I was trying to track my humm application, and I chatted with Thales L and got it sorted within minutes. They were very patient and helped me with my document submission. It was a really nice experien... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great experience with humm. The loan setup process was quick, easy, and stress-free. The application was straightforward, communication was clear, and everything went smoothly from start to finish. I... See more
Company replied
I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... See more
Company replied
It was really easy to set up credit. Just a few simple questions and validations. It also felt really secure at the same time. I needed some help with getting an increase as the item I wanted was more... See more
Company replied
Company details
Written by the company
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Contact info
121 Harrington Street, 2000, Sydney, Australia
- shophumm.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent and swift service
Excellent and swift service. Got same day approval, seamless process
27 July 2026
Unprompted review
Great experience
Great experience, smooth effortless and approval was rather quick! Would highly recommend
27 July 2026
Unprompted review
Reply from humm Classic
Hi Claudia,
Many thanks for your compliments!
We are thrilled to know your experience with humm was so smooth and efortless. We can’t wait to welcome you back for another wonderful experience.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Thales L
Thales L. was really helpful. He listened my questions and alway answered on time.
29 July 2026
Unprompted review
Reply from humm Classic
Hi Mert,
Many thanks for your lovely review.
We are happy to know you received such a great service from Thales, and we will pass your kind words to him.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
We are Humm merchant
We are Humm merchant. Humm has terrible merchant service. We called Marchant support several times, but they never resolved the issue. Our customers get upset with us because we recommended Humm. Never again.
29 July 2026
Unprompted review
Humm very reliable
How loan application is do treat as quickly as possible made the humm great and made me to experienced something unquie different about humm and other lenders institutions. Humm is awesome and I am happy to partner with them.
25 July 2026
Unprompted review
Reply from humm Classic
Hi Daniel,
Many thanks for taking the time to leave us such a lovely review.
We are thrilled to know our services have met your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Great rates through Harvey Norman
Great rates through Harvey Norman. And approved in under 12 hours
23 July 2026
Unprompted review
Reply from humm Classic
Hi Richard,
Many thanks for taking the time to leave us such a lovely review.
We are thrilled to know our services have met your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Great service
Great service. Thales L. was able to provide a quick response.
27 July 2026
Unprompted review
Reply from humm Classic
Hi Elisa,
Many thanks for your lovely review.
We are glad to know the service provided by Thales was so quick and efficient.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Top Tier Customer Service
Humm itself is fantastic, you can use it to buy almost everything. Very reasonable APRs aswell. But what makes it more perfect is the customer service, everyone is knowledgeable and very helpful. Specially Thelesa L.
27 July 2026
Unprompted review
Reply from humm Classic
Hi Bernard,
Many thanks for your lovely review! It's great to know you have received such an efficient and helpful assistance from our support team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactuk@shophumm.com.
Kind regards,
Humm team
Unexpectedly nice experience when arranging finance
Genuinely didn't expect retail financing to be this painless. The application itself was straightforward — a handful of details, no unnecessary hoops — and the whole process was clearly signposted from start to finish, so I always knew what step came next. The decision came back almost immediately, and every bit of communication along the way was clear and to the point — no filler, no confusing jargon, just the information I actually needed.
The real deciding factor, though, is the rate on offer. When it's a genuine 0% APR deal — no application fee, no account-keeping fee, nothing hidden in the small print — humm is my first choice without hesitation; the numbers add up cleanly, and the process backs that up with real transparency. When the standard rate is closer to the ~21% APR mark instead, it's a different calculation entirely, and I'd pass in favour of a personal loan or a straightforward cash purchase. So: excellent when the 0% offer is genuine, and worth knowing it's not the one to reach for otherwise.
24 July 2026
Unprompted review
Reply from humm Classic
Hi Alexey,
Many thanks for taking the time to leave us such a detailed review.
We sincerely appreciate you sharing the experience with humm with other Trustpilot users and we are absolutely thrilled to know the service has entirely met your expectations.
It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I wasn’t planning to buy a BBQ just…
I wasn’t planning to buy a BBQ just yet, but when I found the perfect one, I didn’t want to miss out. That’s when I decided to try Humm—and honestly, it made the whole experience incredibly easy.
The setup was surprisingly quick once I provided my details, and within a short time everything was approved. Instead of paying the full amount upfront, I was able to spread the cost over a few months, which made a big difference.
Now I’m a very happy BBQ owner, and Humm played a big part in making that happen. Smooth, fast, and really convenient—I’d definitely use it again.
23 July 2026
Unprompted review
Reply from humm Classic
Hi Pawel,
Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Very quick and easy to use 5 star…
Very quick and easy to use 5 star service
24 July 2026
Unprompted review
Reply from humm Classic
Hi Bridget,
Many thanks for your 5 star review!
It's great to know our service met your expectations and beyond.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Humm is great even the help and backup…
Humm is great even the help and backup service they make it so much easier.
I just want to thank humm I got my goods that I desperately needed and humm helped me do just that.
Thank you.
24 July 2026
Unprompted review
Reply from humm Classic
Hi Manny,
Many thanks for your lovely review!
We are excited to hear you found our services to be of such help to you. Thank you for choosing humm.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Reliable and useful service
Reliable and useful service, the support team are always so helpful and quick to respond!
27 July 2026
Unprompted review
Reply from humm Classic
Hi Customer,
Many thanks for your lovely review.
We are thrilled to see you have found our service to be quick and efficient.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
A no brainer if you're buying a lot!
Very quick response. Very easy to set up. Such a great way to spread out costs, without being charged interest!
6 July 2026
Unprompted review
Reply from humm Classic
Hi Jules,
Many thanks for your lovely review.
We are thrilled to see you have found our service to be quick and efficient.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Good service and a quick response.
26 July 2026
Unprompted review
Reply from humm Classic
Hi Claudio,
Many thanks for your lovely review.
We are thrilled to see you have found our service to be quick and efficient.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Very smooth service
Very smooth service, no complications, customer service was perfect, I was sorted out in less than 15mins, amazing, thank you
22 July 2026
Unprompted review
Reply from humm Classic
Hi Louise,
Many thanks for your lovely review.
We are thrilled to see you have found our service to be quick and efficient.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Excellent company to deal with would…
Excellent company to deal with would 100% recommend
23 July 2026
Unprompted review
Reply from humm Classic
Hi Mark,
Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our service.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Customer support is excellent
Customer support is excellent!
Conner J take all our questions.
Really recommend it!
24 July 2026
Unprompted review
Reply from humm Classic
Hi Samuel,
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that Conner provided you with outstanding service.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Conner j was very helpful thank you!
Conner j was very helpful thank you!
24 July 2026
Unprompted review
Reply from humm Classic
Hi Ciara,
Thank you so much for the fantastic review!
We are thrilled to hear that Conner took such great care of you.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Reply from humm Classic
Hi Alona,
Many thanks for your compliments.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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