Shapellx Reviews 50,438

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 14,962 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their excellent quality and how well they smooth and shape the body. Many people appreciate the comfortable fit and the confidence these items provide, with some even planning to use them for special occasions like weddings. The customer service also receives frequent praise for being helpful, responsive, and efficient in addressing concerns. However, some people were dissatisfied with their orders, specifically regarding sizing issues where items did not fit as expected based on measurements. A few customers also mentioned that the return process was challenging or that they experienced discomfort with certain products, such as boning causing bruising or straps slipping.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the material,... See more

Quality

Users describe positive interactions with quality, frequently praising the durable materials and high-quality... See more

Order

Consumers find the ordering process to be ambiguous. Many reviewers report a smooth and easy ordering... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting its responsiveness and helpfulness.... See more

Return policy

People report ambiguous experiences with the return policy. Some customers found the return process seamless,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shipment arrived quickly and in professional packaging. I always love the quality of Shapellx merchandise. I gave it four stars because I was really hoping that I would be able to wear this all ov... See more

Company replied

Rated 4 out of 5 stars

If really nicely however with some rolls I have the bone in the sides cut into my rolls, and one of the seems on the strap holders broke with in first use but I didnt really plan on using the straps.... See more

Company replied

Rated 4 out of 5 stars

The product helped smooth my shape, but it didn't provide sufficient tummy control. I rated it 4 stars because it effectively concealed my fat rolls, though I wish it offered more tummy support.

Company replied

Rated 5 out of 5 stars

I received the product pretty rapidly. It fit well as far as sizing, they give a nice squeeze without being too stiff. Unfortunately, the shorts were too loose on me from the bottom and they almost we... See more

Company replied


Company details

  1. Clothing Store
  2. Activewear Store
  3. Body Shaping Class
  4. Lingerie Store
  5. Underwear Store
  6. Women's Personal Trainer

Written by the company

Shapellx is one of the fastest growing direct to consumer brands focused on providing a wide variety of women’s shapewear solutions. At Shapellx, we design product lines using high quality fabrics, flattering fits, and sustainable practices. For more than a decade, we've been in the business of creating shapewear for every woman to express themselves in any outfit.


Contact info

4.0

Great

TrustScore 4 out of 5

50K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Great quality

My order was received in a timely manner the quality of the merchandise was supered

5 May 2026
Shapellx logo

Reply from Shapellx

Hi Joann C 😊✨

Thank you so much for your feedback! We’re delighted to hear your order arrived on time and that you’re happy with the quality of the merchandise 💖 Your support truly means a lot to us!

We're just a message away here: https://www.facebook.com/Shapellxofficial if you need further help. Thanks!

Rated 5 out of 5 stars

Extremely easy to order and shipping…

Extremely easy to order and shipping was fast! The quality of the fabric is great and fits very snug in all the right places!

7 May 2026
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Reply from Shapellx

Hi Rosemarie 😊✨

Thank you for sharing your experience! We’re so glad to hear the ordering process was easy, shipping was fast, and that you’re happy with the quality and fit 💖 It means a lot to know the product is working well for you!

We're just a message away here: https://www.facebook.com/Shapellxofficial if you need further help. Thanks!

Rated 5 out of 5 stars

Great quality, easy hand wash…

I love the quality of the bathing suit and bras 🔥 plus it holds you in all the right places if you buy your a correct size

6 May 2026
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Reply from Shapellx

Hi Valerie Horton 😊🔥

Thank you so much for your feedback! We’re thrilled to hear you love the quality of the bathing suit and bras, and that the fit is giving you great support and confidence 💖

We're just a message away here: https://www.facebook.com/Shapellxofficial if you need further help. Thanks!

Rated 1 out of 5 stars

Sent wrong size

I ordered a size small and was sent a 3XL!! I’m 5 feet and weigh 135!!

7 May 2026
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Reply from Shapellx

Hi Bonnie Best,

We’re very sorry about this serious mix-up with your order. Receiving a 3XL instead of the size Small you ordered is understandably frustrating, especially when you were expecting a proper fit based on your measurements.

Please contact us at info@shapellx.com so we can immediately review your order and help resolve this issue for you.

Rated 5 out of 5 stars

Does what's advertised

The garment is very comfortable and the material feels great!

19 October 2025
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Reply from Shapellx

Hi Saundra Ferrell 😊✨

Thank you for sharing your feedback! We’re so glad to hear the garment feels comfortable and that you love the material 💖 It means so much to know the product delivered as advertised!

We're just a message away here: https://www.facebook.com/Shapellxofficial if you need further help. Thanks!

Rated 5 out of 5 stars

Great shapewear

It is a good product.

6 May 2026
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Reply from Shapellx

Hi Alsbrookscarolgmail.com 😊💖

Thank you for your feedback! We’re so happy to hear you think our shapewear is a great product ✨ Your support truly means a lot to us!

We're just a message away here: https://www.facebook.com/Shapellxofficial if you need further help. Thanks!

Rated 1 out of 5 stars

Disappointed with the purchase.

This item does not provide as strong a hold as other brands I have used. Despite claims that it does not roll down, it does. I am disappointed with the purchase.

5 May 2026
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Reply from Shapellx

Hi Fiordalisa Genao,

We’re sorry to hear the item did not meet your expectations and understand your disappointment regarding the level of hold and the rolling issue. Your feedback is very important to us, and we truly regret that the product did not perform as expected.

Please contact us at info@shapellx.com so we can assist you further and review your concern in detail.

Rated 5 out of 5 stars

Shoutout to Shapellx!

Shapellx was great when I needed to exchange my suit for a different size! They made the process easy and smooth! They were also very swift with my exchange because I was going on my bachelorette trip and I needed it ASAP! Thank you Shapellx!!!

18 May 2026
Unprompted review
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Reply from Shapellx

Hi Brieanna Steed 😊🌸

Shoutout right back to you for sharing your experience! 💖 We’re so happy to hear our team could make your exchange process easy, smooth, and fast in time for your bachelorette trip ✨ Thank you for choosing Shapellx, and we hope you looked and felt amazing! 🥰

We're just a message away here: https://www.facebook.com/Shapellxofficial if you need further help. Thanks!

Rated 5 out of 5 stars

Very helpful!

Very helpful!
Easy to work with. Good value.
Thank you, Shapelix.

6 May 2026
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Reply from Shapellx

Hi Robin Doerfler 😊💖

Thank you so much for your kind words! We’re thrilled to hear you found our service helpful, easy to work with, and a great value ✨ Your support means a lot to us!

We're just a message away here: https://www.facebook.com/Shapellxofficial if you need further help. Thanks!

Rated 1 out of 5 stars

I don’t like the return policy at all

I don’t like the return policy at all. I’m unable to use what I bought I want to return for full refund but am unable. I won’t buy from this company again nor will I suggest it to anyone.

6 May 2026
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Reply from Shapellx

Hi Carol Ganshaw,

We sincerely apologize for your disappointment with our return policy and understand how frustrating this situation has been for you. We truly regret that your experience left you feeling this way, as customer satisfaction is very important to us.

Please contact us at info@shapellx.com so we can assist you further and review your concern in detail.

Rated 4 out of 5 stars

I've ordered several items from…

I've ordered several items from shapellex, my only issue is I wish on the swimsuit tops it could have a lil more lift for ladies with real breast that wear a double DD, They have very fast delivery, and most their clothing is nice quality for value.

5 May 2026
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Reply from Shapellx

Hi Kari Lewis 😊💖

Thank you for your continued support and for sharing your honest feedback! We’re so glad you’ve been enjoying the quality and fast delivery of our products ✨ We also appreciate your suggestion about adding more lift and support for fuller bust sizes on our swimsuit tops — feedback like this truly helps us improve 🙌

We're just a message away here: https://www.facebook.com/Shapellxofficial if you need further help. Thanks!

Rated 5 out of 5 stars

The coverage was great

The coverage was great! Normally before my Shapellx I was wearing two girdles.Now I have the support of two girdles with only wearing one!

5 May 2026
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Reply from Shapellx

Hi Rachelle White 😊✨

We’re so happy to hear the coverage and support worked perfectly for you! 💖 It’s amazing that you’re now getting the support of two girdles while wearing just one — that’s exactly what we aim for! 🙌

We're just a message away here: https://www.facebook.com/Shapellxofficial if you need further help. Thanks!

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. There is zero help from customer service. Trying to return anything is like pulling teeth.

4 May 2026
Shapellx logo

Reply from Shapellx

Hi Angela,

We sincerely apologize for the frustration and inconvenience you experienced with our customer service and return process. We understand how disappointing this must have been, and this is not the experience we want for our customers.

Please contact us at info@shapellx.com so we can assist you further and resolve this matter.

Rated 4 out of 5 stars

The products are constructed superbly

The products are constructed superbly. Some of the items definitely ran small however. Still the workmanship was really fantastic.

12 July 2025
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Reply from Shapellx

Hi LEANDRE TANKERSLEY,

We’re sorry to hear some of the items ran smaller than expected, but we truly appreciate your kind words about the quality and workmanship of the products. Please contact us at info@shapellx.com so we can assist you further.

Rated 5 out of 5 stars

Great Quality

Hello!! I purchased both the NeoSweat®
AirSlim® Double Power Waist
Trainer and the NeoSweat®
AirSlim® Latex Active Sport
Vest. Once I placed my order, the items arrived quickly. I immediately loved my purchase. The material feels amazing and the quality of them are definitely meant to last. Sadly, I did not order the correct size so I haven’t been able to enjoy them. Customer service has been very helpful with guiding me on my correct size. I definitely recommend this company.

15 May 2026
Unprompted review
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Reply from Shapellx

Hi Stephanie 😊💖

Thank you so much for your detailed feedback! We’re thrilled to hear you loved the quality, material, and fast delivery of your items. We also appreciate your understanding regarding the sizing, and we’re happy our customer service team could help guide you toward the correct fit. ✨🥰

We're just a message away here: https://www.facebook.com/Shapellxofficial if you need further help. Thanks!

Rated 5 out of 5 stars

I was able to return items with no…

I was able to return items with no problem when they didn't fit as expected.

5 May 2026
Shapellx logo

Reply from Shapellx

Hi Virginia 😊💖

Thank you for your feedback! We’re glad to hear the return process went smoothly and that you were able to return the items without any problems. ✨🥰

We're just a message away here: https://www.facebook.com/Shapellxofficial if you need further help. Thanks!

Rated 5 out of 5 stars

The swimsuit fits great and is awesome…

The swimsuit fits great and is awesome for curvy sizes!

4 May 2026
Unprompted review
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Reply from Shapellx

Hi Virginia Rolon 😊💖

Thank you for your feedback! We’re so happy to hear the swimsuit fits great and works wonderfully for curvy sizes. ✨🥰

We're just a message away here: https://www.facebook.com/Shapellxofficial if you need further help. Thanks!

Rated 3 out of 5 stars

the zipper to go pee was very hard to…

the zipper to go pee was very hard to use, i felt like i had to leave it unzipped to make sure i did not pee on myself

5 May 2026
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Reply from Shapellx

Hi,

We’re sorry to hear the zipper design was difficult to use and caused discomfort during wear. Please contact us at info@shapellx.com so we can assist you further.

Rated 5 out of 5 stars

First place to go for shapewear

I ordered a two piece shape wear swimsuit and ordered too large. after contacting an agent I was given priority in getting the right size to me fast. Which I am grateful for and will definitely order again and again! Thank you, Emily Shapellx Customer Service

4 May 2026
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Reply from Shapellx

Hi Sharon Tubie 😊💖

Thank you so much for your wonderful feedback! We’re thrilled to hear our customer service team was able to quickly help you get the right size and make your experience a positive one. We truly appreciate your support and look forward to serving you again. ✨🥰

We're just a message away here: https://www.facebook.com/Shapellxofficial if you need further help. Thanks!

Rated 5 out of 5 stars
Shapellx logo

Reply from Shapellx

Hi Debra Martin 😊💖

Thank you for your feedback! We’re so happy to hear you love the good quality of your item. ✨🥰

We're just a message away here: https://www.facebook.com/Shapellxofficial if you need further help. Thanks!

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