Pacific Packaging Australia Reviews 

2,026
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 243 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is smooth, and packages consistently arrive remarkably fast in good condition. Shoppers are additionally very pleased with the reliable quality of the products and the consistently helpful assistance provided by staff. However, some people mentioned that they experienced frustrating delivery delays and occasionally never received their items at all. A few reviewers also noted recurring problems with missing parts or receiving damaged goods upon opening their packages. Other buyers experienced occasional issues with orders being sent to the wrong address or lacking proper preparation.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery_service, consistently reporting fast and prompt shipping... See more

Product

Clients share positive opinions on product, highlighting excellent quality and items matching descriptions.... See more

Order

Users describe positive interactions with order, highlighting smooth and straightforward online purchases.... See more

Service

Customers report widespread satisfaction and positive experiences with service. Consumers frequently praise... See more

Quality

Reviewers mention positive feedback about quality, consistently describing the products as strong, well-made,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i ordered via internet and paid and goods arrived and were dropped at one of the delivery points i suggested in the comments section of the order. very pleased with this company as many other companie... See more

Company replied

Rated 5 out of 5 stars

I placed my order on Monday night and the package was delivered early Wednesday morning. To me, that is pretty good service. I received several emails updating me on the delivery stages. Many thank... See more

Company replied

Rated 5 out of 5 stars

Easy website to use and kept informed of status of shipment while being able to track it. The product arrived in the estimated time frame. Overall, a positive experience.

Company replied

Rated 5 out of 5 stars

Hi,placed an order for garden bags as my local supplier has closed down. the order came within a few days. it was a seemless process. i did call to say thankyou but tey where closed. i will be re ord... See more

Company replied



Company details

  1. #4 of 5 best companies in Packaging Supply Store
  2. #10 of 23 best companies in Business to Business Service
  3. #2 of 3 best companies in Packaging Company
  4. #1 of 1 best companies in Plastic Bag Supplier
  5. #1 of 1 best companies in Polythene and Plastic Sheeting Supplier

About Pacific Packaging Australia

Written by the company

Pacific Packaging Australia

ISO 9001:2015 Certified • Trusted by Australian Businesses Since 2014 • 5-Star Rated on Trustpilot • Australia-Wide Delivery

Pacific Packaging Australia supplies reliable, industrial-grade packaging solutions trusted by businesses across construction, agriculture, landscaping, logistics, manufacturing and waste management. Since launching in 2014 as Brisbane Bag Company, we’ve built a reputation for quality products, fast delivery and customer service businesses can rely on.

From bulk bags and woven sacks to pallet wrap, strapping and shipping supplies, we help Australian businesses reduce downtime, protect products and keep operations moving efficiently.

Why Businesses Choose Pacific Packaging Australia

  • Industrial-grade packaging solutions built for demanding Australian conditions
  • ISO 9001:2015 certified quality management systems
  • Fast dispatch and Australia-wide delivery from multiple warehouse locations
  • Bulk pricing and wholesale supply options available
  • Trusted by thousands of Australian businesses nationwide
  • 5-star rated customer service backed by a price beat guarantee

Our Packaging Solutions

  • Bulk Bags (FIBC Bags): Heavy-duty bulk handling solutions designed for transporting and storing sand, gravel, fertiliser, waste, feed and other bulk materials safely.
  • Woven Polypropylene Bags: Durable woven sacks ideal for firewood, grain, animal feed, produce, aggregates and industrial packaging applications.
  • Garden Waste Bags & Skip Bags: Strong, reusable solutions for landscaping, renovations, green waste and site clean-up projects.
  • Strapping, Tapes & Pallet Wrap: Reliable pallet securing and freight protection products to help reduce damage during transport and storage.

Fast Australia-Wide Delivery

With warehouses located in Melbourne, Brisbane, Sydney, Perth and Townsville, we provide fast, efficient delivery across Australia. Our online store offers secure checkout, live stock availability, transparent pricing and convenient bulk ordering options.

Committed to Quality & Sustainability

We partner with trusted ISO-certified manufacturers who prioritise consistent quality, responsible manufacturing and recyclable packaging materials wherever possible. Our focus on reducing waste and supporting sustainable supply chain practices helps businesses make more responsible packaging choices.

Whether you’re purchasing a single pallet of packaging supplies or sourcing large-scale wholesale solutions, our experienced team is here to help you find the right products at competitive prices.

Shop With Confidence

Discover why thousands of Australian businesses trust Pacific Packaging Australia for dependable packaging solutions. Visit www.pacificpackaging.com.au

Your Trusted Partner in Packaging Solutions

Written by the company

Delivering Quality, Service, and Reliability – Every Time
At Pacific Packaging Australia, we pride ourselves on providing ISO-certified, high-quality products backed by exceptional customer service. From woven polypropylene bags to bulk packaging solutions, we’re committed to delivering reliability, value, and peace of mind to every customer, nationwide.

Price Beat & Satisfaction Guarantee

We don’t just promise quality — we back it up.

We don’t just promise quality — we back it up.
At Pacific Packaging Australia, we’re committed to providing exceptional value and service. That’s why we offer a Price Beat Guarantee — if you find a lower advertised price on an identical product, we’ll beat it. Additionally, our Satisfaction Guarantee ensures that if you encounter any issues with your order, our team will work diligently to resolve them, ensuring your complete satisfaction with your purchase. Our customers trust us for: • ISO 9001 certified quality standards • Fast nationwide shipping • Friendly, responsive support • Hassle-free replacements or credits when things go wrong Shop with confidence — we’ve got your packaging needs covered.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,026)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Great product. Both poly twine strengths were great and perfect for use in my industry.
Highly recommend.
Delivery in two-three days.
Well done guys.
Great work.
David
Newcastle Insulation Pty Ltd

27 July 2026
Rated 5 out of 5 stars

Great service goods delivered in four…

Great service goods delivered in four days. Never let you down. Will be back. Thanks

31 July 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Thanks Tony! We really appreciate your continued support and are glad to hear your order arrived promptly. It’s always a pleasure looking after you, and we look forward to helping you again next time.

— Pacific Packaging Australia

Rated 5 out of 5 stars

Easy to use online ordering and…

Easy to use online ordering and sufficiently timely delivery service.

30 July 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Thank you for your feedback! We’re pleased to hear you found our online ordering process easy to use and that your delivery arrived in a timely manner. We appreciate your support and look forward to assisting you again.

— Pacific Packaging Australia

Rated 5 out of 5 stars

Fast delivery

Fast delivery, fantastic product.

30 July 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Thanks Chris! We’re glad you’re happy with the product and the fast delivery. We really appreciate your support and look forward to helping you again.

— Pacific Packaging Australia

Rated 5 out of 5 stars

Great product and very fast shipping

Great product
Very fast shipping

20 July 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Thanks Todd! We appreciate your feedback and are pleased to hear you’re happy with the product and our fast shipping. Thanks for choosing Pacific Packaging Australia — we look forward to assisting you again.

— Pacific Packaging Australia

Rated 5 out of 5 stars

Always quick and easy to order

Always quick and easy to order. Quick delivery and great product.

17 July 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Thanks Amanda! We’re glad to hear ordering with us is always quick and easy, and that you’re happy with the delivery speed and product quality. We appreciate your continued support and look forward to helping you again.

— Pacific Packaging Australia

Rated 5 out of 5 stars

Exactly what I wanted and excellent…

Exactly what I wanted and excellent communication with quick delivery

13 July 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi David,

Thank you for your wonderful review! We're so pleased to hear that you received exactly what you were looking for and that our communication and fast delivery made for a great experience. We really appreciate your support and look forward to helping you again with your packaging needs.

Kind regards,
The Pacific Packaging Australia Team

Rated 5 out of 5 stars
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Frank,

Thank you for taking the time to leave us a 5-star review!

We're glad to hear your order arrived on time and in one piece. We know how important reliable delivery is, so it's great to know everything reached you as expected.

We appreciate your support and look forward to serving you again in the future.

Kind regards,
The Pacific Packaging Team

Rated 5 out of 5 stars

Fast and efficient

Very happy with the experience from order placement to delivery.

17 July 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Thank you for your review, Michael!
We're delighted to hear you had a positive experience from order placement right through to delivery. Providing a fast, efficient, and hassle-free service is exactly what we strive for, so it's wonderful to know we met your expectations.
Thank you for choosing Pacific Packaging Australia. We truly appreciate your support and look forward to serving you again in the future.

Rated 4 out of 5 stars

Supply of goods well done.

Supply of goods well done.
Cost increase was a little dissapointment.

21 July 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Mick,

Thank you for taking the time to leave us a review.

We're pleased to hear you were happy with the supply of your goods and appreciate your honest feedback regarding the price increase. We understand that rising costs can be frustrating, and we always work hard to keep our pricing as competitive as possible while maintaining the quality of our products and service.

We truly value your business and look forward to supporting you again in the future.

Kind regards,
The Pacific Packaging Team

Rated 5 out of 5 stars

Hassle free

21 July 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Terry,

Thank you for your 4-star review!

We're delighted to hear your experience was hassle free. Our team works hard to make ordering and delivery as smooth and straightforward as possible, so it's great to know we achieved that for you.

We appreciate your support and look forward to helping you again soon.

Kind regards,
The Pacific Packaging Team

Rated 5 out of 5 stars

Strong bags

Strong bags, fast easy delivery

14 July 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Katherina,

Thank you for your review!

We're glad to hear you were happy with the strength of our bags and that your order arrived quickly and without hassle. We really appreciate you taking the time to share your experience.

Thank you for choosing Pacific Packaging, and we look forward to serving you again in the future.

Kind regards,
The Pacific Packaging Team

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery

20 July 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi David,

Thank you for taking the time to leave us a review!

We're delighted to hear your order arrived so quickly. Our team works hard to dispatch orders promptly, so it's great to know our fast delivery made a positive impression.

We appreciate your support and look forward to serving you again soon.

Kind regards,
The Pacific Packaging Team

Rated 5 out of 5 stars

Quick service

Quick service , good product .

20 July 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Dale,

Thank you for your review!

We're pleased to hear you were happy with both the quality of the product and the quick service you received. Providing reliable products backed by fast, efficient service is what we strive for every day.

We really appreciate your support and look forward to helping you again on your next order.

Kind regards,
The Pacific Packaging Team

Rated 5 out of 5 stars
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Jody,

Thank you for taking the time to leave us a review!

We're delighted to hear you were happy with our prompt shipping. We know how important fast delivery is, and our team works hard to get every order dispatched as quickly as possible.

We appreciate your support and look forward to serving you again soon.

Kind regards,
The Pacific Packaging Team

Rated 5 out of 5 stars

The whole process of ordering was quick…

The whole process of ordering was quick and easy.

17 July 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Stephen,

Thank you for your review!

We're pleased to hear you found the whole ordering process quick and easy. We work hard to make it as simple and efficient as possible, so it's great to know that was your experience.

We really appreciate your support and look forward to helping you again with your next order.

Kind regards,
The Pacific Packaging Team

Rated 5 out of 5 stars

Got exactly what I wanted and very…

Got exactly what I wanted and very quickly. Thankyou so much.

6 July 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Tina,

Thank you so much for your wonderful review!

We're delighted to hear you received exactly what you were looking for and that it arrived so quickly. Providing quality products with fast, reliable service is what we strive for every day.

We really appreciate your support and look forward to serving you again in the future.

Kind regards,
The Pacific Packaging Team

Rated 5 out of 5 stars

Product suit of what we order them for…

Product suit of what we order them for and very fast delivery, thank you

13 July 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Thank you for your review, Tina!

We're delighted to hear the products are well suited to your requirements and that your order arrived so quickly. Providing the right packaging solutions backed by fast, reliable delivery is exactly what we strive for, so it's great to know we've met your expectations.

Thank you for choosing Pacific Packaging Australia. We truly appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Product was as described and delivery…

Product was as described and delivery was prompt. Good communication throughout.

13 July 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Thank you for your review!

We're delighted to hear the product arrived exactly as described, your delivery was prompt, and that you were kept well informed throughout the process. Clear communication and reliable service are just as important to us as providing quality products, so it's wonderful to know we delivered a positive experience.

Thank you for choosing Pacific Packaging Australia. We truly appreciate your support and look forward to serving you again in the future.

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