refurbed Reviews 196,500

TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Fair price.. The phone was virtually brand new, no scratches, no visible damage at all. Box with everything came with the phone. Battery health was with in margin of normal usage. Top service, th... See more

Rated 5 out of 5 stars

I’ve brought a few items from refurbed and they are brilliant excellent condition never have an issue with any of the products I’ve purchased from this site. Prices are always fair

Rated 3 out of 5 stars

My first order for the Product and then a couple of days after it was processed i was informed Product was not in stock. When i re-ordered a similar item, the Delivery was prompt but in the process of... See more

Rated 5 out of 5 stars

I bought an iPhone 15 pro from this site and it was really smooth experience the phones was in better condition than I expected. This is my now go to tech site for apple products, I had a really nice... See more

Company details

  1. Online Marketplace
  2. Appliance Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Electrical Supply Store
  6. Fitness Equipment Store

Written by the company

Your trusted online platform for everything refurbished, from smartphones, tablets and laptops, to home appliances, sports equipment and much more. All refurbed products work just like new with a minimum 12-month warranty and free 30-day trial period. So you have nothing to worry about! refurbed products are also up to 40% cheaper compared to new and far more sustainable. We have millions of satisfied customers across 12 markets in Europe. Don’t be a stranger! If you have any questions our award-winning customer service team is here to help you Rethink New.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

197K reviews

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Asks customers to review

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Rated 1 out of 5 stars

Scammed on the VAt

I got scammed on the VAT. Cant recommend!

1 June 2026
Unprompted review
refurbed logo

Reply from refurbed

Hello Alexander,

We are very sorry if we have upset and disappointed you. However, we would first like to thank you for choosing refurbed and thus, together with us and our refurbed sellers, for setting an example for sustainable consumption. ​

Customer satisfaction is very important to us at refurbed. For this reason, we would like to review your request and intervene if necessary. Feel free to contact us in your refurbed account for any further questions.

Rated 5 out of 5 stars

All Round Great

The process of buying the product is simple with cost effective options. The delivery time was very quick. The price was really low without having to compromise on quality

11 May 2026
Rated 5 out of 5 stars

Refurb

I always shop with this company and find the phones good quailty. I like the fact they are refubished and delivery is fairly quick.

8 May 2026
Rated 5 out of 5 stars

Top Service, great phone

Top Service! I am super happy with my iPhone, it's like brand new, I cannot see any defects, and it works perfectly. Happy to help with sustainability ;-)
Shipping was secure and super fast.

28 May 2026
Unprompted review
Rated 2 out of 5 stars

£660 phone not in condition as described.

I purchased a Samsung Galaxy Z Fold 6 (1TB, "Very Good" condition) from 4gadgets through Refurbed.
The phone arrived quickly and was priced competitively. However, within a very short period of use I discovered that the factory inner screen protector was already lifting along the centre fold.
I contacted customer service because I did not believe a failing inner screen protector was consistent with the advertised "Very Good" condition. I made it clear multiple times that I was otherwise happy with the phone, had already transferred all of my data, and did not wish to return the device.
Unfortunately, customer service repeatedly failed to address the actual question being asked. Instead of discussing the specific issue or considering any contribution towards a professional screen protector replacement, I received several generic responses that appeared not to fully acknowledge what I had written.
Eventually I was told that they would not contribute towards a repair and that the only remedy would be returning the device for replacement (subject to stock availability) or going through their warranty process.
The disappointing part is not the defect itself. Things can go wrong with refurbished devices. The disappointing part is the lack of meaningful engagement from customer service and the apparent reliance on template responses rather than addressing the customer's actual enquiry.
The phone itself is good, but the after-sales support has left a lot to be desired.

1 June 2026
Unprompted review
refurbed logo

Reply from refurbed

Hello,

We are sorry to hear that you're not satisfied with your purchase on our online marketplace. However, we would first like to thank you for choosing refurbed and, together with us and our refurbed sellers, for setting an example for sustainable consumption. ​

Please contact us with your order details so that we can look at your complaint in detail.

Customer Happiness is indeed an important topic for us at refurbed. That's why we would like to take care of you personally!

Kind regards,
your refurbed team

Rated 1 out of 5 stars

I accidentally purchased the wrong…

I accidentally purchased the wrong phone and immediately placed a second order for the correct one. This means I have two orders.

I sent an email right after placing the first order to inform you that I had ordered the wrong phone. I emailed again the following day but received no response. Despite sending five emails in total, I still haven't received any reply.

Both phones have now been shipped to me, and you are still not responding.

02/06-2026 Now you answer, that I have to contact you !!! I have 5 times !!! Why dont you call me ? You have all my details, my order numbers is in the trustpilot. COME ON - this just shows you dont care

27 May 2026
Unprompted review
refurbed logo

Reply from refurbed

Hello Simon,

We are very sorry if we have upset and disappointed you. However, we would first like to thank you for choosing refurbed and thus, together with us and our refurbed sellers, for setting an example for sustainable consumption. ​

Please contact us with your order details so that we can look at your complaint in detail.

Customer Happiness is indeed an important topic for us at refurbed. That’s why we would like to personally take a look at your request!

Kind regards,
your refurbed team

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