my lawyer, as I feel this has been a horrible experience with very little understanding or accountability on their end. I have also received what I felt was a great deal of clinical jargon rather than clear answers to my concerns.
One particularly upsetting experience was when a consultant laughed out loud and said, "We won't be able to get rid of your crepey skin that you have." I found this comment insensitive, unprofessional, and completely unnecessary. They have the lighting a certain way in each room. If you notice your face looks different depending the light your in.
I have also become aware that other people have expressed concerns about their experiences and have chosen to stop receiving treatment. I can only speak to my own experience and the facts as I experienced them, and I am not accusing anyone of wrongdoing.
However, I do believe it is unacceptable to receive treatment and then feel that, within two or three weeks, the results have completely disappeared.
Lastly, I would encourage clients to carefully review their invoices when taking advantage of advertised sales, including the frequent "80% off" promotions, to ensure they fully understand what they are being charged for and whether the advertised discount has been applied as expected.
This has been an extremely disappointing experience, and I believe my concerns deserve to be taken seriously.
*They ask for a specific date but there were 4 x that I went.
Anna provided a wonderful experience as always. She is pleasant, knowledgeable and patient. The experience is always amazing.
Excellent Service, knowledgeable staff and friendly. I’m very happy with their services and made more appointments. 😊

Reply from Skin Vitality Medical Clinic
Nurse Erin was great. She explained areas being treated and some insightful information about skincare. Jocelyn was also great in walking me through treatment options.

Reply from Skin Vitality Medical Clinic
I had a wonderful experience with my Botox treatment! The staff were professional, welcoming, and took the time to explain everything clearly. I felt comfortable and well taken care of throughout the entire appointment. I’m very happy with the results—they look natural, refreshed, and exactly what I was hoping for. I would definitely recommend this place to anyone considering Botox. I’ll definitely be coming back! ✨

Reply from Skin Vitality Medical Clinic
Skin Vitality in Milton is fantastic. The staff are caring, welcoming, friendly and very knowledgeable. They walk you through the process and make sure that you’re comfortable with everything. Jasmine and Sana are both wonderful! I highly recommend them. I look forward to my next appointment!

Reply from Skin Vitality Medical Clinic
Beautiful facility & very welcoming and friendly staff. A special thank you to Eileen for being so transparent, kind and welcoming and Nurse Irena for her expertise and care.

Reply from Skin Vitality Medical Clinic
I had a great experience at Skin Vitality with Dr. Parastoo. Everyone was friendly, welcoming, and professional, and I felt comfortable throughout the entire experience. Overall, I’m very happy and would definitely recommend Skin Vitality

Reply from Skin Vitality Medical Clinic
This was my first visit and would have to say it was a great experience. Gina was was very knowledgeable and took the time to explain the procedure. It was a smooth and relaxing process from beginning to end. Thank you so much. Will definitely be referring to everyone I know.

Reply from Skin Vitality Medical Clinic
Went to Skin Vitality to do Sculptra with Chelsea. This was my fourth treatment and Chelsea is a well versed injector. Great experience with her.

Reply from Skin Vitality Medical Clinic
Skin Vitality in Burlington is the best! Ive always had positive experiences, everyone is so nice and welcoming!

Reply from Skin Vitality Medical Clinic
I couldn’t see my preferred nurse as our schedule did not jive. So, I saw someone I didn’t know. I was a little nervous bc I am very particular about my lip filler. I have to say she is now also on my preferred list. That should say it all!

Reply from Skin Vitality Medical Clinic
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.