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Paypacket Ltd Reviews 2,050

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TrustScore 5 out of 5

4.8

Payroll Service
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Review summary

Created with AI, based on recent reviews

Looking at 320 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, noting their efficiency and supportive attitude. The service provided is frequently described as excellent, with many highlighting prompt responses to queries and issues. People appreciate the quick resolution of their concerns and the clear explanations offered, making complex processes easier to understand. However, some customers also noted issues with payments, mentioning delays or inaccuracies in their pay. A few other people also felt that communication could be improved, citing instances where emails went unanswered or required follow-up calls.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting its efficiency, trustworthiness, and... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the prompt and quick responses... See more

Customer service

Consumers consistently report positive experiences with customer service. Reviewers frequently highlight the... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers praise the smooth and on-time... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paypacket Ltd, Always answer the call without any call waiting. Every staff is willing to resolve the matters for contacting. If need any specific staff, we will get connected Stright. Abigail... See more

Rated 5 out of 5 stars

Credit where credit's due... i have 2 different funders that i use for my son's support package. I usually inform paypacket of what funds are to be taken from which account. For some reason, i forgot... See more

Rated 5 out of 5 stars

Been using paypacket for 6 months now with no issues. Easy to set up. My representative Abigail has been fantastic. Any queries I've had she contacts me straight away with help. Would highly recomm... See more

Rated 5 out of 5 stars

Good afternoon Abigail, I'm writing to you about my situation as an employee of Estefano López. I haven't been paid for two months, and it's almost been three. It's inconceivable that they can't adjus... See more

Company details

  1. Payroll Service
  2. Financial Consultant
  3. Payment Service

Written by the company

PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

An outstanding team memeber

I have found Kimberley Statham at paypacket extremely prompt and helpful with responding to any issues and documentation i have requested.
All emails i have sent have been responded to by return.
It's a pleasure to know such a helpful member of staff is on hand to give me any assistance needed.
Thank you very much Kimberley.

12 November 2025
Unprompted review
Rated 1 out of 5 stars

payment problems not resolved

Unfortunately payment problems aren’t resolved quickly and I feel like mo one is taking responsibility for the issues with payments.

13 November 2025
Unprompted review
Paypacket Ltd logo

Reply from Paypacket Ltd

We have been trying to get in touch with you, and our staff have left voice messages. If you haven't received these, please contact me by email (cas@paypacket.co.uk). As we can only see your first name on this review, we cannot be sure we have traced the correct client, but we believe this is about the issues with EML/PFS, your prepaid card provider, which has had technical issues with their cards, and the problems are outside of our control. Our staff have been trying to contact EML/PFS to resolve this for you but if you get in touch, they will be able to update you.

Rated 4 out of 5 stars

I would recommend their services

I have been using Paypacket for a few years now. There are occasional glitches in their administration around accuracy so I do have to keep an eye on things. However, they are extremely responsive and easy to get hold of. Any errors are corrected quickly. So I am generally satisfied that they provide a good service and the staff are hard working, polite and helpful.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Super helpful

Keri was amazing in sorting out an error I’d made and making sure I had the figures I needed to pay employees the following day with no criticism of my failure.

30 October 2025
Unprompted review

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