I had made a mistake on sending an egift card. JHERALDINE was very helpful and corrected the mistake efficiently. Only negative was that the connection was poor and I had to keep having to ask the c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spend 3 hours chatting to 5 different chat box “people” on Friday afternoon and got absolutely nowhere!! I was sent all 5 transcripts by the company by email bit no resolution at all, I emailed the... See more
Company replied
Prezzee is a quick and convenient way to buy and send a gift to those people for whom you don’t know exactly what to buy but know the sort of things they like, if you see what I mean. Living far away... See more
Company replied
Had an issue with a wrongly placed order and spoke to the customer service agent Angel who was extremely helpful and resolved everything quickly. The issue was my mistake so really grateful for the... See more
Company replied
Company details
Written by the company
With digital gift cards from hundreds of top retailers such as Nike, ASOS or the Prezzee Smart Gift Card for any retailer, Prezzee makes gift giving a breeze. Personalised gifts don't have to be hard. No hidden fees, send instantly or schedule delivery and no more lost gift cards with the Prezzee wallet to keep them handy to use at any time.
Contact info
212 Mappin House, 4 Winsley Street, W1W 8HF, London, United Kingdom
- +44 11439 22207
- help@prezzee.co.uk
- prezzee.uk
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Jessa helped me with a problem where I…
Jessa helped me with a problem where I accidentally deleted my gift card. She replied extremely quickly and got my gift card back in no time. Great customer support! Would definitely recommend this company.
23 July 2026
Unprompted review
Reply from Prezzee UK
Hi Neal,
Thank you so much for the compliment about Jessa! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team, and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Not received. Refund
About one month ago I purchased a £50 gift card. This was never received as according to Prezzee there was a mix up with emails. I never received a confirmation invoice. I have been told several times the refund was completed but when I contact my bank it seems the refund was dropped and never went through, overall I think there must have been over 30 emails exchanged and I have still not received my £50!!
I am disgusted and angry the way I have been treated . Please be careful with this company
26 June 2026
Unprompted review
Reply from Prezzee UK
Hi Gillian,
Thank you for sharing your feedback. We're sincerely sorry to hear about your experience and understand how frustrating it must be to have waited this long for a resolution.
Please be assured that your case remains under active review. We have escalated the matter to our support team again for further investigation into the status of your refund.
For reference, we will continue to provide updates via email under ticket #3573367. As soon as we receive additional information from the investigating team, we will contact you directly.
We understand your concerns regarding the delays and the inconvenience this has caused, and we appreciate your continued patience while we work to resolve this matter.
Charged Twice, No Gift Card, No Support — Left £66 Out of Pocket
Used this company last week for a gift card with no issues. Tried to place another order today and have been left out of pocket.
I placed an order for a £100 gift card using Klarna Pay in 3. Klarna accepted the payment, Prezzee took £33.33 from my account, the system froze, and I then received a message saying the order was cancelled.
To try again, I placed a second order. Another £33.33 was taken, the system froze again, and the order failed. I am now £66 out of pocket with nothing to show for it.
Customer service on chat was extremely poor. No one will speak to you, no phone number, and I was simply told the pending payments will be refunded in up to 8 days.
So for 8 days I have no access to my own money because their system failed. If your order doesn’t process, you will still be charged and left out of pocket. Very poor service — beware.
22 July 2026
Unprompted review
Reply from Prezzee UK
Hi Mark,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must be to have encountered issues when placing your order.
We can confirm that we are currently investigating why your orders did not successfully process through our system. Our team will review the failed transactions and provide you with an update via email under Case #3593224 as soon as more information becomes available.
Regarding the £33.33 payments, please note that these are likely authorization holds associated with the Klarna payment attempts. When an order fails or is cancelled, the authorization is automatically released; however, it can take 5 to 7 business days for the hold to disappear from your bank card, depending on your bank or financial institution.
We understand that waiting for the funds to become available again is inconvenient, and we sincerely apologize for the frustration this has caused. While we investigate the order issue, we appreciate your patience and will keep you updated through your case.
Thank you for bringing this matter to our attention.
Reply from Prezzee UK
Hi Diane,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Password reset
This guy sorted out my account when i had to delete my old account details from a last job.
20 July 2026
Unprompted review
Reply from Prezzee UK
Hi Rennie, thanks for your wonderful feedback. We’re pleased to hear your account issue was sorted quickly and that the old details from your previous job were removed smoothly. We appreciate you taking the time to share your experience and leaving us an amazing 5-star rating.
I phoned as I had not recieved my email…
I phoned as I had not recieved my email gave all my details email sent straight to me phone call took less than 5 mins very helpful thank you clairevyl
20 July 2026
Unprompted review
Reply from Prezzee UK
Hi Julie,
Thank you so much for the compliment about Clairevyl.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great gift and so easy to do
Whokempricess is nice and easy. So straightforward.
17 July 2026
Unprompted review
Reply from Prezzee UK
Hello there,
Thank you for your kind words about Prezzee!
We’re thrilled you're pleased with our service. Your feedback motivates our team to continue doing our best.
If you need assistance or have more to share, we're here to help.
Thanks again for your support!
Finally…
I had a bit of a fiasco just trying to access my account and spent ages trying to go through all the resolution options an hour later I talked online to John who managed to resolve my issues within minutes. Big thankyou
17 July 2026
Unprompted review
Reply from Prezzee UK
Hi Kelly, thank you so much for your amazing 5-star rating and kind feedback! We’re sorry to hear you had trouble accessing your account at first, but we’re so pleased John was able to step in and resolve everything within minutes. We truly appreciate your support and will be sure to share your thanks with him.
Be careful
I have spent hours on the phone trying to use my £50 gift card. One operator was rude telling me over and over that I was not using the card correctly and that Asda were responsible for the failure of putting the details of the card into the till. Store says it needs barcode. No one is supplying me with a barcode. One agent said sometimes the cards don't work! Still trying to resolve my loss of £50😔
10 July 2026
Unprompted review
Reply from Prezzee UK
Hi Susan,
Thank you for taking the time to provide your feedback about the issue with displaying the barcode of your Asda gift card. While we regret that your experience with us didn’t meet your expectations, your feedback is vital. We’ll use it to enhance our services and do better in the future.
We responded to your existing inquiry (ticket number: 3580319) for further assistance.
We apologise for any inconvenience this may have caused you and would like to make it right.
Jesse was fantastic and sorted our…
Jesse was fantastic and sorted our issue out in minutes!
16 July 2026
Unprompted review
Reply from Prezzee UK
Hi Jemma, thank you so much for your amazing 5-star rating and kind feedback! We’re delighted to hear Jesse was fantastic and able to sort out your issue in just minutes. We truly appreciate your support and will be sure to share your lovely words with him.
Reply from Prezzee UK
Hi Thomas,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Problem resolved quickly
John helped me resolve my issue very quickly and he was very helpful to me this evening. Thank you. Great customer service.
15 July 2026
Unprompted review
Reply from Prezzee UK
Hi Layla,
Thank you so much for the compliment about John!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
I bought this £40 voucher for my so to…
I bought this £40 voucher for my so to use in Pizza Hut when he went they said it couldn’t be used as they are a franchise ! And no other Pizza Hut here ! So in doing charge back!
Ticket number
5045075711919896151
14 July 2026
Unprompted review
Reply from Prezzee UK
Hi Kathleen,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry 3579866 for further assistance.
Thanks for helping us improve.
Voucher upload
I recently ordered a voucher via this company
I was struggling to get understand how to apply the voucher to just eat. Vidal was. A great help and sent clear instructiona
14 July 2026
Unprompted review
Reply from Prezzee UK
Hi Kierah,
Thank you so much for the compliment about Vidal!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great advice & Fast Responses
Great advice. Fast responses. Delighted clients
7 July 2026
Unprompted review
Reply from Prezzee UK
Hi Pip,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Operative was effecient and polite…
Operative was effecient and polite solved my probem thanks
13 July 2026
Unprompted review
Reply from Prezzee UK
Hi Sheila,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
No support, no refund or usable product, no protection
I purchased a gift card from Prezzee that turned out to be unusable. I immediately contacted them to try and get it refunded or exchanged for one that is usable, and all they have done is try to find ways to avoid helping me. A terrible company with no respect for customers or their legal protections. I will now be seeking legal advice from the relevant authorities and regulatory bodies, and will make sure that people are aware that buying from Prezzee UK is a complete gamble where you, at best break even - or, like me, lose everything you spent. Their excuse - their system immediately transfers the money to the relevant company upon purchase. It’s not my fault you didn’t think your system through properly. If you take money from someone for goods or services, you need to be able to return it should there be an issue.
10 July 2026
Unprompted review
Reply from Prezzee UK
Hi Kevin,
We take your feedback seriously and are actively working to resolve these issues promptly.
We appreciate your comments and time already invested perhaps to assist us in reviewing what’s gone wrong here, could you share a ticket number? Alternatively, contact us back via help@prezzee.com.
We would like to get to the bottom of this for you.
Your response is highly appreciated.
Absolutely Brilliant …
Absolutely Brilliant service used it quite often no problems
Sent straight away and the feed back is 1st class
Thanks Pressie
12 July 2026
Unprompted review
Reply from Prezzee UK
Hi Pearl,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
I spend 3 hours chatting to 5 different…
I spend 3 hours chatting to 5 different chat box “people” on Friday afternoon and got absolutely nowhere!! I was sent all 5 transcripts by the company by email bit no resolution at all, I emailed the company who bought the gift card for me and they gave me a phone number for Prezzee and I got through to Max immediately and within two minutes he had send me a new gift card and talked me through the whole process, this wasn’t me being stupid it was a technical error! Why do we have to go round and round for 3 hours, when the “human” Max did it in two minutes , so frustrating and unnecessary aggro!
Thank you Max
13 July 2026
Unprompted review
Reply from Prezzee UK
Hello there,
Thank you so much for the compliment about Max.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Jovy helped me a lot
Jovy helped me a lot , I ordered a gift card and put the wrong email on it . I was so upset thinking my gift card would be lost and I would have to source another one . I was amazed when told that’s not the case . Jovy sorted it within a few minutes. Amazing is all I can say . Thanks again Jovy.
12 July 2026
Unprompted review
Reply from Prezzee UK
Hi Christine,
Thank you so much for the compliment about Jovy!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
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