It has been marwellous (!!!) with two execeptions. It was difficult to find out how to comme from the starting point to enterin/buing the service. And after having experienced the impressiv dealing... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Like Panda, but a little snafu with renewal. I purchased 1 month ahead of time a 3 yr. panda dome advanced and downloaded etc. no problem. I thought when my old subscription was done this new one w... See more
Company replied
I have used your product again and again and I have always felt secure while surfing the net or during my bank transactions. The only complaint I have to make is that it is not at all easy to talk to... See more
Company replied
once passwords sorted by help team setting up account easy.it takes a while to learn theapp features but generally very good
Company replied
Company details
Written by the company
Panda Security is one of the world's leaders in IT security products. It provides powerful antivirus solutions to protect Windows, Android and Mac devices. Panda Security's technology is especially designed to, among other things, protect customers' Internet activities (online shopping and gaming, parental controls, online banking, etc.), as well as securing Wi-Fi networks against third-party attacks.
SIMPLEXITY!
Written by the company
- Panda Security makes complex things simple
- Browse, buy or play safely with the best technology Panda Security.
Contact info
2600 LAKE LUCIEN DR., SUITE 115, FL 32751, Maitland, United States
- 800 603 4922 x 7015
- support@us.pandasecurity.com
- www.pandasecurity.com
4.0
Great
23K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been using your antivirus and…
I have been using your antivirus and other security applications Panda Dome for many years, as they provide me with adequate antivirus protection and regular maintenance of my PC. The program is easy to use and affordable. I recommend it to users.
12 April 2026
Unprompted review
Reply from Panda Security
Thank you! 🐼 Panda Security
no vpn in dome premium at windows 8. No support ,no premium services
Before a few days i run the new update for panda dome premium.when i restart my pc all the options for panda vpn wich included in premium version
has gone,even the opions in menu.(the vpn in my android works normal with the same panda account )I have already reinstal the panda dome premium but
nothing changed .Now there is no any opion for vpn in my pc. My sysytem is windows 8.1 64 bit. when i phoned to pandas partner in my country,
they told me that they have no access in premium accounts .They said that i bought it in web in an other country shop and they have not the responsibility
for my problem.But they gave me an email to communicate only in english language.So i sent there my problem.I also fill a form with the problem(3 times untill today)after i conect in web to my panda account.No response.
There is no way to phone in an other country phone service because my pc have not phone apps and english is not my mother language.
So i used panda products more than 6 years.
I overlooked the vpn problems(disconnection,blocking from some pages,fake countries connection)until today .I paid for vpn and premium services and i didnt get them.
So I leave this companie product with bitter taste and move on with another more trustfull companie.Bye panda.
(last try .I tried to install the pandas free vpn separately, but before it activates, it is associated with my panda dome premium with no vpn account.So no solution the same results)
.
In 27 th of April panda support sent me an other version (it look like the older version with some features missing) to install that seems working ,but they say that -The latest version of Panda Dome cannot run on older Microsoft systems such as Windows Vista, Windows 7, or Windows 8.1.-.
So if you have older windows version avoid panda.
7 April 2026
Unprompted review
Reply from Panda Security
Hello,
Thank you for your feedback and for your loyalty over the past 6 years. We’re truly sorry to hear about your experience.
We understand how frustrating this situation must be, especially regarding the missing VPN features on your Windows device and the difficulties contacting support. This is not the experience we aim to provide.
Regarding your case, please note that some features, such as VPN, may have limitations depending on the operating system version. However, we would like to review your situation in detail to clarify what may have happened and help you find a solution.
To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including your **account email, license number, and contact details**, so our team can investigate your case and assist you properly.
Thank you again for your feedback. We hope to have the opportunity to resolve this for you.
Kind regards,
Panda Security Team
Although the program is good
Although the program is good, for the older person a lot of the time you speak a different language, who knows you may get a lot more customers if you did this. We older people flit around until we find something we understand. I still have not got my phone onboard.
9 April 2026
Unprompted review
Reply from Panda Security
Hello,
Thank you very much for your feedback, we really appreciate you sharing your experience with us.
We’re glad to hear you find the program good, and we’re sorry if some parts feel unclear or difficult to understand. We completely agree that software should be simple and easy to use for everyone, and your comments are very important in helping us improve.
Regarding your phone, we’d be happy to help you get it set up correctly. If you still need assistance, please don’t hesitate to contact our Support team, and they will guide you step by step.
Kind regards,
Panda Security Team
Been with Panda only for 12 months
Been with Panda only for 12 months. Have no complaints.
8 April 2026
Unprompted review
Reply from Panda Security
Thank you! 🐼 Panda Security
Easy
Easy, simple. Thanks por the advice before the date of expiration and for your offer.
26 March 2026
Unprompted review
Reply from Panda Security
¡Many thanks! 🐼 Panda Security
The best antivirus
The best antivirus. Very easy to use, simple menu, just how I like it. You are the best 💖👍
7 April 2026
Unprompted review
Reply from Panda Security
Thank you! 🐼 Panda Security
The product is OK
The product is OK. But the support, when someting troubles, is not that good.
16 March 2026
Unprompted review
Reply from Panda Security
Hello,
Thank you for your feedback.
We’re glad you find the product satisfactory, and we’re sorry that your experience with our Support team did not meet your expectations. We will share your comments internally to keep improving.
Kind regards,
Panda Security Team
Panda is a great antivirus
Panda is a great antivirus, and the ease of payment without the requirement to authorize automatic renewal were the reasons that motivated me to switch providers.
31 March 2026
Unprompted review
Reply from Panda Security
Thank you! 🐼 Panda Security
The security software is reliable but management console is lousy and VPN often slow
The security software is good and very reliable, I trust it for years.
However, the management console is lousy, difficult to understand and confusing. If I have a product I cannot find out what all is included e.g. in a Dome Premium package. Changing the name was also not helpful.
The VPN is OK but often extremely slow when you want to use a specific geo location.
31 March 2026
Unprompted review
Reply from Panda Security
Hello,
Thank you for your feedback and for trusting Panda over the years.
We’re glad to hear that you find our security software reliable. At the same time, we’re sorry to learn that the management console has been confusing and that the VPN performance has not met your expectations.
Your comments regarding usability, product clarity, and VPN speed are very valuable to us, and we will share them with our teams as we continuously work to improve the user experience.
Thank you again for taking the time to share your thoughts.
Kind regards,
Panda Security Team
The new VPN PANDA did NOT work
The new VPN PANDA did NOT work . Everything was blocked! No possibility to go on internet, no mails anymore. I want my money back !!! I had to go to a specialist in technology to undo the download…. Who is going to pay for that cost?
27 March 2026
Unprompted review
Reply from Panda Security
Hello,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how frustrating this situation must have been, especially if the VPN affected your connectivity and required external assistance. This is not the experience we aim to provide.
We would like to review your case in detail and assist you further. To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including your account email, license number, and contact details, so our team can investigate and help you with your request.
Kind regards,
Panda Security Team
Does what it says on the tin
Does what it says on the tin, without any nagging popups and ads and the right price for us so upgraded from the free version happily!
30 March 2026
Unprompted review
Reply from Panda Security
Thank you! 🐼 Panda Security
ForThe recycle bin never empties. example
For example: The recycle bin never empties. I called to get it fixed and it was never resolved.
16 December 2025
Unprompted review
Reply from Panda Security
Hello,
Thank you for your feedback, and we’re sorry to hear about this issue.
We understand how frustrating it must be that the recycle bin problem was not resolved after contacting support. We would like to review your case and help you find a solution.
To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including your account email and license number, so our team can investigate and assist you further.
Kind regards,
Panda Security Team
I purchased panda dome with three…
I purchased panda dome with three licenses. I have only been able to install one. Their solution of calling that 365 Support is absolutely horrible.
18 March 2026
Unprompted review
Reply from Panda Security
Hello,
Thank you for your feedback, and we’re sorry to hear about your experience.
We would like to review your case in detail and assist you further. To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including your customer ID, account email, and contact phone number, so our team can investigate and help you as soon as possible.
Kind regards,
Panda Security Team
I never ever have had an issue with…
I never ever have had an issue with performance. Panda does everything I need it to do for me with all the confidence I need!
1 March 2026
Unprompted review
Reply from Panda Security
Thank you 🐼 Panda Security
unable to activate my account and no…
unable to activate my account and no help from you
21 March 2026
Unprompted review
Reply from Panda Security
Hello,
Thank you for your feedback, and we’re sorry to hear about your experience.
We would like to review your case in detail and assist you further. To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including your customer ID, account email, and contact phone number, so our team can investigate and help you as soon as possible.
Kind regards,
Panda Security Team
Great antivirusprogram
Great antivirusprogram. Very easy to use and brows through all the settings and you dont get spam mail from PANDA.
4 March 2026
Unprompted review
Reply from Panda Security
Thank you 🐼 Panda Security
Disappointing service to a new customer.
More than once I have asked for clarification for how I know that all 3 of my devices are actively covered and not just one that is displayed.. No reply!
12 March 2026
Unprompted review
Reply from Panda Security
Hello,
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how important it is to have full visibility over the protection of your devices. We would like to review your case and clarify the status of your licenses.
To do so, we will request verification of your review through Trustpilot. Please reply to the verification email including the email address associated with your account and your license number, so our team can check your devices and assist you accordingly.
Kind regards,
Panda Security Team
Reply from Panda Security
Thank you 🐼 Panda Security
Easy use and competitive price
Easy use. Complete and effective. Competitive price.
11 March 2026
Unprompted review
Reply from Panda Security
Thank you! 🐼 Panda Security
Good value for money
Good value for money! I think it's worth it to be a loyal client. No problem at all with spammers or hackers.
10 March 2026
Unprompted review
Reply from Panda Security
Thank you 🐼 Panda Security
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.