Shapermint Reviews 41,189

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 10,891 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their comfort, support, and high quality. Many appreciate that the items feel natural and are suitable for everyday wear, with some noting the excellent fit once the correct size is found. People also frequently praise the customer service for being helpful and efficient, often resolving issues quickly. However, some customers were dissatisfied with aspects of their order and delivery. There were instances where items were missing or incorrect, and some experienced difficulties with returns or exchanges, particularly when trying to reach a live person in customer service. A few people also mentioned issues with items not performing as expected or with sizing inconsistencies for certain products.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the comfort and fit of the bras,... See more

Quality

Customers consistently express satisfaction with product quality. Many reviewers praise the comfort,... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report positive experiences, such as... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping, with some... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I first noticed Shapermint on IG, so I was skeptical. However, I went direct to their website, read the reviews, and saw all the variety offered and had to order. I am glad I did. I LOVE the strapless... See more

Rated 5 out of 5 stars

I recently tried bras from Shapermint and I’m honestly really happy with them. The biggest thing for me is comfort—they’re super soft, stretchy, and don’t dig into my skin like traditional br... See more

Rated 5 out of 5 stars

Buying undergarments online was a bit scary. Size charts can be off, returns can be intimidating. Thankfully with Shapermint, every step was easy! The product is amazing, so there will never be a retu... See more

Rated 5 out of 5 stars

Excellent customer service & quality of the products is amazing. Little disappointed it didn't 100% do what the video shows on the cami - my waist is a little smaller but it didn't enable me to fit i... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store

Information provided by various external sources

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


Contact info

3.9

Great

TrustScore 4 out of 5

41K reviews

5-star
4-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

I found Shaperment on Facebook ad and…

I found Shaperment on Facebook ad and decided to order. I made a mistake and ordered more than I wanted.(I am not very good with computers) I chatted with Shaperment and they contacted me RIGHT AWAY I was told that they could not change my order, however I could do a return after I received the order. This will temporarily mess up my finances.😩 I am still looking forward to receive my order. Hope all goes well.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Quality Underwear, easy to order

Web site was quite easy to navigate, images and product details accurate.
Delivery was really fast with AusPost.
Best of all my wife really likes the bras and Tanktops she has ordered.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Shapermint made my exchange easy and quick!

I received my product only to realize I had ordered the wrong size. Shapermint made my exchange simple and I received the correct size within a week. My new bra is comfortable and fits well! I am very pleased and look forward to buying different styles and colors!

5 May 2026
Unprompted review
Rated 4 out of 5 stars

Perfect in the cup

I love the bras, they are really comfortable. However, they go on cup size, so the cup fits but the rest is a bit too loose and I will have to make some alterations. Pity, I was finally hoping I had found ther perfect bra!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Good quality of merchandise

Good quality of merchandise, efficient shipping, good sale prices. The 3-pocket leggings I purchased are extremely comfortable and not too hot to be worn through the spring. This is my second time ordering and I will continue to watch for sales.

30 April 2026
Rated 1 out of 5 stars

EMPLOYEES DONT KNOW HOW TO READ “M” or “L” sent me the wrong size twice!

Sent wrong size on first order then after getting another order sent you dumb people still sent the wrong size again. A “M” is not a large it’s a medium. 2 orders & you still can’t get it right. Then I try to contact you & I get the AI person that wants me to wait another 24-48 for someone to contact me by email. PLEASE JUST REFUND MY MONEY!!!!!

30 April 2026
Rated 5 out of 5 stars

Ordering is easy

Ordering is easy, sizing is explained well and product arrived quickly. I had one item I needed to replace as it did not fit as expected and getting that resolved was also very easy.

30 April 2026
Rated 1 out of 5 stars

Billed for $5.32 EVERY MONTH

I am being billed for $5.32 EVERY MONTH and I want it cancelled!

6 January 2026
Shapermint logo

Reply from Shapermint

We hear you, Andrea! We’ve sent you an email with more details. Please take a look at your inbox, including your spam or promotions folder, just in case, and feel free to reply directly to the email so we can continue assisting you and help get everything sorted out.

Rated 1 out of 5 stars

It would be nice if I received what I…

It would be nice if I received what I ordered. This is like the 10th time I have said the same thing. The way you do business is awful. I shouldn’t have to wait for my order when the wrong product was shipped to me. I will never buy anything from you again.

4 May 2026
Shapermint logo

Reply from Shapermint

We hear you, Brenda! We’ve sent you an email with more information. Please feel free to reply there if you have any questions or need any further assistance. We're here for you.

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