Our building Relationship Manager Desiree is a massive asset. Since she arrived a whole raft of issues that had been left for far too long are finally being addressed. She goes above and beyond in her... See more
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They continually lie about their intentions towards our dying garden, saying they are taking remedial measures by a certain date to fix the irrigation system and then not doing so. They are a disgrace... See more
Company replied
A huge thank you to Donta at Prospect Place. Putting some initial issues to one side you persevered against the odds. Your expertise and knowledge won the day and you resolved my issue which is so muc... See more
Claudia is the Estate Manager for 2 sites where I own and run rental properties. She is attentive, courteous, diligent, and a credit to Ringley
Company details
Written by the company
Ringley is an independent, award-winning, privately owned business specialising in residential property, with over 20 years’ experience and 10,000 homes under management.
Contact info
1 Castle Road, NW1 8PR, London, United Kingdom
- 020 7267 2900
- solutions@ringley.co.uk
- ringley.co.uk
4.2
Great
732 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Untrustworthy, malpractices galore
Useless company, make up the rules as they go along. Repeatedly ignore legal safeguards put in place to protect residents. Spend service charge money on their own obligations. Countless service failures and site mismanagement. Our site is actively looking for a new management company and I will be so happy to see the back of these clowns.
31 August 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
If I could give minus 100 stars, I would
For me and over 250 households, Ringley has turned our homes into a waking nightmare. Their behaviour goes far beyond incompetence. It is negligent, unethical, and feels outright criminal.
Let us start with the basics. Fire safety. Ringley ignored repeated warnings about intolerable fire risks for years until the London Fire Brigade was forced to threaten a prohibition order that would have made hundreds of us homeless. Only when the council stepped in with taxpayer-funded emergency measures were lives protected. Ringley failed so completely that Hillingdon Council has already said they will recover costs directly from them. This alone proves just how severe this mismanagement is.
Instead of accountability, Ringley has lied to residents, tried to intimidate leaseholders, and spread misinformation. They even attempted to convince us that we would be billed for safety costs, when in reality the council made it clear they would pursue Ringley. Their dishonesty is malicious and designed purely to protect themselves and their freeholder clients.
Their disregard for residents’ wellbeing goes even further. They deliberately switched off the lifts, claiming they could not be inspected due to lack of funds. Leaseholders looked up quotes and even offered to cover the modest inspection costs themselves, but Ringley refused. This has left families, elderly residents, and parents with young children stranded. One resident who had just given birth to twins called Maryanne Bowring directly for help. Her shocking response was, “Ethiopians have kids in the middle of the fields.” This contempt for residents is beyond belief.
Now, in their latest act of cruelty, they plan to rip out our balconies, which are the only source of fresh air for smaller flats, under the guise of safety. These balconies form part of our property under leasehold, yet Ringley wants to take them away rather than secure them properly from the outside. This is not about safety. It is about covering themselves from lawsuits, no matter the cost to our health or quality of life. They have known that the balconies are unsafe for years. The stress and terror they cause residents is unbearable.
Ringley works only for the freeholder, not for the people who actually live in these buildings. They hike service charges, ignore repairs, endanger lives, switch off basic amenities like lifts, and then spin lies to cover their tracks. Their director parades as a TV property “expert” while presiding over one of the most shameful and dangerous regimes in the industry.
Do not ever buy into a development managed by Ringley. You are not just paying for bad service. You are buying into fear, neglect, financial exploitation, and unsafe homes. This company should be investigated by regulators and held legally accountable for the misery they inflict on us.
They will probably reply to this review with another bunch of lies. Do not believe a single word they say. They don’t care about anyone but themselves and their precious freeholder.
31 August 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
BEWARE OF MARY-ANNE BOWRING
If I could give no stars I would. How they operate as 'property management' is absurd. Especially their director Mary-Anne who parades herself online as something that she is not. She is unprofessional, unhelpful and clearly working for the freeholder instead of residents to drain us of our money.
She is corrupt and on top of that the Ringley portal and website is a joke. Completely hard to navigate. Mary-Anne bombards people with emails, is rude and almost purposefully makes it hard to keep up with invoices, hoping to confuse people with property legalaties to force people to pay abhorrent charges. BEWARE OF RINGLEY AND ESPECIALLY MARY-ANNE
18 August 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
The level of unprofessionalism seen…
The level of unprofessionalism seen with this company is unbelievable.
Edit after the response:
Ringley Group, you can continue to go in circle repeating the same lies over and over again, we all know the truth.
"Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together."
Ringley Group had know about the defects for years and failed to take any action until forced by local authorities. There is plenty of communication proving it, including Ringley informing the current FH of the defects, ahead of the FH purchase. This is an undeniable fact.
"LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation"
LB Hillingdon has clearly stated multiple times that they intend to recover ww costs, through litigation if necessary, from Ringley, Ringley MD personally, and/or the FH, again Ringley can go in circle repeating the same lies, but this is an other undeniable fact, with letters from LB Hillingdon and MP proving it.
"At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required."
The BLP Warranty provider was delayed/failed the first time it was put forward by a group of LH because the FH REFUSED to join the claim and the BLP provided stated that the claim to be enforced is/was mainly for the common parts of the buildings which is part of the FH BLP Warranty.
Why the FH has not enforced HIS BLP Warranty at that time, or at any other time?
"The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests". Really? Can Ringley Group details how they have, as secretary of the ManCo, and having had two directors of the ManCo for years, protected leaseholders’ interests?
And can you also details what is the plan to protect leaseholders’ interests in the future?
I can't wait for the moment when Ringley Group will need to explain this "protection" to a judge in the relevant court of law.
"The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery."
The BLP Warranty Claim must be pushed forward by the FH, as it is HIS BLP Warranty Claim, can Ringley explain why the FH is not leading the claim, how much will he contribute to move it forward and how much will he contribute to legal costs if the BLP provider push the warranty into litigation?
"• Secure £1.1m from the administrator to create a fighting fund."
When the LHs informed Ringley at the November EGM that there were £1.1m from the administrator waiting to be claimed, the response was the information was "hearsay" and started to request money to the LHs for a fighting fund.
Now Ringley has finally discovered that the 1.1mil is not hearsay. Now it is THE essential fighting fund. Recover these money and show they are in the ManCo account, then the LHs will believe Ringley is in good faith to use them.
"Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first."
Has Ringley ever asked the majority of the LHs if they agree with this statement?
"We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!"
The contribution must come from the lawful responsible parties, most of your LHs are protected by the BSA 2022 from contributions towards a lot of expenses you are passing on to them. It is their right to challenge what your are doing if not done rightly or lawfully.
What will make a difference is Ringley Group start taking their responsibilities for what has happened in the estate over the years and siding with the LHs to recover funds from the right, responsible parties.
Until that is done, everything is a poorly attempted publicity stunt.
28 August 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Whole heartedly agree with the one star…
Whole heartedly agree with the one star reviews and similar experiences
Do not trust the lies
Response to legitimate questions from leaseholders have been met with unconscionable answers
Do your own due diligence on the director previous directors and see for yourself
The individual employees may be good decent people ( no personal experience ) but the mismanagement and inconsistency from the director is astounding
22 August 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Review of Property Manager – Claire Radley
Since Claire Radley became our property manager at Cedar Court only a few months ago, the transformation has been nothing short of remarkable. Claire has brought an energy and efficiency that we had long been waiting for, and the difference she has made is visible in every corner of our community.
She has established regular and transparent communication with residents, ensuring that we always feel informed and listened to. Practical improvements have been swift and effective: window cleaners and ground maintenance staff have been appointed, the long-unreliable lift has been repaired, and much-needed benches have been installed in the garden so that residents can finally enjoy the space.
Claire has also shown great sensitivity to residents’ wellbeing. By installing visors on the car park lights—which had previously shone directly into windows—she has significantly improved comfort and mental health for many. This kind of thoughtful, resident-focused action speaks volumes about her approach.
What sets Claire apart is not only what she has achieved in such a short time, but also the way she works. She demonstrates an encyclopaedic knowledge of the property and keeps on top of every job in progress. It is clear that nothing slips through the cracks under her management.
Compared with our previous manager—who was personable but struggled to deliver results—the change under Claire’s leadership is monumental. She has achieved more in months than we saw in years, and we cannot overstate the positive impact this has had on our daily lives at Cedar Court.
We write this review to make it clear: we want to ensure Claire remains our property manager long into the future. Her professionalism, efficiency, and care for residents have raised the standard immeasurably, and we are deeply grateful for her work.
28 August 2025
Unprompted review
Reply from The Ringley Group
Thank you for the time you have taken to leave such thoughtful and generous feedback for Claire. It truly means a great deal to know that the changes she has put in place at Cedar Court are having such a positive impact for residents.
Abhorrent management company, avoid at all costs.
Would heavily recommend avoiding at all costs as a management company.
They have been a management company at our complex and overseen an absolute shambolic set of events, which has resulted in spiralling service charges. The incompetence, immorality and unprofessionalism demonstrated has resulted in legal proceedings being taken against them with the distinct possibility of criminal charges being pressed against the individuals at the company concerned. From signing off contracts clearly not in the interest of the leaseholders, to propaganda and countless rude and unprofessional emails to the people they are meant to be managing the complex for. It’s been an absolute shambles on so many levels. A must avoid to anyone thinking of appointing them as your management company or a giant red flag to anyone currently using them. Ringley if you are thinking of responding, please save it for the judge as the residents at Union Park know exactly the value of your words.
30 August 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Just don't
Ringley routinely skirt the line between deception and fraud. They often play two sides against each other to remove any blame or responsibility while maximising pain for leaseholders. I can list a long string of major offenses but the most recent one is why I am writing this review. After many years of concern, it has finally become official that our development has a major fire risk. The council implemented a waking watch to ensure the area is safe and tenants will not need to be evacuated. The council put up a waking watch and explained clearly to tenants that the responsibility falls on Ringley and the Freeholder to pay. Ringley then told tenants in an email that the council had backtracked and said it was the duty of the Leaseholders to pay. At the same time Ringley told the council that the tenants volunteered to pay the costs with is a lie so big it might be fraud. Luckily for us the council stayed close to the issue and rejected any such claim, even if real, from being a realistic end result. Ringley then quit as Management company the next day. In the 5 years I've been here, you can almost guarantee that at 6pm on a Friday you'll get an email about some bad news not grounded in any reality or legal system, from Ringley. I wouldn't recommend Ringley as a management company and I wouldn't recommend anyone to even work there. They are not well informed on current issues and are likely to be a black mark on your CV
Edit to the reply.
One thing I do have to give credit to Ringley for is their absolute belief in being dishonest and unashamed. Such as Ringley claiming the Freeholder's position being uncertain. It's defined by law. Which apparently to Ringley is merely an opinion. Even though the government has called out Ringley directly for its practices. To be absolutely clear, Ringley resigned as director of Manco on Friday and appointed the Freeholder as Director on Monday. It was an undeniable orchestrated move that has a massive conflict of interest not in favour of the Leaseholders. This isn't my opinion. Please check Company House and their own responses to see just how transparently they are corrupt. They don't care about us. They won't care about you.
22 August 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Entrapped by Mismanagement – Life Under Ringley
If you are considering Ringley as your property management agent, I urge you to read this with the seriousness it demands. This is not just a review—it is a testimony of years lost, trust shattered, and lives deeply affected.
Since 2018, Ringley has handled our development with a troubling mix of neglect and aggression. Communication has been inconsistent, often delayed or unclear. Just as one manager begins to understand the issues, they’re replaced—leaving us in a constant cycle of confusion and instability. When messages do arrive, they’re often laced with pressure and threats, demanding payment for fees that many believe have no legal basis.
Critical concerns were ignored for years, despite being repeatedly raised. Now, leaseholders are being forced to pay out of pocket to fix problems that should never have been allowed to escalate. The cost of their inaction is being carried by the very people they failed to protect.
Money meant to keep our development alive was carelessly thrown away. Promises of maintenance and progress dissolved into neglect and confusion. Instead of clear answers, we were met with silence and spin. The result? A community dragged through years of hardship. Leaseholders endured anxiety, lost their savings, and now face the very real possibility of losing their homes.
This is not hyperbole. This is the lived reality of dozens of individuals who found themselves under the control of a company they never chose—and one that treated them with contempt.
Let this review be a warning. If you value your peace of mind, your financial security, and your dignity—look elsewhere.
29 August 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Deceptive Managing against leasholders unfortunate enough to purchase a defective property
Ringley inherited a defective premises in 2018 and instead of owing up to this initial mistake and working with leasholders to correct their initial mistake, they have spent the intervening 7 years making every effort to obfuscate and dodge every single one of their responsibilities. They work only for the corrupt developers and Freeholders that are responsible for building many of the new builds that have appeared in London of the last ten years. They care not a jot for ordinary leaseholders and have personally been responsible for causing me considerable misery in owning a property the last seven years.
29 August 2025
Unprompted review
Reply from The Ringley Group
Dear Leaseholder,
Thank you for being part of the Union Park community during what we know is a very difficult time. We also want to thank those who have paid all contributions to date, sadly many have not. Currently, 155 out of 253 leaseholders have not yet paid their contributions to the ManCo. Without these funds, the ManCo cannot continue to take the actions required to protect everyone’s interests.
Independent experts have now confirmed serious defects in the buildings, despite Building Control having originally approved them. With the developer in administration and the freeholder’s position uncertain, responsibility has fallen on leaseholders to act together.
LB Hillingdon initially promised to cover the waking watch costs, but has since said it intends to recover them through litigation. At the same time, the BLP Warranty provider is delaying claims, even though more than £15m of works are required. This has left Union Park homes currently unsellable, with owners facing enormous stress and uncertainty.
The Residents Management Company “ManCo” exists solely to protect leaseholders’ interests—but it is funded only by service charges and members’ contributions. Thanks to the support of many leaseholders, the ManCo has already secured expert evidence, preserved BLP claims, and issued notice against the administrator.
To keep moving forward, everyone’s support is needed. Unfortunately, some contributions remain unpaid. Without these funds, the ManCo cannot continue the progress that benefits all leaseholders.
The next steps are to:
• Push forward the BLP Warranty Claim, which offers the greatest chance of recovery.
• Secure £1.1m from the administrator to create a fighting fund.
Further claims, such as Remediation Orders, may follow in due course, but the warranty claim must come first.
We would be happy to meet with you to discuss any concerns you may have. We’re also very interested in hearing from leaseholders about any ideas to help make the process of contributions quicker and smoother for everyone. Your input really makes a difference!
For the leaseholders that are in arrears, please let us know when you are able to make your contribution, and if needed, we can help you approach your mortgage provider for support.
Union Park can only move forward if we do so together, and your support is essential to achieving the outcomes we all need.
Recently moved into the Mailbox
Recently moved into the Mailbox. The entire process has been made so easy and seamless from first viewing to the actual move. Joanne in particular ensured that this was the case. Very happy!
27 August 2025
Unprompted review
Reply from The Ringley Group
Thank you for your five star review, it is great to hear about how helpful Joanne was.
7+ years of dealing with utter incompetence
We could honestly write a book about what a terrible management company this is. The way Ringley is run is appalling, gross mismanagement of funds and zero accountability. They use every coercion tactic imaginable to make paying leaseholders’ lives miserable, including actions that directly impact vulnerable residents.
They have never had leaseholders’ best interests at heart. If you are unlucky enough to have them as your managing agent, you’ll need all the luck you can get.
Edit after Ringley's response:
Just when I thought it couldn't get worse, it does. The first time leaseholders are hearing about the service charge budget would exceed £2m wasn’t in a meeting or official letter - it was in this Trustpilot reply. That alone shows the lack of transparency and professionalism by the managing agent.
Ringley claim leaseholders are “disunited.” In reality, residents have united, taken action, and forced movement on fire safety and defects. Progress has only come because leaseholders, backed by pressure from authorities, pushed it through.
Meanwhile, Ringley have chosen to side with a freeholder who has a documented history of fire safety breaches and leaseholder disputes. Where do their loyalties lie: with the residents they’re meant to serve, or with a freeholder with this track record?
When there was finally a glimmer of positive news that Ringley would support a Remediation Contribution Order (RCO) — which leaseholders agreed to back in good faith, even though these weren’t costs we should ever have to cover, with the hope of recovering them later, they suddenly made a complete U-turn. Overnight, they shifted back to supporting the freeholder in pursuing a warranty claim that has already failed once before. How can continue to support them?
They also were aware about serious structural and fire safety defects for YEARS, issues posing direct danger to life, but failed to act, failed to use protections under the Building Safety Act 2022, and instead pressured leaseholders to pay costs that are clearly unlawful. Only now, with government scrutiny and legal consequences looming, have they started to act, still seeking to pass costs back to residents despite statutory protections and clear government guidance (including from the council and MHCLG) confirming otherwise.
After years of incompetence and gross mismanagement of leaseholder funds, our current state is proof that defects were ignored for years until litigation, our monies mismanaged, and a managing agent that consistently puts residents last. One piece of good news is that the council is now aware of the criminals exploiting leaseholders and putting their lives in danger.
23 August 2025
Unprompted review
Reply from The Ringley Group
At Union Park, Ringley has managed and arranged that which the ManCo (as its Client) has been able to fund.
Understandably with over £15m defects (heating, roofs, balconies, fire issues) and the developer in administration, leaseholders angry with their blighted properties worth £0 have been unwilling to fund their ManCo and so their ManCo has no money to invest in multiple legal actions that are necessary.
Ringley narrowly achieved a 51% vote and collected c£300k in member’s contributions and has obtained the expert evidence necessary to take forward new build warranty claims, administrator claims and a Remediation Contribution Order claim also.
Sadly, not one leaseholder, nor LB Hillingdon, nor Homegroup have been willing to stand as director of the ManCo. And last week the committee leading the ManCo also became divided and leaseholders at large objected to paying into the budget set to pave a pathway for stage 2 (to use the expert evidence in litigation, and to deal with getting rid of the waking watch and obtaining MCHLG money towards an fire alarm).
MCHLG have spent the last 3 weeks asking the ManCo questions and delaying processing the waking watch relief fund application it appears worried about the solvency of the ManCo.
Friday Ringley managed to get the Freeholder to stand as a director of the ManCo and today this has satisfied MCHLG who have said they will now release the waking watch relief fund money so the alarm installation (already started on Homegroup blocks) can continue.
The Freeholder has decided to massively increase the 30.9.2026 budget further beyond the £2m the committee set. Given the Freeholder does not have to try to satisfy disunited groups of leaseholders, whilst harsh, we expect that the Freeholder will use the evidence procured, and specifications/ tendering of the roofs, balconies and replacement heating system that are all in play. And, hopefully in a few years’ time the value of properties at Union Park will be restored.
The assigned cleaner Jermaine always…
The assigned cleaner Jermaine always shows professional and friendly approach and deliver high standards service.
22 August 2025
Unprompted review
Reply from The Ringley Group
At Union Park, Ringley has managed and arranged that which the ManCo (as its Client) has been able to fund.
Understandably with over £15m defects (heating, roofs, balconies, fire issues) and the developer in administration, leaseholders angry with their blighted properties worth £0 have been unwilling to fund their ManCo and so their ManCo has no money to invest in multiple legal actions that are necessary.
Ringley narrowly achieved a 51% vote and collected c£300k in member’s contributions and has obtained the expert evidence necessary to take forward new build warranty claims, administrator claims and a Remediation Contribution Order claim also.
Sadly, not one leaseholder, nor LB Hillingdon, nor Homegroup have been willing to stand as director of the ManCo. And last week the committee leading the ManCo also became divided and leaseholders at large objected to paying into the budget set to pave a pathway for stage 2 (to use the expert evidence in litigation, and to deal with getting rid of the waking watch and obtaining MCHLG money towards an fire alarm).
MCHLG have spent the last 3 weeks asking the ManCo questions and delaying processing the waking watch relief fund application it appears worried about the solvency of the ManCo.
Friday Ringley managed to get the Freeholder to stand as a director of the ManCo and today this has satisfied MCHLG who have said they will now release the waking watch relief fund money so the alarm installation (already started on Homegroup blocks) can continue.
The Freeholder has decided to massively increase the 30.9.2026 budget further beyond the £2m the committee set. Given the Freeholder does not have to try to satisfy disunited groups of leaseholders, whilst harsh, we expect that the Freeholder will use the evidence procured, and specifications/ tendering of the roofs, balconies and replacement heating system that are all in play. And, hopefully in a few years’ time the value of properties at Union Park will be restored.
Yinka is a very pleasant lady who is…
Yinka is a very pleasant lady who is very hard working, she keeps all the external areas very clean. I am happy with her work. Sue M, Chambers Place
15 August 2025
Unprompted review
Reply from The Ringley Group
Thank you for recognising the hard work of Yakinie, from the mobile cleaning team.
Emile Strydom attended today to search…
Emile Strydom attended today to search for mechanical buzzing in my property.
He found it withing 5 minutes and resolved the issue.
15 August 2025
Unprompted review
Reply from The Ringley Group
It is great to hear that Emile was able to assist with the noise issue your were experiencing.
Happy with the service
Happy with the service. Joanne was friendly and informative and quick to respond to any queries. She was very engaging in her dealings with my family and very knowledgeable.
1 August 2025
Unprompted review
Reply from The Ringley Group
Thank you for taking the time to leave Joanne a five star review, it is great to hear about the great service she provided
Outstanding Start Undone by Recent Poor Service
We moved our estate to Ringley a few years ago, and for a long time the service was excellent — much of that due to Paul S., who brought consistency, professionalism, and genuine care to the role. From resolving long-standing issues to dealing promptly with day-to-day concerns, his approach made a real difference, and it showed in the improvements across our estate. It felt like we were finally being looked after properly.
[Update – October 2025]
Unfortunately, since Paul’s departure, the quality of service has significantly declined. Basic queries now go unanswered, serious security concerns have been left unresolved for weeks without communication, and there’s been a complete lack of accountability or urgency. I’ve raised these issues multiple times directly with Ringley — both with the new relationship team and via central channels — but I’ve yet to receive any meaningful response.
It’s disappointing to have gone from a period of real progress to a state where even urgent issues are ignored. I hope the company acts quickly to restore the service levels we previously received — but as it stands, the experience is now extremely poor.
5 August 2025
Unprompted review
Reply from The Ringley Group
Thank you so much for taking the time to share such thoughtful feedback. We’re delighted to hear how much of a positive difference you’ve seen since moving to Ringley, and it’s wonderful to see Paul’s hard work, professionalism, and dedication recognised in this way.
We’re proud to have Paul on our team, he genuinely cares about delivering great service and building trust with the communities he supports. Knowing that his proactive approach and attention to detail have had such an impact on your estate is exactly the kind of outcome we strive for across all our work.
On behalf of Paul and the whole Ringley team, thank you again for your kind words. We look forward to continuing to support and enhance your community for many years to come.
Bathroom leak repair
Gary as GMV did a paint repair to my main bathroom owing to a leak from above. He was spontaneous when called to review the leak and performed all necessary tests to ensure that the leak was a one off before repainting when it had completely dried.
10 July 2025
Unprompted review
Reply from The Ringley Group
Thank you for sharing your feedback. We’re glad to hear that Gary was able to respond quickly, investigate thoroughly, and ensure everything was properly resolved before carrying out the repair. His attention to detail and care in completing the work are exactly what we strive for. We’ll be sure to pass on your kind words to him.
I have always been negotiating the…
I have always been negotiating the contract with Ethan. He has been very nice and helpful the whole process. Could not finalize the detail this quick without him. The experience has been nice
28 July 2025
Unprompted review
Reply from The Ringley Group
Thank you for sharing your feedback! We’re so pleased to hear that Ethan was able to make the process smooth and efficient for you. His helpful approach and commitment to great service are exactly what we aim to deliver for every client. We’re glad you had a positive experience and we truly appreciate your kind words.
Great experience
I have recently concluded my residency at one of their developments and the care and quality of assistance I have received from Nusha has been amazing.
She has been available to answer any inquiries I may have had and has assisted a lot.
Her patience is remarkable.
She has made my whole experience very easy and without worry.
31 July 2025
Unprompted review
Reply from The Ringley Group
Thank you for taking the time to share your experience. We’re delighted to hear that Nusha’s support and dedication made your residency smooth and worry-free. Her patience, responsiveness, and commitment to helping residents are qualities we truly value, and it’s wonderful to see them recognised. We’ll be sure to share your kind words with her.
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