humm Classic Reviews 

2,018
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 576 reviews, reviewers overwhelmingly had a great experience with this company, emphasizing the reliable and convenient financial services. Customers consistently praise the staff and support representatives for their incredible helpfulness, professional attitude, and extremely fast response times. Many people point out that the entire setup process is remarkably quick, smooth, and simple to follow from start to finish. Some reviewers were not happy with the customer service, mentioning unhelpful interactions, poor communication regarding contracts, and a complete lack of follow-up. A few consumers also encountered frustrating technical hurdles, noting difficulties with identity verification or finding the digital interface quite confusing to use.

What people talk about most

User experience

Customers report overwhelmingly positive experiences with user experience, highlighting a quick,... See more

Staff

Reviewers highlight positive aspects of staff, praising their helpfulness, efficiency, and professional... See more

Response time

People report positive experiences with response times, highlighting efficient communication and fast... See more

Service

Customers consistently note positive experiences with service, highlighting efficient, fast, and smooth... See more

Customer service

Consumers find customer service to be positive, highlighting knowledgeable and helpful support agents who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

​I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... See more

Company replied

Rated 5 out of 5 stars

I was trying to track my humm application, and I chatted with Thales L and got it sorted within minutes. They were very patient and helped me with my document submission. It was a really nice experien... See more

Company replied

Rated 5 out of 5 stars

Great experience with humm. The loan setup process was quick, easy, and stress-free. The application was straightforward, communication was clear, and everything went smoothly from start to finish. I... See more

Company replied

Rated 5 out of 5 stars

Connor, a customer service representative was super helpful when I had a query about a manual payment on my account. He was very detailed and professional and just gave overall exceptional service. I... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. e-Commerce Solution Provider
  3. Payment Service

Written by the company

At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,018)

583 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional Service from Humm


Exceptional Service from Humm
I recently applied for a loan through Humm and was genuinely impressed by the efficiency and professionalism of the entire process. From the outset, the application was exceptionally smooth, straightforward, and remarkably quick, with clear communication throughout.
What stood out most was how seamless the experience felt. There was no unnecessary complexity or delay, and the process was handled with a level of efficiency that is increasingly rare. Humm has clearly placed considerable emphasis on making the customer journey as simple and convenient as possible.
I am extremely pleased with my experience and would have no hesitation in recommending Humm to anyone looking for a reliable, efficient, and customer-focused service. A thoroughly positive experience from start to finish.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Conner J: 5 stars *****

Conner J was prompt to answer, efficient in helping and went above and beyond to speed my application.
Humm customerchat support is excellent, easy to access, with clear hours and a responsive team.
I highly recommend them.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Humm-Excellence

I applied for a Humm loan expecting to hear back in a few days, but was hugely surprised and impressed by the instantaneous feedback received, approving the loan. The entire process was very quick & easy, and I'm hugely impressed with Humm. Great service all round, I'll definitely recommend Humm to colleagues, friends & family. Keep up the great work!! 😊

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

Relating specifically to customer service upon creating an application.

Connor was very quick to respond and I was sorted out within 5 minutes.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

“Excellent service from start to…

“Excellent service from start to finish. The application process was straightforward, and the customer service was very helpful and professional. I am very pleased with my experience with Rate Humm Classic and would highly recommend their service.”

3 August 2026
Unprompted review

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