Absolutely horrible support. It is non-existent, and if the platform worked well, it would have been fine, but the platform has so many issues, so many times where you need to get in touch with suppor... See more
Company replied
Location
Switch locationRavnsborg Tværgade 5C, 2200 København, København N, DK
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See what reviewers are saying
I had a fraud case that was both stressful and time-sensitive — and Jozef handled it insanely well. From the start, he was sharp, responsive, and clearly knew exactly what he was doing. He not only re... See more
Company replied
Jozef and Preethi have been extremely helpful in a fraud case. Insane speed in responses and really gave us the feeling that our case is taken care of. 10/10 customer support - have rarely experienced... See more
We're really happy with Pleo—it’s made managing our expenses so much easier! A big thanks to our Account Manager, Nikol Notlev, who’s always quick to respond and helps us get the most out of the new f... See more
Company replied
Company details
- Software Company
- Accounting Software Company
- Business to Business Service
- Financial Institution
- Payment Service
- Software Vendor
Written by the company
Intelligente firmakort til din virksomhed. Pleo hjælper dig med at spare tid og penge på udgifter, abonnementer, tilbagebetalinger og meget mere.
Contact info
Ravnsborg Tværgade 5C, 2200, København, København N, Denmark
2.8
Average
175 reviews
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I recently had the pleaExceptional Support and Seamless Experience with Pleo! ⭐⭐⭐⭐⭐sure of using…
I recently had the pleasure of using Pleo, and the experience has been phenomenal! Not only is the platform intuitive and perfectly designed for managing expenses with ease, but the support I received made the entire process even better.
Special shoutout to Jozef Brodala, the Senior Customer Support Specialist, who went above and beyond to ensure my chargeback case was resolved quickly and thoroughly. Jozef’s professionalism and knowledge made a huge difference. If you’re looking for a seamless expense management solution backed by a team that genuinely cares, Pleo is the way to go!
10 August 2024
Unprompted review
Reply from Pleo - Danmark
Hello Aleksandar,
We are immensely grateful for your fantastic review. It's heartwarming to hear about your exceptional experience with Pleo, and we're delighted that our platform has met your expense management needs seamlessly.
A big thank you for acknowledging Jozef Brodala's dedication and expertise. We are proud to have him on our team, and we're glad he could assist you with your chargeback case promptly.
Clients like you make our job a pleasure. We're always here to support you and look forward to continuing to serve you.
Warm regards,
Team Pleo
Really a great and easy to use app
Really a great and easy to use app
Sometimes you first realize how great a product is, when you need help - which in my case was the time, where I got scammed.
Jozef from Pleo Support stepped in, and help me getting my money back - and during the process, he made sure that was well informed.
Great job, Jozef :-)
22 October 2024
Unprompted review
Reply from Pleo - Danmark
Hello Bo,
Thank you for taking the time to share your positive feedback with us! We're pleased to hear that you find the Pleo app great and user-friendly. It’s also wonderful to know that Jozef provided you with the support you needed during a challenging time. We always strive to be there for our customers, especially in times of need.
Best regards,
Team Pleo
Quick response
Customer support specialist Jozef Brodala respond quickly and constantly providing an update related to the status of our fraud report. All information he has been providing was clear and precise. Now our case is closed and we got the refund.
16 October 2024
Unprompted review
Reply from Pleo - Danmark
Hello Rez,
We greatly appreciate your feedback about our customer support. It's rewarding to hear that Jozef provided you with quick and clear updates throughout the resolution of your fraud report. We're pleased to learn that your case was closed to your satisfaction and that you received your refund.
Your experience with Pleo is important to us, and we're here to support you whenever you need it.
Have a great day. Best regards, Team Pleo.
Team committed to exceptional service.
Fast and reliable customer service.
9 October 2024
Unprompted review
Reply from Pleo - Danmark
Dear Anna,
Thank you for your positive feedback on our customer service. We are delighted to know that you experienced our team's commitment to providing fast and reliable support. Your satisfaction is our top priority.
Warm wishes,
Team Pleo
Jozef made an excellent service…
Jozef made an excellent service regarding a fraud experience we had with stolen card-data.
we got the money back and had great service
29 September 2024
Unprompted review
Reply from Pleo - Danmark
Hello Kristian,
We're so pleased to hear about your positive experience with Jozef and that the issue with the stolen card-data was resolved to your satisfaction. Ensuring that your funds are secure and assisting you promptly is a priority for us at Pleo. Thank you for acknowledging our service with your kind words.
Wishing you continued peace of mind with your transactions.
Best regards,
Team Pleo
Quick and helpful support
Customer support was friendly and very helpful in a matter that led us to believe it was fraud with one of our credit cards.
The process initiated was comprehensible and transparent at all times.
23 September 2024
Unprompted review
Reply from Pleo - Danmark
Dear Sportograf Accounting Team,
Thank you for taking the time to leave us a 5-star review. We're very pleased to hear that you found our customer support to be friendly and helpful, especially during a situation as concerning as a potential fraud. It’s great to know that the process was clear and understandable for you. We always strive to maintain transparency and support you in every possible way.
If you require any further assistance, please do not hesitate to reach out to us.
Warm regards,
Team Pleo
great product and good service
19 September 2024
Unprompted review
Reply from Pleo - Danmark
Hello Thomas,
Thank you so much for your kind review. We're delighted to hear that you're enjoying both Pleo's product and service. Your satisfaction is our top priority and we're glad we could meet your expectations.
Warm wishes,
Team Pleo
Detecting and reversing fraud detection…
Detecting and reversing fraud detection was a breeze with Pleo. We've been using them for 2+ years now and have no complains. The support team is also pretty responsive!
17 September 2024
Unprompted review
Reply from Pleo - Danmark
Hello Siddharth,
We truly appreciate you taking the time to share your positive experience with Pleo over the last 2+ years. It's fantastic to hear that our fraud detection system has been effective for you, and that our support team has been able to assist you promptly. We aim to continue providing you with great service and we are here for any future needs you may have.
Warmest regards,
Team Pleo
Best Customer service
Pleo customer team is so efficient and helpful. They were so fast to solve our problem. We got the fraud transactions and got the refunds less than 2 weeks. Thank you again!
26 August 2024
Unprompted review
Reply from Pleo - Danmark
Hello Vivino,
We are so glad to hear that your issue was resolved efficiently and that you're satisfied with our customer service team. It's our top priority to ensure your transactions are secure and any issues are dealt with swiftly. We appreciate you taking the time to leave a review.
Have a wonderful day. Best regards, Team Pleo.
great account manager
11 September 2024
Unprompted review
Reply from Pleo - Danmark
Hello Sander,
Thank you for taking the time to leave us a 5-star review. We're delighted to hear that you've had a great experience with your account manager! We always strive to provide top-notch service, and it's wonderful to know that it's making a difference.
If there's anything more we can do for you, please let us know.
Best regards,
Team Pleo
Fast respond and help from James
11 September 2024
Unprompted review
Reply from Pleo - Danmark
Hello Malene,
Thank you for taking the time to share your experience. We're delighted to hear that James was able to assist you swiftly. Your satisfaction is our top priority, and it's wonderful to know we're on the right track.
Warm wishes,
Team Pleo
We are very happy with the support from…
We are very happy with the support from Nikol Rej Notlev and Sofia Poulsen, but the general support from the support team on everyday issues is not always working. There are issues, which we have highlighted several times, but they have not yet been resolved.
10 July 2024
Unprompted review
Reply from Pleo - Danmark
Dear Julia,
Thank you for taking the time to share your feedback with us. We're glad to hear that you've been happy with the support received from Nikol Rej Notlev and Sofia Poulsen. Your appreciation means a lot to them and to our entire team.
We sincerely apologize for any inconvenience you've experienced with our general support team regarding unresolved issues. Your concerns are important to us, and we are committed to ensuring that they are addressed properly. Rest assured, your feedback is being taken seriously, and we will look into the matters you've brought to our attention.
Thank you again for your patience and for bringing these matters to light. Our aim is always to provide the best possible service, and your input helps us to continually improve.
Warm regards,
Team Pleo
We're really happy with Pleo—it’s made…
We're really happy with Pleo—it’s made managing our expenses so much easier! A big thanks to our Account Manager, Nikol Notlev, who’s always quick to respond and helps us get the most out of the new features. She also checks in with us regularly, which is super helpful. Her support has been fantastic!
26 August 2024
Unprompted review
Reply from Pleo - Danmark
Hello Nasim,
Thank you for taking the time to leave us such a positive review! We're delighted to hear that Pleo has simplified managing your expenses and that you're happy with the support provided by Nikol Notlev. We're lucky to have her on our team, and we'll be sure to pass on your compliments. If there's anything more we can do for you, just let us know.
Warm wishes,
Team Pleo
great service and helpful with card…
great service and helpful with card fraud and I got all my money back. Otherwise I use pleo every day and I am really happy with the concept
13 August 2024
Unprompted review
Reply from Pleo - Danmark
Hello Adrian,
We're really pleased to hear that you're enjoying using Pleo and that our service, especially in dealing with card fraud, met your expectations. Ensuring you feel secure while using Pleo is our top priority, and knowing you got all your money back gives us immense satisfaction. It's great to know that Pleo is a part of your daily routine and that you are happy with our concept. Your support means a lot to us.
Thank you for sharing your thoughts, and please continue to reach out if you need any assistance.
Best regards,
Team Pleo
Saves us a lot of time.
21 August 2024
Unprompted review
Reply from Pleo - Danmark
Hello Daniel,
It's wonderful to hear that Pleo has been a time-saver for you! We truly appreciate your five-star review and are glad to support you and your business.
Best regards,
Team Pleo
The assistance provided by Jozef was…
The assistance provided by Jozef was fast and very helpful! He helped me with wrong transaction, which was very important for our company! Thank you, Pleo team!
9 August 2024
Unprompted review
Reply from Pleo - Danmark
Hello Zhivko Vodenicharov,
We're delighted to hear that Jozef provided quick and helpful support with the wrong transaction you encountered. It's great to know that this assistance was significant for your company. Your appreciation means a lot to us, and we'll be sure to pass on your thanks to the whole Pleo team.
Best regards,
Team Pleo
Great Onboarding from Anna
Great Onboarding from Anna, and Pleo seems really to be the cool and smart solution we looked for.
31 July 2024
Unprompted review
Reply from Pleo - Danmark
Dear Axel,
Thank you for your excellent review! We're delighted to hear that Anna provided a great onboarding experience and that Pleo meets your expectations as a cool and smart solution. Your satisfaction is our top priority.
Best regards,
Team Pleo
Great customer service
Great customer service! Thanks to Jozef especially!
26 June 2024
Unprompted review
Reply from Pleo - Danmark
Dear Jens Wundenberg,
We appreciate you taking the time to leave us such a positive review. It’s fantastic to hear that our customer service, particularly Jozef, met your expectations. We’ll be sure to pass along your kind words.
Best regards,
Team Pleo
Always good and fast support
Always good and fast support. A special thanks to Jozef, for helping us with some fraud on your card - we really appreciate that, so thanks again.
19 June 2024
Unprompted review
Reply from Pleo - Danmark
Hello Christina,
We're truly grateful for your kind words and happy to hear that our support, especially Jozef's assistance, met your expectations during a stressful situation. Your appreciation means a lot to us, and we'll definitely pass your thanks on to Jozef. If there's anything more we can do for you, please let us know.
Best regards,
Team Pleo
Technological good but none to very little service
The solution provided is functional and meets our needs, but the very bad service from the sales person, the pricing structure and potential discounts are highly problematic. As long-time customers, we were notified that all prices would be increasing.
Initially, we were offered a 25% discount under the new pricing model if we accepted a new long term contract. However, when I didn't accept the offer immediately, the discount was reduced to 10%, seemingly at the whim of the salesperson.
We were also required to pay for a minimum number of users far exceeding our actual staff count due to the inclusion of part-time and seasonal workers. This was despite our willingness to pay for these users as long as they were using the solution.
While the technological aspect of the solution is quite good, with only minor flaws and shortcomings, we are now considering alternatives. The recent treatment by the sales team has left us feeling that PLEO no longer values us as a customer.
11 September 2023
Unprompted review
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