I kept a few items from Popilush, but return item was very difficult. The return labels are not accepted at UPS, usps or FedEx. So you might have to pay for the return shipping yourself. Make sure you... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently ordered two items from Popilush. One was a white mesh dress with tiny rhinestones that fit true to size, was comfortable and very pretty, earning lots of compliments. The other was a pl... See more
Company replied
The first dress fit too tight but customer service is working with me to exchange it for a different style that is a size bigger. Other than the size issue the dress was made in good quality, just the... See more
Company replied
I absolutely loved the blue dress I ordered from Popilush! The built-in bodysuit inside is such a great feature—it provides amazing support, makes the fit look so flattering, and feels secure and comf... See more
Company replied
Company details
Written by the company
Popilush is an empowering, inviting, and fashion-forward shapewear line for women. Our mission is to highlight what women of all shapes and sizes love about their bodies. Our high-quality shapewear comes in a diverse range of sizes and is exceptionally affordable for the high level of quality. Our main categories include Shapewear, Bodysuit, Loungewear, Leggings, Bras & Panties.
Contact info
1715 Endeavor Dr, 23185, Williamsburg, United States
- 1 571 460 0210
- service@popilushsupport.com
- popilush.com
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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It is incredibly difficult to get a…
It is incredibly difficult to get a refund. The company tries to get you to instead take a discount on other things, keep the items, etc. Do not buy from them!
7 March 2026
Unprompted review
Reply from Popilush
We’re very sorry to hear about your experience. Our goal is always to provide fair solutions, including refunds when applicable. Please contact our customer service team directly so we can assist you and resolve this issue as quickly as possible. We truly appreciate your feedback and hope to make things right.
Working with the customer service to…
Working with the customer service to make a return was impossible. They gave me a discount code that didn’t work. I kept telling them it didn’t work and they said it did. When I finally figured out how to get it to work and I entered all my information and clicked on “buy”, the website charged me full price for the items and didn’t give me the discount. I tried to cancel the order, but I couldn’t. They tricked me into buying more clothes. They didn’t believe me when I told them the discount code didn’t work and when I got mad, they didn’t get back to me. I am 5’ and 120 lbs. I ordered a small. The clothing was still too tight. I can’t wear what I bought the first time and all they could say the second time was they were sure I would love what I ordered or return it if not. No thanks
28 February 2026
Unprompted review
Reply from Popilush
Hi, I truly apologize for the frustration you’ve experienced, and I understand how disappointing this must be for you. I’m really sorry that the discount code didn't work as expected and that there were issues with the order process. We certainly don’t want you to feel tricked or unheard.
I would be happy to assist you in resolving this. If you’re still having trouble with the return or exchange, please let me know, and I will personally ensure that your concerns are addressed. Your satisfaction is very important to us, and we want to make things right.
Again, I sincerely apologize for the inconvenience and confusion. I appreciate your patience and hope we can find a solution for you.
False advertising and bad customer…
False advertising and bad customer service. They advertise 20% off $150 order but no way to get 20% off a $150 order. Company makes cheap products and sells at an inflated price and lies about sales and prices
1 March 2026
Unprompted review
Reply from Popilush
Hi, thank you for reaching out. I’m really sorry to hear about your experience, and I sincerely apologize for any confusion caused. Our goal is always to provide clear and honest communication. I’d be happy to assist you further with any concerns regarding the promotion or the products. Please feel free to provide more details, and I’ll do my best to resolve this for you.
Popilush products are nice but their…
Popilush products are nice but their customer service isn’t great. I accidentally made an order with the wrong shipping address. I called and left a message with the company (because no one answered) and sent an email (only other way to contact them) on a Thursday. I asked to cancel they sent me a cancellation link. I cancelled the order but it needed to be reviewed by them. They got back to me the next Tuesday saying the order had shipped and I could refuse the item. How do I refuse an item at a house I don’t live at anymore lol. Ridiculous, save your money.
3 March 2026
Unprompted review
Reply from Popilush
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience this has caused.
We understand your frustration with the situation, especially given the address error and the delay in processing your cancellation request. Since your order has already been shipped, refusing the package at the wrong address may not be feasible.
To assist you further, we recommend contacting the carrier to inquire about redirecting the shipment to your current address or arranging for a return. If you are unable to do so, please let us know, and we will explore additional options to help resolve this issue.
Again, we truly apologize for the inconvenience, and we appreciate your patience and understanding. We are committed to providing a better shopping experience, and your feedback helps us improve.
Please feel free to contact us if you need further assistance.
Customer Service Amazing!
Their products are very good quality and when something didn't fit they worked with me to make it right! Love this company!
25 February 2026
Unprompted review
Reply from Popilush
Thank you so much for your kind words! We're thrilled to hear that you’re satisfied with both the quality of our products and our customer service. If you ever need any further assistance, please don't hesitate to reach out. We’re always here to help!
Swimsuit
Easy to order, received product quickly. My wife loves the suit but the bottom seems to be a little “baggy”. It fit great everywhere else. It looks great on her!
17 February 2026
Unprompted review
Reply from Popilush
Thank you for your feedback! We're so glad to hear your wife loves the suit and that it fits well everywhere else. Sorry to hear about the fit of the bottom. If you'd like, we can assist with exchanges or sizing advice to ensure the perfect fit.
Thank You
Thank You all for blessing me for something I earned, and fits me Popilush. It looks great on me. Keep up the great work.
4 February 2026
Unprompted review
Reply from Popilush
Thank you so much for your kind words! We're thrilled to hear that you love Popilush. It’s wonderful to know it looks great on you! We truly appreciate your support, and we’ll continue striving to provide the best products and service. If you ever need anything, don’t hesitate to reach out. Keep shining!
Save your money
I ordered a dress on Oct (4 or 5) 2025. I never received it, I filed a refund on Oct 24, 2025. No response. Now its February 2026. I filed a complaint through PayPal today, trying to see they will give me back my money in the end. Don't ever buy anything from them, customer service doesn't help. Buyer beware.
Edit: I finally got my money back after months of waiting. I will not buy anything from them in the future because of this experience. Please do your research.
3 February 2026
Unprompted review
Reply from Popilush
Sorry for the inconvenience! Could you kindly provide your order number? Once we have it, we’ll review the details and assist you further as quickly as possible.
Excellent customer service
Excellent customer service! I originally ordered a swimsuit that wasn't quite as flattering as I wanted for my body. The customer service team was so helpful answering my questions and sending me a replacement item that fit perfect! Additionally, shapewear dress in my original order is probably my favorite piece of clothing I own. I feel great and confident in their clothes. I definitely will shop at popilush in the future!
30 January 2026
Unprompted review
Reply from Popilush
Thank you so much for sharing your wonderful experience! We're thrilled to hear that both the swimsuit and shapewear dress worked out perfectly for you. It's fantastic to know that our customer service team was able to assist you in finding the right fit. We’re dedicated to providing high-quality service and making sure our customers feel confident and comfortable in our products. We truly appreciate your support and look forward to serving you again in the future. Wishing you continued confidence and beauty in everything you wear!
Worst Customer Service
I ordered 3 dresses, when I received my package there were two dresses in it. Neither dress was in my order, they weren’t even in my size.
I immediately sent photos to Popilush customer support. I worked with several support people, all of whom seemed confused as to what I was requesting. The request was for them to send me my original order. They fumbled around for several days, asking me several times which dresses were missing from my order. I explained each time that I did not receive any of the dresses I ordered. Then they asked if I wanted to receive them??
I asked to be connected with someone from the management team and once they ignored me so I sent another request to speak to management and today they are offering me a $10 coupon code.
I’d still like to speak to management.
26 January 2026
Unprompted review
Reply from Popilush
We’re truly sorry for the confusion and frustration you’ve experienced—this is absolutely not acceptable and not the experience we want for our customers. Receiving incorrect items, especially ones not in your size or order, is a serious mistake, and we apologize for the repeated miscommunication that followed.
We understand that your request was simply to receive the original dresses you ordered, and we’re sorry this was not handled clearly or efficiently. Offering a $10 coupon in this situation was not appropriate, and we sincerely apologize for that as well.
We checked that your replacements and will be delivered soon.
If you have any question, please feel free to contact us.
Thank you for your understanding and patience.
it took a few emails as I believe that…
it took a few emails as I believe that a general email was returned. But eventually we got it all handled and i am very happy with the result. I haven't received the replacement item yet but it is on its way.
I appreciate the service and will continue to by from Popilush
22 January 2026
Unprompted review
Reply from Popilush
Thank you so much for your understanding and for sharing your experience! We’re really glad everything was able to get resolved and that your replacement is on the way. Your patience truly means a lot to us, and we appreciate your continued support. We look forward to serving you again and hope you love your replacement item when it arrives!
Don't bother, impossible returns
This was my first (and last) purchase through their website to Germany.
In the past, the dresses were also on Amazon, which made the ordering process very smooth.
However this time I had to order them directly from the website and the return has been an absolute nightmare.
Beware that the sizing is inconsistent and varies between different forms of fabric. That's why one of the dresses fits perfectly and the other one is way too small (even though it is the same size).
I've been trying to get ahold of Popilush to start my return process but have been unsuccesfull until now. They don't respond to email or IG messages.
Safe yourself the worry, if you're ordering from overseas. A happy life without Popilush dresses is possible
19 January 2026
Unprompted review
Reply from Popilush
We’re truly sorry to hear about your experience and completely understand how frustrating this has been, especially with an international order. We sincerely apologize for the difficulty you’ve had reaching our customer service team and for the inconvenience caused by sizing differences between fabrics and styles. This is not the experience we want for our customers.
International returns can be more complex, but we should have communicated more clearly and responded more promptly. Please contact our customer service with your order number, and we will prioritize assisting you with the return process as soon as possible. Your feedback is very important to us and helps us continue to improve both our products and our service.
Excellent Customer Service
I would like to thank Popilush for the smooth exchange process. There was no additional charge, and the item was exchanged directly with ease. I truly appreciate the excellent customer service.
17 January 2026
Unprompted review
Reply from Popilush
Thank you so much for your kind words! We’re delighted to hear that your exchange was smooth and hassle-free. Providing excellent customer service is always our priority, and we truly appreciate your support. If you ever need assistance in the future, we’re always here to help!
Worst online shopping experience.
Worst online shopping experience.
Placed 2 orders on 6/12 and 8/12 2025.
The second order was delivered.
The first was sent to a pick up location even though I paid for home delivery. Since then I have been trying to get this order delivered. Popilush have given email addresses and several phone contacts for me to resolve on my own. They even suggested that I ask a friend to go to the pick up location as I eventually was unable to. I still don't have my order and am truly fed up of the run around. Never ever again.
8 December 2025
Unprompted review
Reply from Popilush
We’re truly sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, especially after you paid for home delivery. You should not have been asked to resolve this on your own, and we sincerely apologize for the inconvenience and miscommunication.
Please reach out to our customer service team for the undelivered order, and we will escalate this internally to work directly with the carrier to resolve it—whether that means arranging delivery or issuing a replacement or refund. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
Very good customer service and love the…
Very good customer service and love the shapewear dresses!
3 January 2026
Unprompted review
Reply from Popilush
Thank you so much for your kind words! We're thrilled to hear that you love the shapewear dresses and had a positive experience with our customer service. We truly appreciate your support, and we’re always here if you need anything in the future.
Exchanges
Popilush has some amazing options, my wife loved the styles but when we bought them, they were a bit too small (she ordered small). However, we were able to exchange them easily and quickly!
30 December 2025
Unprompted review
Reply from Popilush
Thank you so much for sharing your experience! We’re thrilled to hear that your wife loves the styles and that the exchange process was easy and quick. We’re always here to help if you need anything else, and we appreciate your continued support. If you ever need further assistance or have questions, don’t hesitate to reach out!
Sizing is wrong
Sizing is wrong, states free returns but if like me you neglected to read the small print only for the USA not for the UK. Dress was cheap material and 100% not worth the money
29 December 2025
Unprompted review
Reply from Popilush
We’re truly sorry to hear that the sizing didn’t work out for you and that the dress didn’t meet your expectations. We apologize for the confusion regarding our return policy and understand how frustrating this can be. Our free returns policy is currently available only for the USA, but we’re always looking to improve our services for international customers. If you’d like, please reach out to our customer service team, and we can explore other options for resolving this for you. We appreciate your feedback and are committed to improving the quality of both our products and our customer experience.
Warning all customers don’t shop here!
First of all it took like two months for my order to actually get to me. I ordered over £150 worth of stuff so it wasn’t cheap. None of the items I ordered were suitable which would’ve been fine had returning the item not been so difficult first of all they don’t just give you a simple return form to fill out online like a normal clothing line would normally do you have to contact the Customer Service team who you end up going back-and-forth with they offer you everything but a return it’s absolutely disgusting. You spend that amount of money and you can’t get a simple return when the clothing is still completely intact. They finally sent me the online return form and it said that it could not locate my order, so I’ve had to go back to them again. This is absolutely disgusting Customer Service. I’m terrified that when I finally get to the bottom of it and send the items back, it’s probably gonna take forever to even get refund. Terrible company do not trust them with your money take it elsewhere where it can be used with a trusted company. This company just wants to take your money and not give any good Customer Service at all. I’ve never known it to be so hard to get a refund from a company in my life.
UPDATE 11/01/2026 still don’t have my refund even after sending them a screenshot of evidence that it’s been tracked and delivered to them they are still making excuses not to provide it. This is an absolute scam of a company. I’ve never heard of a company not providing you with a refund before so now I not only don’t have any goods, but I also don’t have my money back. Do not buy from this company, please I warn you. protect your money or use it with a trusted company that you know that you can safely return your items back to with no issues.
24 December 2025
Unprompted review
Reply from Popilush
We sincerely apologize for the frustration you've experienced with your order and the return process. We understand how important it is to receive your items in a timely manner and to have an easy return experience. We are truly sorry that our service did not meet your expectations, and we’re reviewing our procedures to make sure issues like this are addressed more efficiently in the future.
Please reach out to us directly and we can prioritize resolving your return and refund. We genuinely appreciate your feedback and will work hard to improve our customer service going forward.
No "hassle-free" returns
I recently ordered two items from Popilush. One was a white mesh dress with tiny rhinestones that fit true to size, was comfortable and very pretty, earning lots of compliments. The other was a pleather jumpsuit that fit OK but was not especially flattering to my short-waisted frame. I attempted to initiate a return and received several "exchange" options instead. I again contacted their support team about a return and, to be fair, they did reply quickly but the reply landed in my Trash folder so I didn't see it right away and it directed me to a "self service portal" to complete the return. No link to the portal was provided and can't find it on their website, so I'm currently dead in the water. As much as I love that dress, not sure I would risk ordering from them again.
Addendum: as you can see from the response below, Popilush did reach out to me and ultimately facilitated my return. It did cost a $9 shipping and restocking fee but I didn’t that was completely unreasonable since there was nothing wrong with the item, it just didn’t suit me and that’s the gamble with online shopping
14 December 2025
Unprompted review
Reply from Popilush
Thank you for taking the time to share your experience, and we’re so glad to hear that you love the white mesh dress and received so many compliments! However, we are truly sorry for the confusion and frustration you've experienced with the return process. We understand how important it is to have a smooth return experience, and we apologize for the issues with the email landing in your Trash folder and the missing link to the self-service portal.
Please check your email and respond to us. We will assist you to return.
Love their customer service
Love their customer service. Not only was is quick but very easy to “exchange” as I didn’t even have to send back the item I was exchanging. Thank you!
12 December 2025
Unprompted review
Reply from Popilush
Thank you so much for your kind words! We're so glad to hear that you had a great experience with our customer service and that the exchange process was smooth for you. It's always our goal to make things as easy and hassle-free as possible. We appreciate your feedback and look forward to serving you again soon!
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