Pleo Reviews 

Complaining about goods that were not delivered, but were paid for, drags on forever.
To make the customer give up, PLEO drags on forever.

Now we are up to 26 emails..... For an amount of 43.92 Euro... Ridiculous!!

Card works great but support is generally really bad. You have to wait for a very long time to talk/chat with support. Today their is fraud on my account and I have waited over an our to talk to support. I just keep recieving the message "Thank you for your patience. The team will be with you soon!".

Multiple hackers online posing as pleo and they dont seem to do anything about preventing that. I blocked my card as safety precaution but now there is no way to unblock it now even for if we are an admin.
No phone lines so customer service is terrible and the people on the chat (after ai slop bot) cant do anything either so basically useless

Tiago was so helpful and professional. He helped me identify multiple expenses which took probably 20 min in total, he was patient and very friendly the whole time. So thankful, appreciate it!

I had my wallet stolen from van, and was used unauthorised I then reported it to Jozef at Pleo, and he quickly responded and resolved the issue.

Great service and really quick to act

Would recommend

Tim was friendly, helpful, professional and thorough. He resolved an issue that my organisation could not, and then supported the organisation to solve the backend issue. Thanks Tim!

Amazing team always so helpful but especially Jose - always so helpful and goes out his way to help me no matter! Credit to the company!

The team is incredibly efficient, professional, and always a pleasure to deal with. They consistently make the whole experience smooth and completely stress-free, which is a real credit to the company and the way they look after their customers. A big shout-out to Tiago, who is always exceptionally helpful and goes above and beyond. Fantastic service from a great team!

We recently had an issue with our company card being compromised, which was obviously a concern and needed dealing with quickly.

Jozef and Akanksha were both excellent throughout. They handled everything professionally, explained clearly what was happening and made the whole process of securing the account and dealing with the fraudulent activity straightforward and stress-free.

Their communication was great, they were reassuring without overcomplicating things, and we felt the issue was taken seriously from the start.

Really impressed with the service we received and a big thank you to both Jozef and Akanksha for getting everything sorted so efficiently. Excellent customer service.

I started using Pleo around 5 or 6 years ago and recommended it to a couple of businesses I have worked for in that time. I found it convenient and reliable.

Recently the company has taken a rather sad turn. It started when they offered my company a cashback deal with a promise that it was only for 12 months and would be reviewed every 3 months. At the end of the 12 months I decided I did not want to renew the contract but Pleo pointed to some small print at the bottom of the contract saying the contract auto-renewed if not cancelled 3 months before the expiry date (contrary to what the Global Head of Sales had told me at the time of signing the agreement). I had very heavily stressed to the Global Head of Sales that our business was undergoing a period of change and I did not want any long term commitments as I could not guarantee our needs would not change in the future, but this was ignored.

Things got worse last week when Pleo suddenly put one of our accounts on hold leaving us unable to purchase marketing and software we require to operate. This has caused financial and operational damage to our business. We cannot withdraw the significant amount of money held in the account. Pleo will not explain why the account is on hold, how we remedy the situation, or when we can even expect a response. The account manager has gone silent and will not respond to emails.

They have also taken to snooping around in our transactions and demanding copies of invoices as if they were our auditors. Pleo lacks the professional boundaries and conduct you would expect from a financial services company.

Pleo simply doesn't care about it's customers, will not react urgently to urgent and damaging situations, and will not take responsibility for its actions. No one senior is available when a senior person is required.

In their response, Pleo claim they need to obtain invoices for compliance reasons but this is untrue.

Josef did a great job handling ticket #306049. I really appreciate his support and the way he worked through the issue efficiently. Great work, Josef!”

Great and fast Fraud support!

I had an unauthorized withdrawing and fraud support took immediately action. Even reminded me to provide missing informations.

Jozef and Don helped me out in a very professionel way.

I got a refund and no more worries.

Thanks for all your help.

Horrendous UI, no api for automation.

2 things that i typically need are:
- monthly report for bookkeeping
- statement of funds

Both require navigation through illogical menu structures.

There is no api endpoint to automate the bookkeeping.

Very kind and highly professionel and fast assistance, so very satisified:-)

Jozef you are a star, thanks so much

Thank you Jose for the assistance. Response was always fast and help provided was very effective!

Very fast reply and support.