SHEIN Reviews 58,944

I would not have even one star. No starts al sll. I bought a ladies hand bag , its the worst ,thing ,quality is awful I see the threads coming out of the bag. Please stay away from this company and its products

Order # GSO1YY12N00Q7AW
I am not sure where to start from. After a long wait I received the product which was a set of 3 bras. I had ordered for 32B which is advertised as XS for UK and clearly shows this "Bra Size XS is (US/MX/UK/CA/CO/PE): 30C,32A,32B". When I received the item it was saying XS on the outside packaging but on the bra itself showed 36 L. They were huge. Not only that but I am now struggling to get my refund as customer care is not supportive or understanding. I have sent it back already and while sending it back you have to take a video while packing the item which sounds crazy. What a faff and waste of time. I am told I will not be refunded the shipping cost. Why is it my fault to loose the shipping cost? I am going to contact Trading Standards in UK. Please be careful using Shein. I am paying the price for trusting them. I spent all the energy in finding a product, ordering, paying, went to collect the item and now I had to repack and take it back to post office and I am told my shipping costs won't be refunded. It's not fair. I would definitely make UK authorities aware of this. I am still waiting for my refund & I may have to wait for roughly two weeks. First the returned item must be delivered back and then it goes through a quality check and if everything is ok then only you will be issued with a refund which can take another two weeks to process. I just want to ask did someone really do quality check before dispatching this item to me? If they had done the quality check they would know it's a wrong size and they could either tell me the item is out of stock or could replace it to a correct size. How can you trust a company like that which is so biased? I could not believe how useless were the replies of their customer care. It's like you are speaking to bots. They keep repeating the same thing in place of understanding the issue or even trying to help customer. I have never seen such a poor customer service before.
This was my very first order and I had such a bad experience that never in my life I will even look at SHEIN website again. I would suggest more and more people who had bad experienced and who have proofs of it should contact Trading Standards in UK.

Really disappointed. Poor customer service and ridiculous refund policy. Be warned! Bought some swim suits and a skirt. Decided to send the swim suits back as I tried them on and didn’t like any of them. I packaged them up and sent them off. I got an email a couple of a days later with the refund amount £20. I checked the order and tallied up the amount and it should have been over £30. It took me ages to find any contact info to contact them. The little chat bot on my online account was useless and kept taking me round in circles! When I eventually did find an email address through a thorough search online I sent them an email and they replied and said that one of the items hadn’t been refunded as it hadn’t “passed their inspection” I was confused as I had literally only tried them on briefly. Turns out one of the little sanitary stickers had come loose while I was packing it back into the tiny bag and I hadn’t realised. The fact that I had not even been told this in the first place when the refund was issued I think was disgraceful. I guess they were hoping that I wouldn’t notice it was £10 less! I have tried to argue but they have stuck by the decision and will not be refunding me or giving me the product back. I feel totally done over!! May only be £10 but not the point especially in times like these where people are living pay check to pay check and every penny matters. Will be deleting my account and never ordering from them again!

Shein used to be great , now they are just appalling . Customer service is ridiculous, you can’t exchange products . Their sizing of clothing has changed considerably. Returns are difficult . Material used is full of chemicals . Stopped shopping with shein no point ruining your health for cheap clothing .

DO NOT TRUST! I returned 2 swimwear pieces with the hygiene stickers still intact I didn’t even try them on as I could tell they wouldn’t fit however shein will not refund me as the warehouse has sent photos saying there is no hygiene sticker. The shein live agent has offered no support saying that I need photographic proof. I have seen online multiple other people in the same position it is disgusting a big company scamming ordinary people!

I normally love shein and have given them 5 stars before but, I placed 3 different orders. Out of them I returned 5 items which cost me £29.96. I got back £6.75 as they said the items of my order didn't reach the discount amount and the bikinis didn't have the heigeine stickers on. One didn't come with a sticker and the other 2 had them when I sent them back. I'm not the only review to say this. If there's no refund, I should get the items back I paid for.

I Engaged a seller Lumooyu and purchased what I thought was a card of stickers after seeing a picture of a card if stickers so I ordered one ,I have however just received one sticker it is the right size but I was expecting more stickers so disappointing

Ordered custom stickers. The description is of 'individual' stickers and the photos they provide is of a stack of individual stickers. But the stickers that arrived were not individual, but on a sheet. They will not refund despite agreeing that the description and photos are misleading.

free returns with no questions and speedy refunds . quality of goods is great .

Most of the clothing is good. Footwear is okay. You get what you pay for.

Very good service buy clothes nit fit can returns better than Temu forces customer take it not return
Very very good SHEIN

Feel like I have been scammed . Sent items back exactly as I received them and they are deducting money from my refund as they state the label has come loose.

Refund amount incorrect doesnt total to whats been sent back.

Customer service is horrendous, wont help me at all and its left me at a loss with nothing to show for it

AVOID SWIMWEAR- I purchased some swimwear that I didn't try on, I returned it exactly how I got them in the package as the first one I loved and kept so didn't need to try on the others, and they have refused my refund for them stating the hygiene labels were damaged yet I hadn't had them out the packaging and it was clearly moved during transit back to them, it is a sticker of course it will move and stick elsewhere if if moved during transit. I tried explaining this continuously, they then asked me for photos of it, it was like speaking to a brick wall because how do they expect me to take photos of a costume during transit back to them and when they have the costume itself? They also refused to send it back to me despite I paid for it and kicked me off the chat with no further explanation. Disgusting customer service and in my eyes its stealing, and from other reviews they do not refund for all swimwear so this is clearly their way of making money by refusing multiple peoples refunds.

I have used Shein for years and never had any issues including with bikinis. I have just returned seven bikinis to them most of which had not been removed from the bags as I didn’t like the design. The ones I did try on had their hygiene strips on them on return. All seven have not been refunded as Shein have removed the hygiene stickers and therefore refused. The chat with them starts with the question do you have a picture of the items when you received them so they know you can’t prove it. Absolute con and they won’t be receiving anymore business from me. Anyone who is thinking of buying a bikini from Shein and returning it- please take a picture! Otherwise you will lose you hard earned money from a business who clearly sees an opportunity in defrauding their customers.

Returned swimsuits that were unused, in original packaging and had hygiene stickers in place. Shein refused a refund as said the hygiene stickers were damaged! Flimsy hygiene stickers will crease and fold when you are putting the item back in to a small package. You can clearly see the stickers on the items returned where quality control have taken photos! I'm really disappointed with this and will not order anything else.

Bought 2 take T shirts one medium one small received 1 Xl mans t shirt Disney cruising t shirt and a pink boss t shirts mans
When phoned customer service said send link for me to send photos and packaging to show what I received complied with this heard nothing phoned customer service again first call ended call second customer service was held ages online said raised a ticket. No resolution no idea when be contacted and NO idea when I would receive my original order ?? Customer service is absolutely shocking avoid !!

Ive ordered over 40 items meant to be 3 day delivery 30 of them items were not 3 day delivery absolute liars and then the rest of the items that have arrived none fit me when ive ordered S and XS there all absolutely huge made for people with a big bum and big boobs i have neither but there clothes used to fit me yet ive put on more weight since then nearly £300 down the drain on a bunch of shit im so angry this is an absolute joke Shein sort your stuff out!!!!!

Avoid! Total scammers
I purchased 2 bikinis. When they arrived they were tiny so didn’t even try on. When I returned they refused to refund as they said the hygiene stickers were missing yet they were exactly as I received from them!!

Company is becoming a joke with all these bikini/swimsuits issues. I like many others have had items refused a refund due to hygiene labels missing? Never even took the bottoms out the bag. Sort it out Shein After shein contacted me they haven't resolved my issue it's up to them if they want to make up lies and not refund me and other customers

I purchased many of times with Shien with no issues. However on this occasion like so many of you my returned was only partial refunded. Swimwear with hygiene tabs folded I didn't even try them on as I didn't like them when i received them. I have query this with Shein with no joy, they supplied photos of the two items they say had a issue with hygiene tabs folded !!! but have dedicated a refund on the four items which is totally unacceptable. I will never order from the again.