Ryder & Dutton Mortgage Advice Bureau Reviews 

473
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 168 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and supportive approach, making complex processes feel straightforward and stress-free. The service provided is frequently described as excellent, with many appreciating the clear guidance, efficiency, and personalized attention received throughout their journey. Reviewers highlight the exceptional customer service, noting quick response times and constant updates that kept them informed and at ease. However, some customers also noted that dealing with multiple contacts could be confusing, suggesting a desire for clearer communication channels. A few other people also felt that initial in-person meetings could help tailor support more effectively to individual knowledge levels.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the excellent and prompt support received... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process clear, smooth, and... See more

Response time

Customers had positive experiences with response times, frequently highlighting the excellent and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently used the MAB services and been supported by Vicky Charlesworth & Cassie Coates. The support has been unmatched. They have made the process stress free, the have guided me through every... See more

Company replied

Rated 5 out of 5 stars

As a first time buyer, Ryan Constantine and Laura Turney made the whole experience as stress free as possible. They were both very knowledgeable and communicative. I could always ask them questions an... See more

Company replied

Rated 5 out of 5 stars

Highly recommend using the Mortgage Advice Bureau. We came across a few stumbling blocks whilst trying to secure our mortgage and our advisor (Michael Royle) really helped us to get everything sort... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend Conor and Lizzie. Conor really knows his stuff. I was updated every step of the way and clearly advised on all aspects of the process. Conor even responded whilst he was off o... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage Advice Bureau works with Ryder & Dutton to provide our clients with expert mortgage advice. With a dedicated team of professional advisers based across our network of branches, we can search 1000s of mortgage deals to find the right deal for your circumstance, including exclusive deals not available on the high street.


Contact info

4.9

Excellent

TrustScore 5 out of 5

473 reviews

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4.9

All reviews

(473)

155 reviews in the last 12 months

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Rated 4 out of 5 stars

Experience working with Ryan…

Experience working with Ryan Constantine and Laura Turney has been amazing they’ve been very helpful when dealing with a very poor solicitor experience and helped me with this.

10 July 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our team was able to provide valuable assistance. Thank you for sharing your positive feedback with us.

Rated 5 out of 5 stars

Great

Conor was great from beginning to end, I'm tecno idiot , he helped with every aspect. I'd have struggled with out his coaching .

3 July 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our assistance was so helpful to you. We appreciate you taking the time to share your positive experience with us.

Rated 5 out of 5 stars

Couldn't recommend enough!

Conor and Abi were great in helping us secure our first mortgage, they made the experience stress-free and easily guided us through the process. They answered all of our questions and communicated really well, couldn't recommend them enough! 10/10 service

9 July 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that they made securing your first mortgage stress-free. It's wonderful that they guided you well, answered your questions, and communicated effectively. We appreciate your recommendation!

Rated 5 out of 5 stars

Really helpful

Very patient and understanding, being first time buyers we had alot of questions etc.

9 July 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're glad you felt supported during your first home-buying experience. We appreciate you sharing your positive feedback with us!

Rated 5 out of 5 stars

The Advisor that handled my case

The Advisor that handled my case is a talented individual with great communication skills and is empathetic. She is pleasent and has patience. She makes me informed with all necessary advice that is useful for me as a first toke buyer. Her name is Sharelle Taylor and her assistant Casie Coaste.

5 June 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience. Thank you for sharing your feedback

Rated 5 out of 5 stars

10/10 experience!!

our adviser Michael Royale was amazing, made the entire process so easy and answered all our questions to make sure we fully understood the process as first time buyers! Mohammed Shoaib was also very helpful answering our queries and making sure we’re up to date, can’t recommend them enough

8 July 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the team made the process easy and ensured you understood everything as first-time buyers. We appreciate your positive feedback and thank you for recommending our services!

Rated 5 out of 5 stars

Very helpful and highly recommended

Ryder & Dutton Mortgage Advice Bureau made life easy for me with regards to sorting my Mortgage out, and also helping me with Life Insurance and any Critical Illness Cover/Income Protection Cover that I may need. Meg Bell and Harriet Thompson made the whole Mortgage procedure hassle-free and stress-free, they did all the work for me and provided an excellent service. Meg Bell kept in contact with me throughout the whole process, letting me know any updates and was always responsive to any queries I had. I really appreciate the help you gave me, and just want to say thank you so much for making the whole process stress-free and easy to understand, from start to finish. As a first-time buyer, there was a lot of information I was being asked, and given, and it could have got quite complicated if Meg hadn’t have helped - so thank you very much! I was then put onto Harriet Roberts, to help discuss what policies would be best for me - again it was all made simple and easy to understand with regards to me choosing the right Life Insurance/Critical Illness Insurance/Income Protection cover - Harriet and her admin Abi Jacques were always available to help if ever I needed to speak to them. Again, thank you very much. I highly recommend Ryder & Dutton Mortgage Advice Bureau!

6 May 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that your mortgage and insurance process was made easy and stress-free. We appreciate your kind words regarding the clarity and support you received as a first-time buyer. Thank you for recommending our services!

Rated 5 out of 5 stars

Seamless Experience

We have received excellent support and timely response to our enquiries from Ryder & Dutton. Cassie Coates from the mortgage support team and Sharelle Taylor, our mortgage adviser were incredibly helpful throughout this process. We can recommend Ryder & Dutton, Cassie, and Sharelle to anyone looking for seamless experience.

27 June 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you received excellent support and timely responses. It's great to know that Cassie and Sharelle were helpful. Thank you for recommending us and for your positive feedback!

Rated 5 out of 5 stars

Mortgage assistance

Really happy with the service that has been provided by vicky charlesworth and cassie coates.

Couldnt have asked for 2 better people to be handling my mortgage

Will continue to use in the future

Thank you

30 June 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you're pleased with the support you received. We appreciate your kind words and are grateful for your continued trust in our services for your mortgage needs.

Rated 5 out of 5 stars

Thank you thank you thank you

Vicky Charlesworth and Cassie Coates are dealing my my mortgage at the moment and I really couldnt ask for a better team to be handling my mortgage.

They are going above and beyond for me, especially as my case isnt as cut and dry as most mortgages.

Always on hand to help and reply quickly.

Cant recommend these enough. Thank you again

28 June 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We appreciate your kind words! We are so glad to hear that you've had such a positive experience. It's great to know that the team has been so helpful during this process. Thanks again!

Rated 5 out of 5 stars

Andy and Abi were fantastic

Andy and Abi were fantastic, really helped us and did a lot for us, including going to great lengths to find us alternatives and support us through what turned out to be a longer process than expcted, thank you!

18 June 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the team provided fantastic support! We appreciate your kind words and are so glad we could assist you through the longer process. Thank you!

Rated 5 out of 5 stars

Smooth and simple

Everything has gone smoothly and they've kept me up so date on all the important information

12 June 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that everything went smoothly and that we kept you informed with important information. Thank you for your positive feedback!

Rated 5 out of 5 stars

Excellent professional service and kept…

Excellent professional service and kept updated by Abi. Thank you

17 June 2025
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you received excellent service and appreciate Abi keeping you updated. Thank you for your positive feedback.

Rated 4 out of 5 stars

I had Connor and Abi they seemed to…

I had Connor and Abi they seemed to always be there even on weekends and bank holidays and made the process feel simple and easy

18 June 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the process felt simple and easy. It's great to know that our team was there for you. Thanks for your feedback.

Rated 5 out of 5 stars

It was an amazing and smooth ride …

It was an amazing and smooth ride with the help of amazingly wonderful Conor and Abi... Thanks a lot you both for being there whenever we needed ... they made sure that we were getting updated with the process every now and then... thank you and wishing you guys the very best

17 June 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a smooth experience. We appreciate your kind words and are so glad that our team was able to provide you with updates and support.

Rated 5 out of 5 stars

I can’t thank Ryan Constantine and…

I can’t thank Ryan Constantine and Laura Turney enough for their incredible support throughout my mortgage journey. From the very first call to the moment I received my mortgage offer, they were professional, patient, and always available to answer my (many!) questions. They explained every step clearly, made the whole process feel smooth and stress-free, and genuinely had my best interests at heart. Their knowledge, responsiveness, and attention to detail gave me total confidence.

16 June 2025
Unprompted review
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Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you had such a positive experience! We appreciate your kind words regarding the support provided during your mortgage journey. It's great to know our team made the process smooth and stress-free. Thank you!

Rated 5 out of 5 stars

mortgage broker

We had Vicky as our mortgage broker, she has been very helpful, througout the process, she arranged our first call and explained to us as first time buyers how the process all worked and how to move forward. She replied to our emails very promptly, and was even emailing into the evening in order to process everything. She arranged the second call quickly after, and fit us in when it was convenient for us, again she was very helpful and explained everything to us, including the insurance, she found us the best mortgage deal and insurance deal, and processed this for us. Our case has then got handed over to Cassie, to continue helping us with the process.

23 May 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that the mortgage process was clearly explained and that you received prompt and helpful support. We appreciate your positive feedback regarding the mortgage and insurance options.

Rated 5 out of 5 stars

Super Service

The communication levels were very high and professional service was provided and its very cheaper than other providers and trustworthy.

12 June 2025
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that you found our communication effective and the service professional. We appreciate you noting our competitive pricing and trustworthiness!

Rated 5 out of 5 stars

Great mortgage advisor

Ryan Constantine and Laura Turney are super helpful! Explain things clearly as it was our first property! Would recommend.

2 June 2025
Unprompted review
Ryder & Dutton Mortgage Advice Bureau logo

Reply from Ryder & Dutton Mortgage Advice Bureau

We're happy to hear that our team was helpful during your first property purchase! We appreciate your recommendation and are grateful for your feedback.

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