Plus Holiday Reviews 174

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, patient, and helpful, making the booking process smooth and easy. Many people highlight the excellent service, noting the quick response times and the staff's ability to find suitable holiday deals and plan everything perfectly. However, some customers experienced significant issues with their bookings, including incorrect dates and unfulfilled transfers, leading to ruined trips and a feeling of being unsupported. A few people also reported difficulties with communication after booking, stating that their emails went unanswered and they had to resolve problems themselves.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

Holidays

Customers had positive experiences with holidays, often praising the helpfulness and efficiency of agents,... See more

Booking process

People report positive experiences with the booking process. Many customers found the booking experience to... See more

Service

Consumers find service to be positive. Many reviewers praise the helpfulness and efficiency of the staff,... See more

Response time

Clients share positive opinions on response time. Many customers praise the prompt and quick replies to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to Mike initially to get some information about the advertised holiday that we were interested in. He was very professional, patient and understanding and there wasn’t any pressure put on me... See more

Company replied

Rated 5 out of 5 stars

I was a bit apprehensive arranging a trip online with a firm I saw an advert for on Facebook, but Ronald dealt with all queries (there were a few) quickly, professionally and efficiently, catering... See more

Rated 5 out of 5 stars

On the 15th of November I contacted plus holidays and spoke with a guy called Gary about booking my short stay in Poland.From start to finish it was a breeze with Gary,he listened to everything I need... See more

Company replied

Rated 5 out of 5 stars

Mike was patient while I dithered . Clear and professional in all our dealings. I changed my mind numerous times . He was so helpful . Got me a great deal . I felt heard and confident dealing with hi... See more


Company details

  1. Travel Aggregator

Written by the company

Our team at Plus Holiday has a over 45 years’s experience in providing the best holidays across the world for less. We specialise in a quick, easy and personalised phone booking service, meaning your dream escape is just a call away. Thanks to our proven track record as a fully bonded a tour operator which sells to customers direct. We do our own contracting contract directly with our hotels, ground handlers and various airline partners, so there's no middleman so we offer the best price to our customers. We arrange high-end holidays or low-cost holidays for all budgets to any worldwide destinations. Be it a city break, tropical beach holiday, escorted trips, all inclusive holiday, worldwide cruises or family getaway, our competitive prices and various holiday types keep customers coming back. We have an extensive range of worldwide holidays to Caribbean, Middle East, Indian Ocean, Far East including USA is unrivalled. If you are looking for a personal touch for your honeymoon or wedding, we have the experience to arrange your bespoke holiday arrangements that match your personalise expectations and style ensuring your special day goes off without a hitch.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

174 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

City break

Justin made booking a city break easy and stress free. Good communication. Looking forward to a wonderful time away

18 May 2025
Unprompted review
Rated 5 out of 5 stars

My first solo adventure

Booked my first solo adventure for later this year so I was feeling quite anxious. Chatted with Mike at plusholiday and he answered all my queries and concerns. He was very helpful and even got me breakfast included. I'm now very excited and hope this will be my first of many solo adventures. Would recommend plusholiday and would use them again for future adventures.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Justin you were the best

YES,Justin you were the best. Thank you for your professional competence and organizing a wonderful adventure in THAILAND for two weeks in December last year.
Great service
Will keep in touch definitely.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

The sales consultant Kate Roy @ Plus Holidays…

The sales consultant Kate Roy was extremely helpful and was very considerate of my disability. She explained everything on the phone and quickly followed the conversation up with a detailed email. I cannot praise Plus Holidays enough. 10 out of 10 😁👍

21 April 2025
Unprompted review
Rated 5 out of 5 stars

I recently booked a 6-night holiday…

I recently booked a 6-night holiday from London Heathrow (LHR) to Goa through Plus Holiday, and I’m extremely happy with the experience! The entire trip was smooth and well-organized.

A big shoutout to Mike, who was my travel agent—he was very helpful, professional, and always available to answer my questions. He made the booking process simple and hassle-free.

The flights were perfectly timed, and the holiday arrangements in Goa were exactly as promised. Great value for money and outstanding customer support!

Highly recommend Plus Holiday and especially Mike for anyone planning a stress-free holiday! Will definitely book again.

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Ronald is Amazing

Cannot express how helpful Ronald is. This is the second City break since have booked with Ronald. He is thorough and so so patient. I ask so many questions but he is so accommodating. Plus Holidays, Ronald is an asset to your team. A big 10/10! 🤩

7 April 2025
Unprompted review
Rated 3 out of 5 stars

Terrible customer service…

We booked a 3 city break with flights & trains between Prague, Vienna & Budapest. All travel arrangements were good. However we specifically requested twin rooms in all hotels & prior to our trip, one hotel was changed as apparently the original hadn’t got twin rooms. On arrival at all 3, there was no request from plus holidays for a twin . The first hotel accommodated us whilst the others didn’t. We called Kate twice to try to sort it before we arrived at the next hotel. She wasn’t particularly helpful or friendly but assured us that she would call ahead & sort & get back to us. We heard nothing & phoned again to be promised a call back once she had spoken to the 3rd hotel, again no response & the 3rd hotel again only provided us with a double. Kate’s customer service was very very poor & we wouldn’t recommend anyone dealing with her which is a shame as it was good value for money.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Very informative

Very informative

17 March 2025
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Thank you, Norman Watkin, for your kind review! 😊 We're thrilled to hear that you found our service informative. Kate is always happy to assist with holiday package bookings and ensure a smooth experience. We look forward to helping you plan your next trip! ✈️🌍
Best regards,
Plus Holiday

Rated 4 out of 5 stars

Reservation

I would like to share my experience with a booking for Romania which was very fast and Ronald served me and he was very nice and patient with me now I am eagerly waiting for the tickets and to be able to go on my trip

4 March 2025
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Thank you, Maria Nikitopoulou, for sharing your wonderful experience! 😊 We're thrilled to hear that Ronald provided you with fast and patient service for your Romania booking. Your excitement for your trip makes us just as happy, and we can’t wait for you to receive your tickets and enjoy your journey! ✈️🌍

Best Regards,
Plus Holiday

Rated 5 out of 5 stars

Excellent customer service and a very professional chat with Mike

Excellent customer service and

28 February 2025
Unprompted review
Plus Holiday logo

Reply from Plus Holiday

Thank you, Darren Smith, for your kind words! 😊 We're delighted to hear that you had an excellent experience and a professional chat with Mike. Providing top-notch service is our priority, and we truly appreciate your feedback! Looking forward to assisting you again. ✈️🌍

Best Regards,
Plus Holiday

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