relay.delivery Reviews 

My parcel was supposed to be delivered to my home address. Relay claimed a delivery attempt was made, yet nobody knocked on my door, rang the buzzer, left a card, or contacted me in any way. It appears they simply marked it as a failed delivery without actually attempting to deliver it.

I was then asked to choose a collection point and selected Londis Market on Mitcham Road, Tooting Broadway. Weeks later, Relay informed me that the parcel had supposedly been held at Tooting Market, which was never the location I selected.

To make matters worse, there was virtually no communication throughout the entire process. No notification that the parcel had been redirected elsewhere, no reminder that the collection window was expiring, and no proactive effort to help locate the parcel.

When I contacted customer support, I received generic responses that failed to address the actual issues and contained information that directly contradicted my experience.

At this point, I still do not have a clear explanation of where my parcel went, why the delivery attempt was falsely recorded, or why my selected collection point was ignored.

Poor delivery service, poor communication, and poor customer support. I would strongly advise anyone expecting reliable parcel delivery to think twice before using Relay.

I would give -5 stars. The first parcel got sent to a wrong address but thankfully I was able to pick it up. The second parcel had me play the 'chase the parcel game' where I hunted for the door using the picture I had been sent to say that it had been delivered.
The house owner told me that he had given it back and the driver asked where the house was, as he was just following the sat nav and couldn't read!
I then went door to door asking if a parcel had been delivered and wouldn't you know it, he tried every door but mine.
The item was expensive!

Worst delivery company ever. Ordered a high value item on vinted, just disappeared off the face of the earth, no response whatsoever after contacting them and tracking advised can’t be delivered due to an exception. What does that even mean - may aswell just say ‘not delivering - just because!’ Will never select this carrier and do not recommend anyone else to either. The worst!!

First time using them and they have lost my parcel almost immediately. Do not use.

My item from vinted ( stereo speakers x2) were due to arrive more than a week ago , tracking hasn’t moved and no response from their customer service after numerous messages apart from automated replies , so don’t have a clue where they are , shan’t be buying on Vinted if these cowboys are the only delivery option 😡

Relay are a terrible service. No matter who we buy from in our house, there are always issues if they use Relay. I paid for next day delivery from ASOS. My parcel arrived over a week later.`Meanwhile, Relay advised ASOS that they had tried to deliver but I hadn't been in or provided a safe place. I was in, I waited in for two days and I did provide a safe place which is on their instructions. I received such conflicting messages from Relay also. They are clearly in a mess. I won't buy from ASOS while they use this courier.

Bought something off vinted, chose relay for shipping as it's cheaper, the experience is worse than I expected. The tracking and delivery/ready for collection notification are no way near precise. Was told the parcel is ready for collection on Thursday, but only able to collect it on Sunday. Will not use it again.

Posted using relay as buyer on Vinted had requested this. Never again. She never received the parcel and 6 weeks later was returned to me via a shop that I had not sent from. Parcel had been open and battered. Surprised it got back to me. When I got to the shop I was told to sort through a huge pile of parcels to find mine. Shocking service and a complete waste of my time.

Awful!
Vinted parcels being sent using this terrible service…. Parcels taking up to a month to deliver, poor lady in post office having to deal with the machines not working and not scanning. Utter chaos. They might have invested £28 million but I’m not sure what on. I’m still waiting for a delivery sent a month ago that says waiting for courier collection.

Awful experience vinted parcel not recieved couple of updates courier collected then nothing never heard of them nor used them no idea how I ended up with them delivering this but never again! Awful company

For the second time they are delivering to the wrong address. I'm severely disabled and can't collect from the post office. They refuse to change the address even though it's their fault, as I've had another order delivered to my address. I am sick of them doing as they choose instead of what the customer wants. Now, before placing an order, I shall ask which delivery service they use and if it's Relay I'll cancel the order and tell the supplier why. They are a disgrace.

WOW. relay parcel deliveries are shocking. If I was able to do zero star I would of. Sold some things on vinted that I've only just joined. 3 items went by in-post 10/10 for them. But 3 went by relay none of the relay got delivered 2 of them have been lost ??? And the other got dropped off to a shop 2 hrs drive from the customer and taken 15 days to get bk to me ? I have now realised I can UN-TICK Relay from the vinted deliveries so I'll NEVER send anything by these idiots again. Absolutely shocking service how the hell are they still going ? If you send any parcels before Xmas to anyone your not going to see at xmas DO NOT USE RELAY because they wont get there. You've got more chance of using a carrier pigeon to get a parcel somewhere than relay.

This company is a disgrace I ordered a few items from ASOS
to be delivered to my local post office as I work long hours

Would you believe I received a message from Relay stating unable to deliver my items due to no one at home will
Attempt again now they are telling me due to the item being unable for delivery will
Be returned to ASOS I’m so upset as I mentioned the delivery address was the post office so they had no intention of delivering my items. If anyone can find a contact number as I would really like to give them a piece of my mind I would appreciate it
I’ve messaged not response this company is a joke

This is an update from my previous review. There has to be accountability for Relay as the many negative reviews are proof the company is not fit for purpose and the founders need to be held accountable. Anyone reading this if you’re in the UK please take the time to contact the citizens advice bureau to make a formal complaint to trading standards. I have made a formal complaint to trading standards and the more complaints Relay receives then trading standards will investigate

Sent a parcel, information received to say its been delayed but no information to what happens next. I contacted tgem online by completing an online form but still waiting a response 4 days later. NOT THE BEST

Yet again Relay are letting me down An order from Shein was delayed and they changed to a different day stating delivery by 13:50. At that time (precisley) I got another message saying it has changed to from "15:10 and 19:10" meaning, stay in all day and evening "just in case we manage it". Worst ever delivery company and so long as Shein use them I will have to stop using Shein!

If I could give 0 I would.
Terrible service. I ordered next day on asos. Received an email from relay saying my order was out for delivery between 11:15 and 15:15pm it got to 13:20 and I got a notification to say my parcel had been delayed and they would try to deliver another day. No explanation and 10 days later my parcel still says delayed. I filled out the form to find out what happened and haven’t had a single response. I’ve sent 2 emails and been completely ignored. Shocking service luckily asos refunded my order.

I’ve have been receiving most my parcels from Relay for the last year. I have never had a problem with them, always delivered on the day and on time.Its definitely 5 stars from me.

Relay top notch what a brilliant service next day delivery great experience thank you very much to relay service

I am in the UK, bought an item from Vinted, it tracked that the seller had dropped it off and relay had received it, then no further tracking. It’s been 14 days now since the last tracking update, sent a support message 7 days ago and had no response at all. Absolutely terrible company and judging by all the bad reviews needs to be investigated urgently.