OYO Rooms Reviews 

2,282
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 811 reviews, most reviewers were somewhat happy with their experience overall. Consumers often appreciate that the booking process is generally smooth, quick, and straightforward when planning their trips. Many visitors also share that staff members can be very friendly, welcoming, and helpful upon arrival at properties. Some reviewers were not happy with customer service interactions and reported experiencing long frustrating delays regarding financial refunds. People frequently mention unexpected extra monetary charges at properties along with communication difficulties when attempting to resolve problems. Others also note that getting in touch with support teams can sometimes feel challenging during complicated situations.

What people talk about most

Booking process

Consumers find booking process to be ambiguous, noting that confirmation emails can be delayed and... See more

Customer service

Customers consistently report severe disappointment and frustration regarding the customer service provided.... See more

Refund

People report negative experiences with refund, highlighting long delays and broken promises. Reviewers... See more

Staff

Reviewers highlight ambiguous aspects of staff, presenting heavily split opinions on their professionalism... See more

Service

Users describe ambiguous interactions with service, reflecting heavily polarized opinions about their... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I like the competitive pricing. Though hospitality point is quiet disappointing. I have faced this issue several times, having booked a hotel. Check - in denied, further have been transferred some whe... See more

Company replied

Rated 3 out of 5 stars

bathroom is not cleaned found everywhere hair shower not working more hair found on the bed aswell no towels and soap been provided

Company replied

Rated 3 out of 5 stars

the hydrabad room was very worst. have a sudden visit. ts like lodge and no cleanness at all. , nagpur was awasome. appreciated. again the rewa hotel is also a lodge, and they are cheating with cu... See more

Company replied

Rated 3 out of 5 stars

This Hotel Room Minimum Clean, TV Not Working, Washroom No Clean, I Don't Satisfy This Hotel

Company replied


Company details

  1. Hotel
  2. Budget Hotel
  3. Guest House

Written by the company

OYO is a global hospitality company offering hotels, vacation homes, and serviced accommodations across multiple countries. Through technology and a strong partner network, OYO aims to provide quality, affordable, and convenient stays for millions of travelers worldwide.


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

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3.0

All reviews

(2,282)

926 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good staff

Good staff
And very helpful

18 September 2026
OYO Rooms logo

Reply from OYO Rooms

Hi, thank you for the appreciation. We will always ensure that we keep delighting you with our services.~AA

Rated 5 out of 5 stars

It was a good experience

It was a good experience. Quite peaceful stay, no unnecessary interruption.

18 September 2026
OYO Rooms logo

Reply from OYO Rooms

Hi, thank you for the appreciation. We will always ensure that we keep delighting you with our services.~AA

Rated 5 out of 5 stars

Great experience

Great experience

18 September 2026
OYO Rooms logo

Reply from OYO Rooms

Hi, thank you for the appreciation. We will always ensure that we keep delighting you with our services.~AA

Rated 5 out of 5 stars

Nice

Nice good room

18 September 2026
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Reply from OYO Rooms

Hi Sai, thank you for taking the time to share your feedback with us. Your satisfaction means a great deal to us, and we’re always striving to enhance your experience. ~SP

Rated 5 out of 5 stars

Couple friendly smooth checking and…

Couple friendly smooth checking and check out.. Good staff highly recommend pls visit this property..

18 September 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Sumit, thank you for taking the time to share your feedback with us. Your satisfaction means a great deal to us, and we’re always striving to enhance your experience. ~SP

Rated 5 out of 5 stars

Clean room very good staff check in…

Clean room very good staff check in and out easy-to-use compartable very good location for food and travel

18 September 2026
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Reply from OYO Rooms

Hi Ananda, thank you for taking the time to share your feedback with us. Your satisfaction means a great deal to us, and we’re always striving to enhance your experience. ~SP

Rated 5 out of 5 stars

Good hotel in santacruz

18 September 2026
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Reply from OYO Rooms

Hi, thank you for taking the time to share your feedback with us. Your satisfaction means a great deal to us, and we’re always striving to enhance your experience. ~SP

Rated 3 out of 5 stars

No OYO kit used to be provided

No OYO kit used to be provided, tooth brush, food served 1st time was having good and correct amount but later they reduced the portion. No breakfast and no Wi-Fi

17 September 2026
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Reply from OYO Rooms

Hi Priyaranjan, as we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in the future with us.~UC

Rated 5 out of 5 stars

Very good room

18 September 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Chinmay, thank you for taking the time to share your feedback with us. Your satisfaction means a great deal to us, and we’re always striving to enhance your experience. ~SP

Rated 5 out of 5 stars

excellent service

excellent service

17 September 2026
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Reply from OYO Rooms

Hi Nawaj, thank you for taking the time to share your feedback with us. Your satisfaction means a great deal to us, and we’re always striving to enhance your experience. ~SP

Rated 1 out of 5 stars

Oyo in Dundee revolting.

I stayed at OYO hotel in Dundee. It was appalling. Room filthy, woodlice and flies in the room. Pubic hair in bath, lights barely worked. Kettle didn't work. Headboard vile. Breakfast basic and cooked food inedible. Service apathetic. I could continue but life is too short.

16 September 2026
Unprompted review
OYO Rooms logo

Reply from OYO Rooms

Hi Clair, we would like to assure you that this is not the level of service we strive to provide, and we will definitely look into this matter. Please share your booking details so we can investigate further and rectify the issue appropriately. ~SP

Rated 1 out of 5 stars

No proper bedsheets and room not clean

No proper bedsheets and room not clean

9 September 2026
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Reply from OYO Rooms

Hi Suman, as we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in the future with us.~UC

Rated 4 out of 5 stars

Room was neat and clean

Room was neat and clean. Washroom was also clean. However the tap of the washbasin was not working properly but the staff attended the issue immediately.

Overall experience was good.

17 September 2026
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Reply from OYO Rooms

Hi Pratik, thank you for sharing your detailed feedback! We’re delighted to know that you found the room and washroom neat and clean. We also appreciate you highlighting the issue with the washbasin tap and are glad our staff attended to it promptly. Your feedback is valuable to us, and we look forward to providing you with an even better experience on your next stay! ~UC

Rated 1 out of 5 stars

Room alloted was 105

Room alloted was 105. Toilet flush doesn't work. W C seat cover was not there. Wash basin spout not fixed.
In room no chair,no shelf, no coat, cloth hook, the room was dusty and walls are sooo dirty.

5 September 2026
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Reply from OYO Rooms

Hi Shrinivas, as we have checked, our team has connected with you for your assistance and addressed your issue. We assure you that you will not experience such instances again in the future with us.~UC

Rated 3 out of 5 stars

Clealiness is OK but coordination is…

Clealiness is OK but coordination is messed between staff.

9 September 2026
OYO Rooms logo

Reply from OYO Rooms

Hi, thank you for sharing your feedback with us. We’re pleased to know that you found the cleanliness of the property satisfactory. However, we sincerely regret the inconvenience caused due to a lack of coordination among our staff. We understand how important seamless communication and prompt assistance are to a comfortable stay. Your feedback has been noted and will be shared with the concerned team to help improve coordination and ensure a smoother experience for our guests going forward. We truly appreciate you bringing this to our attention and hope to provide you with a much better experience on your next visit.~UC

Rated 5 out of 5 stars

Must Visit

Hotel is awsome to stay...good staff, reasonable price, Rooms are Awsome.

14 September 2026
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Reply from OYO Rooms

Hi Vishnu, we're delighted to hear that you're happy with our services! We look forward to welcoming you again and making your future stays even more enjoyable. Keep choosing us for your stays, and get ready for more exceptional experiences!~UC

Rated 5 out of 5 stars

Good Communication and behavior

Good Communication and behavior

17 September 2026
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Reply from OYO Rooms

Hi, thank you for sharing your feedback! We’re delighted to know that you appreciated the good communication and courteous behavior of our team. Your kind words truly mean a lot to us, and we look forward to welcoming you again for another pleasant stay! ~UC

Rated 5 out of 5 stars

Overall

Overall, the stay was decent and satisfactory. The room was clean and reasonably comfortable, and the location was convenient. The staff was helpful, although there is some scope for improvement in service and overall maintenance. Overall, it was an good experience and value for money.

17 September 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Prince, thank you for sharing your detailed feedback! We’re pleased to know that you found the room clean and comfortable, the location convenient, and our staff helpful. We also appreciate you highlighting the areas where there is room for improvement, particularly regarding service and overall maintenance. Your feedback is valuable and will be shared with the concerned team for review and necessary improvements. We’re glad to know you found your stay satisfactory and value for money, and we look forward to welcoming you again for an even better experience! ~UC

Rated 5 out of 5 stars

Extremely presius stay

10 September 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Subh, we truly appreciate your rating and are glad our service met your expectations. We remain dedicated to delivering impeccable experiences and look forward to welcoming you again, ensuring the best rates and exclusive benefits for your stay.~UC

Rated 5 out of 5 stars

Great Place to stay

10 September 2026
OYO Rooms logo

Reply from OYO Rooms

Hi Aniket, we truly appreciate your rating and are glad our service met your expectations. We remain dedicated to delivering impeccable experiences and look forward to welcoming you again, ensuring the best rates and exclusive benefits for your stay.~UC

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