Secretlab Reviews 13,362

Thanks to SL team very professional and also very quick everything.

Great product and great support. Had a question on my order and someone was available right away to answer and assist. Extremely satisfied with both my order and customer service.

Gracey was extremely helpful with cancelling my order after I made a mistake in the shipping address! She got my order cancelled quickly and efficiently so that I was able to place a new order with the correct address. Minimal fuss, fantastic customer service.

Quick responses and great follow ups.

I have been using Titan 2020 and it had wear and tear so i wanted to replace some parts and they offered reasonable price for the parts :) thanks

I love my chair it is the best. I broke my arm cushions it was peeling, and my warranty was over and it was my fault and I sent a mail and they sent new ones anyways for free and another year later my lumbar cushion got bad and I asked if they have repair services since my warranty was over, they gave me %50 off lumbar cushion.( I couldn’t afford it but still very generous discount) Their customer service is unmatched.

I was told to send pictures via google drive. I sent pictures via google drive twice and was told that’s not an acceptable format. I then sent the pictures not in google drive and as just pictures and you couldn’t open those either. What’s the point of asking for pictures if you have no real way to open them. Problem was never resolved this is horseshit.

Customer service was quick to answer questions and they also made it easy to get a replacement part for one broken by the courier.

I had a problem. I bought my chair back in 2022 and my warranty was expired, and then tragedy struck with my seat breaking. I went to support praying for a miracle and got Cy who worked with me over an entire day to diagnose what exactly was broken and then he followed up with giving me a replacement part as a gesture of good will. This is important because I spend a lot of time in this chair for work. Cy did so amazing and is your best asset in support!

Secret lab has a great customer support staff, I had something break and they resolved the issue within 48 hours and had a new replacement component shipped!

⭐☆☆☆☆

18 days, no product, no replacement, no accountability — avoid.

Ordered a floor mat on May 25th. It is now June 12th and I have received absolutely nothing. Not the product. Not the replacement that was promised. Not even a coherent explanation.

Here is exactly what happened: after weeks of silence, agent Mitch finally acknowledged the package was likely lost in transit and promised to send a replacement — pending a Written Declaration form he would email me. I never received it. I flagged it immediately. Nothing happened. Then

The support was excellent. I bought my chair four years ago and later received an extended warranty.

I received a response immediately. They identified the defect without any issues and promptly sent me a replacement part.

Simply outstanding!!

This desk is amazing. I really enjoyed this desk so much and it was my dream to have a nice desk like this

The customer service is outstanding. It took just an email outlining the issue and they replied after a few hours, asked me to upload a few pictures of the problem and that was it. Delivered the replacement part as fast as the courier could get home.
Definitely they stand behind their products.
Highly recommend!

Great chair, and great support! Shipping could be a bit faster.

I love and adore Secretlab, I've had their Omega chair for 8 years now and just upgraded to a new Titan alongside my Magnus desk. The quality, ease of setup and use, and just how comfortable their chairs are have made me a customer for life! Customer service has always been so helpful and quick to respond the few issues I have had, their team is amazing <3

Excellent Customer Service.
Fast Delivery.
Very easy to assemble (even for a woman :-)
Very high quality product. Recommended by an Osteopath.
Highly recommended.

I had a great experience with Secretlab support. The communication was clear and professional throughout the whole process, and I was guided step by step until the issue was resolved. I also appreciated the regular updates, which made the process very easy to follow. Overall, I’m very satisfied with the customer service.

Super fast support, they identified the problem i had and resolved it as fast as possible with no problems and without making it a tiresome process. Really well done!

Everything went as great as can be, perfect customer service. Will order again