Roomgo Hong Kong  Reviews 6

Reply from Roomgo Hong Kong

Dec 20, 2024

Hi Al,

Thank you for your review.

We are glad to hear that you appreciate the clear, updated profiles of members actively looking for rooms. Providing an efficient and user-friendly search experience is one of our priorities.

Regarding your concerns about fees, we understand that affordability is important, and we aim to provide features and benefits that offer value for our users. The subscription fees help us maintain the platform, ensure security, and continuously improve our services.

To assist you as you actively look for a tenant, the Premium Membership was offered to help enhance your experience. It allows you to communicate more effectively by sending personalized messages and accessing additional features, which can significantly increase your chances of finding the right flatmate.

If you need any further assistance, please don’t hesitate to reach out. We are here to help!

Best regards,

The Roomgo Team
team@roomgo.com.hk

Reply from Roomgo Hong Kong

Aug 21, 2024

Hi Karl,

Thank you for your feedback!

We are thrilled to hear that Roomgo has been helpful in finding potential flatmates and that you have had a positive experience with our service. It’s fantastic to know that you find our platform user-friendly and our customer service supportive.

Your review motivates us to continue improving and providing the best experience possible. If you need any further assistance or have additional questions in the future, please feel free to reach out. We’re here to help!

Best regards,
The Roomgo Team
team@roomgo.com.hk

Reply from Roomgo Hong Kong

Aug 16, 2024

Hi Marcus,

Thank you so much for your positive feedback!

We are delighted to hear that our website was useful and helped you find the right tenant. Your satisfaction is our top priority, and and we're thrilled to know that we met your expectations.

If you have any further questions or need additional support in the future, please don’t hesitate to reach out. We’re here to help!

Best regards,
The Roomgo Team

Reply from Roomgo Hong Kong

Feb 18, 2022

Hi Incognito Panda,

Thank you for your feedback.

We are extremely sorry to hear you are not fully satisfied with our service.

We do offer a free service that gives you access to all listings and basic contact options. The Premium membership is only an additional feature that gives you more benefits.

Kindly get in touch with our customer service team and they will gladly assist you!

We are looking forward to hearing from you.

Best regards,

The Roomgo Team.
team@roomgo.com.hk

Reply from Roomgo Hong Kong

Nov 24, 2021

Hi Carol,

Thank you for your feedback.

The number of profiles you find in your search page depend on the rental demand in your area and other factors such as: your criteria, rent price, specific locations and the search filters you have applied.

You can contact us at team@roomgo.co.uk and we’d be happy to examine your account and offer some tips and advice.

Best regards,

The Roomgo Team
team@roomgo.com.hk

Reply from Roomgo Hong Kong

Apr 28, 2021

Hi Shamali,

Thank you for your feedback.

We are extremely sorry to hear that you have not found a room tenant yet. Renting a room is not an easy process and can be quite time-consuming sometimes. Besides, the current crisis does not make it any easier.

For this reason, we always encourage our members to stay proactive in their search and log in to their accounts on a daily basis. This is really the best way to be successful in your search.

Kindly get in touch with our Customer Service Team at team@roomgo.co.uk, and they will gladly assist you further!

We hope to hear from you soon.

Best regards,
The Roomgo Team.