Was nervous about ordering after reading reviews here but was unable to find an alternative supplier for the kitchen stools I wanted. Decided to take the risk and very glad I did - items were dispatch... See more
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I didnt realize they do not pay customs and duties but that the US consumer must after the fact. I was shocked that my items glass wine decanter had a 40% surcharge from fed ex as a result. I went b... See more
Company replied
The Copenhagen Grey pots are beautiful! Ordered two of them (18 cm and 14 cm) on a Friday afternoon. Got shipped out quickly on Monday and received them by Thursday! Packaged very securely - very thic... See more
The customer service is good! I had accidentally ordered the wrong style of blanket. Though they couldn’t change the order, they refunded the cost straight away. Once I received it two days later, I... See more
3.7
Average
7K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great selection and fast shipping!
Great shop with lots of Scandinavian design options. Good prices with sale, super fast shipping
31 August 2024
Easy & Efficient
It was easy to find what I was looking for and the purchase was efficient. The delivery came in good time and every cup arrived safely; it was well packed.
30 August 2024
Great Scandinavian home goods!
Has a great selection of brands that are hard to find in the US. Prices are lower than some other European sites. Shipping was comparatively quick as well.
30 August 2024
Lacquered steel stool
Product arrived quickly and is wonderful quality. Extremely pleased!!
30 August 2024
Fast shipping and great product!
28 August 2024
I ordered 3 voluspa candles and one…
I ordered 3 voluspa candles and one arrived shattered in pieces. When I wrote to them and told them what happened with pictures I received no answer, so 8 days later I sent another email, I am still waiting to hear back from them. They are not very punctual with their emails and I hope I eventually get a reply or some kind of refund. For a European site they are not responsive or prompt.
19 August 2024
Reply from Royaldesign
Dear Customer,
thank you for your review.
We are sorry for the longer response times via email and that one item broke during transit.
We will of course help you with this and have sent an email today.
Kind regards,
Royal Design
Great prices for good products, but slow
Great prices, products shipped well and arrived as expected, but customer service is slow. At the time of purchase, my item was back ordered for a few months, and when I didn't receive an update when it was due to ship out, I had to reach out to customer service a couple of times before getting a response. However, when they finally responded, the issue was promptly resolved.
23 August 2024
Don't buy Iittala stuff from this site
Don't buy Iittala stuff from this site, they are second quality, one of the iittala taika plates is bent. Sent complaint, but no response.
27 August 2024
Unprompted review
Reply from Royaldesign
Dear Customer
thank you for your review.
We are sorry to hear that you were unhappy with one of the plates received. We have sent you an email about a replacement order.
Kind regards,
Royal Design
High-End Quality Merchandise & Service
Beautiful Orrefors wine glasses and bottle stop arrived all in one piece via couriers who delivered to a local collection spot when I wasn’t home for the delivery. Very fast, convenient and efficient customer experience and high-end quality merchandise!
27 August 2024
All is goooood
26 August 2024
My order arrived on time and well…
My order arrived on time and well packaged. I love the shopping experience with Royaldesign and will definitely shop again
26 August 2024
Good product fast shipping
23 August 2024
My one-stop shop for Scandinavian home brands
Great products, easy order process, fast and reliable shipping!
16 August 2024
Fast shipping,shipped with extra…
Fast shipping,shipped with extra caution and we ♥️ our Dino storage basket!!
22 August 2024
Good experience
The products I ordered were fragile. Royaldesign packed the items well, and they arrived safely. Despite the very long distance the package had to travel, it arrived in a timely manner. Thank you, Royaldesign.
22 August 2024
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