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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality and effectiveness, especially for issues like anal gland problems, anxiety, and allergies. People appreciate that the products are made with natural, vet-approved ingredients and that their pets love the taste, making them easy to administer. The customer service is frequently described as excellent, with many consumers commending the friendly, efficient team and quick responses. However, some customers were dissatisfied with the service, reporting issues with website navigation, unexpected subscriptions, and difficulties with returns. A few other people also felt that some products, particularly the treats, were too hard for their dogs, especially smaller breeds.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the products for... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of ingredients,... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers highlight the customer... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent aftercare, informative... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many praise the speed of delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have only just started the Calming chews so can’t say much about those just yet but we’ve incorporated Scooch supplements into Buddy’s mealtime before and have never had any issue with them! I’m reall... See more

Rated 5 out of 5 stars

Very impressed with scooch anal gland chews which have helped our fussy girl and her bum so much. She won’t touch food with normal supplements added in so these treats are very handy. They are approve... See more

Rated 5 out of 5 stars

Been giving my dog Scooch pet All in One chews. He loves the taste, his skin, coat and general health is good. I’ve had a few issues navigating the website with ordering and subscription however... See more

Rated 5 out of 5 stars

My dog has suffered for the last 3yrs with anal gland problems, with constant trips to the vets, getting no help other than the painful treatment to empty them. We'd tried several different remedies... See more


Company details

  1. Pet Supply Store

Written by the company

All-in-one subscription to eliminate hassle from your pet healthcare. From online assessment, health tracking and AI assistant to 24/7 vet support and vet-formulated treatments.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

334 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 1 out of 5 stars

horrible people

horrible people. No wonder they need AI, to replace the terible human beings running this business.

AVOID.

7 October 2025
Unprompted review
Scooch logo

Reply from Scooch

Hi Gavin,

We’re really sorry to hear that your experience wasn’t what you expected. That’s never what we want for our customers and we completely understand how disappointing that can feel. Thank you for taking the time to share this with us - your feedback truly helps us improve and do better.

We’d love the chance to make things right. Please reach out to us at woof@helloscooch.com and we’ll do everything we can to help.

Rated 5 out of 5 stars

At last something that really works

My dog has suffered for the last 3yrs with anal gland problems, with constant trips to the vets, getting no help other than the painful treatment to empty them. We'd tried several different remedies with little results until we tried
Scooch. It's a little expensive but worth every penny. He has still had a couple of times when he's had trouble but I give him an extra chew and it sorts it out, I've put this down to him being on the threshold of 2-3 chews a day. I have no hesitation of recommending this product.

27 June 2025
Unprompted review
Rated 3 out of 5 stars

Well it didn't work on my dog

Well it didn't work on my dog. I tried to stop repeat and although I responded quickly to the email on renewal it had already left the warehouse and monies taken from bank. I am going to refuse to accept parcel. I dont intend posting it back myself and have to pay for that as well.

11 September 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

Be really careful when buying from this site, they trick you into a subscription then make it difficult to cancel.
Ordered some treats for my dog to try as a one off, she didn’t like them then before I knew it they were taking money out my account for more products I didn’t want.
I would avoid!

1 September 2025
Unprompted review
Rated 1 out of 5 stars

This company is a discrace

This company is a discrace! 3.9* rated that tells you how bad this company is! This company sold me products under false protences! There customer service lies to me 3 different times and gave me 3 false bits of information! Stay away from this company do not! ABSOLUTELY DO NOT! Give this company there products are terrible! They also do not guarantee there products nor do they honour the guarantee they said they lie to get business! Stay away!

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Since giving this to my little rescue dog Angel, her problem with her anal glands has improved significantly !!! I would recommend. Even my Vet asked what had I done differently to improve her condition.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Gamechanger

Gamechanger! My terrier is allergic to insect bites, fleas and midges found in the grass. He scratches incessantly despite having regular flea treatments and baths etc. The first day of taking 2 tablets he stopped scratching and became happy and relaxed and hasn't restarted

31 March 2025
Unprompted review

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