We needed storage in a hurry as a new couch was arriving before we sold the old one. SCA were fabulous and organised next day storage at 4 50pm on Friday evening! Containers are clean and dry and very... See more
Company replied
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Review summary
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Tom made the whole experience easy, and hassle free. He explained everything in detail. Customer service wea amazing and staff polite. I wouldn’t hesitate to go back when I need my next storage unit... See more
Company replied
First time I have had the need to use a storage unit, SCA Storage was recommended by the Romoval Company I used during my recent house move, and must say my experience with SCA has been faultless. F... See more
Company replied
Needed storage urgently and called SCA and they were super helpful and friendly and were able to arrange storage within seconds ready for me to move in the next day. Brand new site easy access and wel... See more
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Company details
Written by the company
We offer secure, convenient and affordable self storage facilities for personal, business and vehicle storage.
Contact info
Unit C, Sunrise Enterprise Park, Ferryboat Lane, SR5 3RX, Sunderland, United Kingdom
- 0191 500 1809
- info@scaselfstorage.co.uk
- scaselfstorage.co.uk
4.8
Excellent
389 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Easy booking process and competitive…
Easy booking process and competitive pricing. John is so helpful and friendly.
20 January 2025
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Very Impressed!
Excellent customer service before hand via email, answering my questions and assisting me with finding the right storage solution. Very impressed with the onboarding, was greeted at reception, and then shown the route to my storage unit whilst being provided guidance on how to enter, which bay to park in for the quickest and most convenient access, and the lady was overall very polite. As an additional bonus, I was given some welcome gifts. I received the 8 weeks 50% discount which made the storage unit very well priced. The place itself is very clean, organised, and access is electronic using a personal PIN number. Additionally there are trolleys that can be used to transport items from your car to your unit, and a lift to access the upper floors, which makes access very easy and the whole process stress free. Would
Absolutely recommend and use them again.
11 January 2025
Reply from SCA Self Storage Ltd
Thank you for the kind review. Glad we could help
Great unit for my stuff.
Great set-up. Girls in office very helpful. The unit was clean an exactly what I need. Being able to access 24/7 is another benefit. When I first moved in there was a small gift (biscuits and a bottle of water) waiting for me, which were very welcoming and handy.
6 January 2025
Reply from SCA Self Storage Ltd
Thank you for the kind review. Glad we could help
So friendly and so easy
So friendly and so easy. Cherry on the cake was when I 1st opened my unit to start loading i was greeted with bottles of water protein bars and a welcome card.
4 January 2025
Reply from SCA Self Storage Ltd
We're grateful for your positive review. We are so happy to hear you found our team friendly making your journey a smooth and easy one. Your feedback has been shared with the team and is greatly valued!
Easy to book online and great…
Easy to book online and great communication and discount for 1st 8 weeks
28 December 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Kelly and Sarah
Kelly and Sarah - friendly, helpful and patient while I dithered about what unit, when from etc!
21 December 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. We are so happy to hear you received amazing customer service from Kelly and Sarah. Your feedback has been shared with the team and is greatly valued!
Great staff
Lovely polite and helpful staff..
Left a lovely greeting card 2 bottles of water two pens and a lovely box of Linda chocs in my container 🥰
5 stars from me
14 December 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. We are so happy to hear you received great customer service. Your feedback has been shared with the team and is greatly valued!
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
the staff was so helpful
28 November 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
I thought that I had filled this in a…
I thought that I had filled this in a few days ago. And sent it off. The experience was excellent and the staff were very helpful and friendly with no problems at all in helping and answering any questions I asked
26 November 2024
Reply from SCA Self Storage Ltd
Thank you for your kind review Michael, very happy to hear the positive team feedback.
Very helpful staff
Very helpful staff, clean and hassle free storage ! I am very pleased with service
24 November 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Excellent service
Excellent service, good clear communication. Went out of their way to help accommodate our needs. Kelly and Sarah are super friendly and very efficient.
22 November 2024
Reply from SCA Self Storage Ltd
Thank you for your kind review Alison, very happy to hear the positive team feedback.
Very helpful staff
17 November 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Easy Storage
Very easy to deal with and superb storage containers plus lovely John to welcome. Good experience
16 November 2024
Reply from SCA Self Storage Ltd
Thank you for your kind review Annette, we will let John know!
Could not have asked for more
The staff were very helpful and accommodating. I needed to bring forward my collection of keys by a few days and there was no resistance at all. The container looked almost brand new!
9 November 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. We are so happy to hear you received a helpful and accommodating service. Your feedback has been shared with the team and is greatly valued!
Amazing customer service
This was my first time using a storage unit. Sarah was absolutely amazing and made the whole process a breeze. I look forward to using them again in the future
3 November 2024
Reply from SCA Self Storage Ltd
We're grateful for your positive review. We are so happy to hear you received amazing customer service from Sarah. Your feedback has been shared with the team and is greatly valued!
Reply from SCA Self Storage Ltd
We're grateful for your positive review. Your feedback has been shared with the team and is greatly valued!
Excellent service and very polite
29 October 2024
Reply from SCA Self Storage Ltd
Thank you for the kind review. Glad we could help
Perfect 5*
Very accommodating. Easy, quick and simple process to access the unit. Ability to drive in and load onto the trolleys is fantastic.
26 October 2024
Reply from SCA Self Storage Ltd
Thank you for the positive review Dane, your feedback is greatly valued!
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