I was glad to get SEARS for my repair & surprised @ the good communications via Emails! However, my times Kept changing during the day & went into evening & had to keep checking my messages in case... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Getting An appt that wouldn’t be cancelled was difficult. I made 3 appts over 6 weeks and each one was cancelled before noon. Finally I found a live person to chat with who set up an appointment th... See more
Company replied
The repair work was done as needed. However, there was disconnect between the warranty company and the repair company. I also asked for humidifier repair but they said it won’t be repaired by them.... See more
Company replied
The techician was great. Quick in finding the issue, sharing the information and quote for repair. He was professional and courteous. The only reason I am not giving five stars is because the the r... See more
Company replied
Company details
Written by the company
At Sears Home Services, we have local technicians ready to help with your next appliance repair, home improvement or maintenance project. Call or book online today!
Contact info
United States
- searshomeservices.com
4.0
Great
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brayden was great!
Brayden was professional, friendly and knowledgeable.
12 August 2026
Unprompted review
The plate fell off of the control panel…
The plate fell off of the control panel on first use
12 August 2026
Unprompted review
I'm just wondering when the technician…
I'm just wondering when the technician arrived. I have 2 cameras that never saw him.
11 August 2026
Unprompted review
The technician who came had all of the…
The technician who came had all of the skills of an engineer.
I could'n,say enough good things
Thank you so much.
12 August 2026
Unprompted review
Neal was great and honest. I respect that
Neal was great. I think he diagnosed the issue correctly. He suggested that I call Samsung, because the problem should be covered under warranty. Samsung can't get someone here until Monday 17th, so I'm without a functional refrigerator for over a week! Im sure Samsung is hoping that I get it fixed out of warranty. In retropection, I should have had Neal fix the problem. Please call me on the 17th. If Samsung doesn't honor the warranty, I work like Sears Appliance repair my Refrigerator.
10 August 2026
Unprompted review
Professional
Paul was professional, courteous and friendly. He did the job done in a reasonable amount of time.
12 August 2026
Unprompted review
Tech did a thorough exam of dryer and…
Tech did a thorough exam of dryer and provided information expected. Good experience.
10 August 2026
Unprompted review
John was nice and he installed the part…
John was nice and he installed the part but my washer still isn’t fixed.
11 August 2026
Unprompted review
Reply from Sears Home Services
Thank you for the 5-star review, Merle! We're glad to hear our service was efficient and friendly.
The tech was friendly and knowledgeable
The tech was friendly and knowledgeable
7 August 2026
Unprompted review
Reply from Sears Home Services
Thank you for the 5-star review, Michael! We're glad to hear our tech was friendly and knowledgeable.
Reply from Sears Home Services
Thank you for the 5-star review, Tom! We're glad to hear you received good service from our technician.
He listened and repaired it
11 August 2026
Unprompted review
Reply from Sears Home Services
Thank you for the 5-star review! We're glad to hear our technician listened and repaired it successfully.
Our experience with Frank was very…
Our experience with Frank was very nice! He provided the information that we needed. Frank was very knowledgeable and kind. Thank you
11 August 2026
Unprompted review
Reply from Sears Home Services
Thank you for the 5-star review, Monica! We're glad to hear Frank was knowledgeable, kind, and provided the information you needed.
Horrible communication and failure to…
Horrible communication and failure to arrive on time or at all. I have been waiting a month for service and called everyday to no avail. It is bemusing such a large company can get away with being this terrible
11 August 2026
Unprompted review
Reply from Sears Home Services
We apologize for the trouble you've faced, Anand. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Very personable and efficient.
11 August 2026
Unprompted review
Reply from Sears Home Services
Thank you for the 5-star review, Shelley! We're glad to hear our service was personable and efficient.
Today’s tech was good because he was…
Today’s tech was good because he was able to fix my dishwasher, so i would give him 5 stars. However, he is the 4th technician to come for the issue. The 2nd tech closed out my work order saying it was completed when he informed us additional parts needed to be ordered. There’s also no customer service so it was difficult to contact someone. I had to go through my home owners insurance. Also, sending the same tech would be better.
11 August 2026
Unprompted review
Reply from Sears Home Services
Thank you for your feedback, Chantel. We're glad today's technician was able to fix your dishwasher, and we apologize for the previous issues and communication difficulties.
Reply from Sears Home Services
Thank you for the 5-star review, Huffnagles! We're glad to hear our team was professional and punctual, and we appreciate your recommendation.
Confessor
Tech was very nice and apologetic for the mix up with part not coming in time
10 August 2026
Unprompted review
Reply from Sears Home Services
Thank you for the 5-star review, John! We're glad to hear our tech was nice and apologetic about the mix-up with the part.
Reply from Sears Home Services
Thank you for the 5-star review, Susan! We're glad to hear our team was polite, knowledgeable, respectful, and completed the work quickly.
Great communication
Great communication, professional, easy process. Highly recommend
11 August 2026
Unprompted review
Reply from Sears Home Services
Thank you for the 5-star review, Courtney! We're glad to hear our communication was great, the process was easy, and that you found our team professional.
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