Pishock Reviews 68

once the first set up was completed everything works really well i have no problems the set up was confusing as i didn't know what i was doing but there is lots of beans that could help and make things so easy to set up

Easy to set up. Lot of people in the “Pishock” community and the website is very clear and easy to work around with. 10/10

Upside.
The shockers are good and deliver the expected results, they gave my partner lots of fun. Good quality product

Downside
Comes with no documentation, just QR codes to a rather useless website with no support. They seem to have spent more time on fancy packaging and creating their own terrible user interface with too many of the wrong controls. After much messing about I have only succeeded in setting up three shocker all of which respond as one. Frankly useless. No way, that I have found, to remove, delete or reset an shocker and to start again.

I would not recommend unless you want to spend days trying to find answers to very basic questions only to be diverted to non-existent support via apps like discord. A nightmare

Do not buy the pishock! (Unless you want mcdonalds toy quality)

Poor quality product, they charge a lot of money for something that is tacky and cheap. Doesn't work for myself and some other people, instructions are appalling, customer service non existent and have ignored my request for a return.

The custom strap is too thick to actually attach the shocker to even when you state that it is for the shocker to be attached to. The leather is poor, hub poorly put together and honestly be much better off for those interested in shock collars to just get a half decent e collar designed for dogs.

You can get the same quality as the pishock for £20 or a good and high quality E collar for between £80 and £200 that will be built properly, have precise level control and reliable.

UPDATE!

They said there was more support and options for me to try so I kept in contact and went through their advice..still the device was dead so nothing worked still..they offered a replacement which is the last thing I want, I don't want the hassle again and I don't want to be dealing with pishock in the future. I have kept the charge back open with my bank, they did request I cancel it but that would be very silly since they appear to have no intention of refunding for the defective product.

I did email them to let them know the charge back will remain open since I have had no confirmation of a refund and they're choosing to ignore me.

As for Pishocks reply, very contradicting on the strap..if it fits then should not need to use force and/or lube for it to go through..that's ridiculous. Also you're saying that someone requesting a refund because you sold a defective item is unreasonable..that's a scam by the way. Yes there will be happy customers but that does not dismiss those that you are scamming. If you as a business can't afford to refund for faulty products like every other business then maybe you shouldn't be selling products. All businesses will make mistakes from time to time and majority of them will resolve the issue..not ignore and hope it goes away.

From the packaging to the service, I couldnt be more impressed with Pishock! Ive had amazing fun with the device so far and I see myself even getting another

Bought a PiShock but changed my mind halfway through. Sent two Emails to support asking to cancel my order which were ignored.

They sent the package regardless and when I received it I thought I might as well try it out. Didn't like it as anticipated and went to the discord support this time to return it.

To my surprise they let me know that once opened you can't return the product. At no point was there a warning that you couldn't return it after opening it.

After some back and forth in the discord support I was able to return everything apart from the used shocker.

Haven't had such a bad experience with a company before and will make sure to only buy within the EU in the future.

My recent interaction with PiShock's support team, especially Saerich and Lethos, really blew me away, even though I had a bit of a tricky return situation. My initial reason for wanting to send the device back was just some unexpected stuff happening at home, but honestly, the clear communication and dedication from the PiShock team turned what could've been a total headache into a surprisingly good customer service experience.

So, I first tried to return a PiShock device I'd just bought and unboxed, making sure I was within that 14-day EU return window. The support team was incredibly open and detailed when they explained their return policy. They broke down why a return wasn't really a go for a used and unboxed device, pointing out things like hygiene, how they can't make a used device "new" again. They even cleared up the EU consumer protection rules, explaining that since they're a Canadian company, different rules apply, even with their distribution center in Northern Ireland helping out with import duties for us EU folks.

But even when a straight-up return wasn't an option. They immediately said it was totally fine to resell the device and even mentioned their "transfer feature" for that exact purpose. Plus, they hinted at bringing back a moderated reselling channel on their Discord, which is pretty cool for the community.

In the end, my home situation actually changed, and I figured out a way to keep the device. So the whole return thing became a non-issue, but it didn't change how much I appreciated PiShock's support. Seriously, in a world where companies often just hit you with a "take it or leave it" kind of response. Their openness and how much they dive into customer worries are a huge plus. If you're thinking about getting a PiShock, you can totally trust that their support team is all about clear, understanding, and thorough communication.