Demande de remboursement suite à une erreur. Il a fallu un peu insister sur mes droits, mais les personnes du support restent agréablement polies et courtoises ! Refund request following an error.... See more
Location
Switch location2 rue kellermann, 59100 Roubaix, Haut-de-France, FR
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See what reviewers are saying
I had a server for 2 years at OVH but i slowly stopped using it and I contact them to see if I could just stop now as I don't need it anymore. I was okay to pay the remaining subscription feed I js... See more
Never seen so much time just for one ticket. We use composer to install our website. They block some leggit IPs, so we can't install our website. Still no answer. 2 weeks already. Just to unlock one... See more
Company replied
There was a long delay in the delivery of my server, but after a chat with support I got my server a few hours later instead of weeks later.
Company details
About OVHcloud - France
Written by the company
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Contact info
2 rue kellermann, 59100, Roubaix, Haut-de-France, France
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Customer satisfaction comes first.
Number: CS10902124
We moved forward with a solution-oriented approach, I thank the team, best regards.
Thanks; Max F. Justine D. Joanna B.
27 March 2025
Unprompted review
Reply from OVHcloud - France
Hello Ferhat !
Thank you for taking the time to share your positive experience with our colleagues!
We're proud to offer a high level of service and support to our customers, and it's great to hear that we met your expectations.
If you have any further questions or concerns, please don't hesitate to reach out to us.
We're always here to help.
Best regards,
Homéfa S.
Very bad hosting services.
Very bad hosting services.
The control panel is horrible, and customer service is even worse
26 March 2025
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for reviewing Trustpilot. We are sorry for the inconvenience.
OVHcloud is constantly improving its Control Panel, services and support, throughout the year.
This is particularly important for reducing application processing time and improving the experience for our customers.
Thank you for your constructive feedback, which allows us to continue to improve on an ongoing basis.
In order to analyze the various difficulties encountered, I invite you to respond to the request for information that I have just sent you.
You can reply by sending me your OVHcloud account ID (xx12345-ovh).
Best wishes,
Your OVHcloud advisor.
^LaiM
OVH made a programming mistake that led…
OVH made a programming mistake that led to my PayPal details being used on another account for years.
When I finally found out and asked for my money back, they said I was the one who had set up my payment method on that account (I had not) and that they would further not remove it from that account for GDPR reasons, despite the paypal account being mine.
While that ticket was still open, they managed to bill me one more time, with the support of PayPal, despite me having cancelled all automated payments towards OVH.
7 January 2025
Unprompted review
Reply from OVHcloud - France
Hello Ludovic,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered with our payment system.
OVHcloud makes every effort to offer the most efficient services with the best possible quality-price ratio. Also, we constantly improving our support on the billing/technical part to assist customers and reduce the processing time of requests.
So that I can do some checks about your request, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
Very prompt support
As a satisfied long term OVH user I can say that the supports are getting better and my last ticket (CS10701237) was handled very promptly. Keep up the good work guys.
30 January 2025
Unprompted review
Reply from OVHcloud - France
Hello,
The entire OVHcloud technical team sincerely thanks you for your message on Trustpilot.
We are truly delighted to hear that you are satisfied with our service. We remain committed to maintaining this level of excellence and continuing to provide you with prompt and efficient responses to all your requests.
Our team is always available to assist you via phone, ticket, live chat, or social media for any questions or concerns you may have.
Thank you for choosing OVHcloud and for your trust over the years.
Best regards,
Dieynaba K.
Il y a mieux !!!
Il était un temps où ils répondaient au téléphone... plus vraiment facile d'obtenir du support. De plus l'interface n'est pas vraiment "user friendly"
25 January 2025
Unprompted review
Reply from OVHcloud - France
Bonjour,
Merci d'avoir partagé votre expérience avec nous sur Trustpilot. Nous sommes désolés d'apprendre que vous avez eu des difficultés avec notre support et notre interface.
Nous prenons votre avis très au sérieux et nous nous engageons à améliorer continuellement notre service pour offrir une expérience utilisateur optimale.
Je vous ai envoyé une demande d'informations afin de pouvoir analyser votre situation. Vous pouvez y répondre en me communiquant l'identifiant de votre compte OVHcloud, qui figure dans l'e-mail que vous avez reçu (par exemple, xx12345-ovh).
Nous comprenons que la facilité d'utilisation sont des facteurs clés dans le choix d'un fournisseur de services.
Nous travaillons continuellement pour améliorer ces aspects de notre service et nous vous remercions de nous avoir donné l'opportunité de le faire.
[EDIT : Je vous remercie pour le partage de ces informations.
Après analyse, je constate effectivement que vous n'avez pas de demande d'assistance sur votre compte OVHcloud. Je vous encourage vivement à contacter notre équipe de support à travers nos différents canaux pour obtenir une réponse à vos questions :
> sur les réseaux sociaux via nos pages de support :
- https://twitter.com/ovh_support_fr
- https://www.facebook.com/ovhcom/?locale=fr_FR
> en créant un ticket :
- Accédez au lien suivant : https://help.ovhcloud.com/login_with_sso.do?glide_sso_id=5e9c81e66886e8901e111f908472f1e2. Assurez-vous d'être connecté à votre compte client, en vous rendant compte de la barre du logo OVHcloud en haut de la page.
- Cliquez sur "Tickets" sous la barre de recherche.
- Sélectionnez "Créer un ticket".
- Remplissez les champs appropriés avec les informations nécessaires.
Je reste disponible pour vous aider.]
Cordialement,
Dieynaba K.
Reply from OVHcloud - France
Hello Ismael!
We're thrilled to hear that our assistance team was able to quickly and efficiently resolve your issue.
At OVHcloud, we're committed to providing the best possible service to our customers, and we're proud to have exceeded your expectations.
Thank you for choosing OVHcloud! Don't hesitate to reach out to us. We're always here to help.
Yours Truly,
Homéfa S.
I love OVH support team
I love OVH support team. They work incredibly fast and with such enthusiasm that it’s a pleasure to interact with them. Whether it’s resolving technical issues, answering questions, or assisting with configurations, they consistently go above and beyond to ensure customer satisfaction.
17 January 2025
Unprompted review
Reply from OVHcloud - France
Hello Alixe,
I am delighted to read your positive review of our OVHcloud support team. We really appreciate your taking the time to share your experience.
At OVHcloud, we are committed to providing exceptional support to all our customers, and it is rewarding to know that our team has managed to exceed your expectations.
We are constantly working to improve our response time and service quality.
We are happy to hear that you have found our support team quick and enthusiastic.
We strive to resolve technical issues and answer questions from our customers, so that we can help them configure their service with a positive attitude and technical expertise.
If you need any help in the future, feel free to contact our support team by phone, ticket, Live chat or social media. We are here to help and ensure your satisfaction.
Thank you again for your positive feedback and for the trust you have placed in OVHcloud.
Best wishes,
Your OVHcloud advisor.
^LaiM
I created a ticket about automatic…
I created a ticket regarding an automatic renewal payment, and they handled my issue very well. The support team is responsive, professional, and efficient. They speak both French and English.
16 January 2025
Unprompted review
Reply from OVHcloud - France
Hello Remy,
Thank you for your positive feedback on OVHcloud customer service!
We are pleased to read that your automatic renewal payment issue has been effectively and professionally resolved by our support team.
We know how important it is to provide fast and efficient support to our customers and your feedback confirms that we are on the right track.
We are proud to see that our team is able to adapt to different situations and speak multiple languages, including English and French, to offer personalized and individualized support to our customers.
Our team is committed to delivering an exceptional customer experience, ensuring maximum responsiveness and availability.
Thank you again for choosing OVHcloud.
Do not hesitate to contact us again if you need help or assistance by phone or ticket, via Livechat or social networks.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I warn against this hosting! it is dangerous!
I warn against this hosting. For someone who is dependent on a hosting it can be fatal!
This hosting is cheaper, but you can repay for it like we did. As I can see by the reviews here (I find that Trustpilot trustworthy) almost all the others have a similar experience as us:
OVH is great for hackers and anyone who wants to harm others. It is enough to write to OVH claiming there’s something wrong with someones website, and OVH, without any verification of whether it’s true or not, will shut down all the services without any prior warning. That's what happened to us.
When we requested proof of the existence of malicious code, an analysis, or any evidence showing how they believe or verified the claim, we received only a clearly generic email response completely unrelated to our query, like “we’re talking about one thing, and they’re replying with something entirely different.”
If you find this hard to believe, here’s a quote from the email telling us they're shutting us down:
*"It has been brought to our attention that you're hosting a phishing webpage on your service ns3192371[.]ip-135-125-189[.]eu.
Regarding the abuse (Phishing) reported to you on your service ns3192371[.]ip-135-125-189[.]eu, we are forced to put your service offline to stop the abuse."*
...they mentioned one url of our web.
There is no malicious code on our website. We’re a reliable online store (20 year history, 1700 reviews on Trustpilot with rating 4,7), and we thoroughly checked the entire site, especially the specific page mentioned. Nothing suspicious was found. OVH provided no specific details and kept repeating the same nonsense, essentially saying: “Someone said there’s something wrong with your website, so we shut it down.”
OVH is essentially a perfect support system for hackers—a method for taking down someone’s website and putting it out of operation. All you need to do is send them some made-up nonsense, and they’ll shut down the target website.
We have pay for the hosting **€3,000**! Imagine that—a cheaper hosting service must be even worse....while anything worse is hard to imagine.
Of course, we’ve switched our hosting elsewhere.
We’ve suffered a big loss because our online store was hosted on this service, and we will sue OVH for the lost revenue and the damages and expenses caused by this.
UPDATE 26the of January:
Our OVH account ID is:bv194584-ovh
We have sent SEVERAL emails to OVH emails and links. We were asking for datails, any informations but we only have received "automated and "formal" answers from OVH. Out ticket ID: Ticket #ABUSE_ZJGTNDKRMV), which we have written into the email subject and we sent it to: ZJGTNDKRMV.6920@abus.... (emails are not allowed to enter here]
We got any answer which answer the basic question where OVH abuse team sees some non-compliant code. Because there is nothing like that as far as we analyzed. We also informed OVH about the damages and losts caused to us. Although we sent several requests, we did not receive any answer except some automatically generated general answers (with no information value).
how suprising is that the only normal non-automated response we received from OVH is here on this review!
We are already solving the case with the help of our lawyer, who accurately calculates the damages and losts.
15 January 2025
Unprompted review
Reply from OVHcloud - France
Hello Katerina!
We are sorry to read such a feedback.
At OVHcloud, safety is in our DNA. We have a dedicated Abuse team that handles all reports and carefully checks each case. The abuse teams cannot stop a website based on a simple report.
Anxious to understand what happened to your services, I have just sent you a request for information.
You can answer by giving me your OVHcloud account ID (xx12345-ovh).
Best regards,
Homéfa S.
Best services and support
I am a loyal customer from 10 years and consider them one of the best companies for hosting servers. Their technical support is excellent, and they consistently provide assistance with any issue I encounter. I’ve never had reason to complain.
Thank you
10 December 2024
Unprompted review
Reply from OVHcloud - France
Hello Fajr,
Thank you for taking the time to share this positive feedback about your experience with our technical support.
We do our utmost to offer efficient services as well as quality support at your entire disposal.
The entire OVHcloud support team remains available if necessary on all our channels, whether by phone or ticket, via livechat or social networks.
Regards,
Maxime.R
Löschung eines Kontos nur über Datenschutzformular möglich - Dauer: 1 Monat!
Technische Leistung und Personal sind sicher sehr gut, aber die Benutzeroberfläche ist kompliziert und was mich umhaut: Um ein nicht mehr benötigtes Kundenkonto zu löschen, muss man per DATENSCHUTZFORMULAR die Löschung des Kontos verlangen und bekommt dann die Standardantwort des Datenschutzbeauftragten, dass das bis zu einem Monat dauern kann!!!
"We hereby acknowledge the receipt of your request for Right of cancellation.
In accordance with applicable regulations, we will endeavor to respond promptly, and in any case within one month of receiving the request. Therefore, it is not necessary to renew your application before this deadline.
For further information we are at your disposal."
Unfassbar.
5 December 2024
Unprompted review
Reply from OVHcloud - France
Hello Gabriele Bryant,
Thank you for taking the time to submit your opinion on Trustpilot, and I sincerely regret this feedback.
OVHcloud is constantly improving its services, support and “manager”, in particular to be easier to use for all our customers, whether they are business or personal.
We are continually improving our billing system to deliver a great user experience and reduce request processing time.
In order to analyze the exchange with our support, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
Best wishes,
Your OVHcloud advisor.
^LaiM
Makes orders available, gives deadline and then cancels without helping customers
I purchased a dedicated server after waiting patiently for its availability, even accepting an initial delivery estimate of 120 seconds. However, after 24 hours without delivery, I contacted support and was told it would take up to a week. While not ideal, I agreed to wait. Yet, days later, my order was abruptly canceled, and I was instructed to place a new one on your website—only to find that the server I needed is no longer available. This lack of coordination and clarity has caused significant disruption to my business operations.
To make matters worse, your support team has been unhelpful and dismissive, failing to understand the critical impact of this decision on my company. My team had already decommissioned our previous server in anticipation of the new one, as per the updated timeline provided by OVH. Now, we are left scrambling to find a similar server, with no success so far. This entire experience has been deeply frustrating and has disrupted our technical operations, effectively ruining my month.
My ID: pg288611-ovh // order:218888651
21 November 2024
Unprompted review
Reply from OVHcloud - France
Hello Guilherme,
Thank you for sharing your review via our TrustPilot Page. We apologize for the inconvenience caused by the cancellation of your orders.
I confirm that an internal error is the cause of the restocking of the KS-A and KS-LE servers between November 19 and 21. Our CEO communicated about this on X (Twitter) and here is the tweet concerned:
https://x.com/olesovhcom/status/1861127782907977985
It's not only the orders placed on the 19th that will be canceled. All orders placed between November 19 and 21 will be canceled due to the internal error because we do not have stock for these Kimsufi server models.
We have many customers who are affected by this error and I reiterate my apologies.
Regards,
Maxime.R
Excellente prise en charge du service Commercial
Merci à Laurent C. du Service Commercial. Très efficace et professionnel !
20 November 2024
Unprompted review
Reply from OVHcloud - France
Bonjour Claire,
Merci d'avoir pris le temps de faire part de ce retour positif à propos de votre expérience avec mon collègue Laurent. Je me permets de lui faire part de votre avis.
Nous faisons le maximum afin de proposer des services performants ainsi qu'un support de qualité à votre entière disposition.
Toute l'équipe support OVHcloud reste disponible si besoin sur l'ensemble de nos canaux, que ce soit par téléphone ou par ticket, via le livechat ou les réseaux sociaux.
Cordialement,
Maxime.R
Terrible payment system and truly disaster
I tried to order product and always been declined say that "Based on an analysis of your order and account data, we believe that these do not provide all the necessary guarantees in terms of transaction security. To process your order, pay for it and execute the contract, OVHcloud invites you to renew your purchase using another payment method."
But I tried multiple payment method including PayPal and 2 credit cards and still get same error
Terrible payment system and truly disaster.
---
order number: 218107612, 218102508, 215347221, 213866144 and etc.
5 November 2024
Unprompted review
Reply from OVHcloud - France
Hello Charlie,
I am truly sorry to read such feedback.
We are continually improving our billing system to deliver a great user experience.
Generally, this type of situation occurs when the payment method information does not match the account information.
Or that the payment method does not correspond to a secure payment method with an authentication code.
In order to analyze the exchanges with our support and the orders concerned, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
Best wishes,
Your OVHcloud advisor.
^LaiM
Reply from OVHcloud - France
Hello Medwell,
I am truly sorry to read your feedback.
At OVHcloud, we are constantly improving our services and customer experience.
In order to check what happened, I invite you to respond to the request for information that I have just sent.
You can answer by giving me your OVHcloud account ID (xx12345-ovh).
Sincerely,
Your OVHcloud advisor.
Jules L.
Support response fast enough, effective
Response was not super fast - but fast enough for a free tier of support! And most importantly, it was to the point and effective when it arrived.
21 October 2024
Unprompted review
Reply from OVHcloud - France
Hello Thierry,
We're delighted to read your positive review of our support expertise. We try to do our best to give fast and efficient solutions tailored to your needs.
Your feedback is important to us and helps us to constantly improve our services and support.
Once again, thank you for your trust and your satisfaction with OVHcloud.
Sincerely, Your OVHcloud consultant
^LamJ
ovh cancled my orderand idnt give my money
i have the worst expiernce with this company they take my money two time
4 October 2024
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/en-ie-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043034
Regards,
Maxime.R
one of the best hosting. can take you to jail or hospital
They have a good services
they answer me in less then one year
Hosting is so faster you can open blank page in one year just with no problems
the vps also faster then my car and never get down
the price is too high thats the only problem
i talk seriously ovh so bad they're server and hosting so bad. the contact page in ovh like a decor give just good view like any decoration but it's unusable.....
i already have vps 2gb of ram show just 1.5gb i don't where is the 0.5gb of ram i can't get 2 visitor in my websites without rebooting server
on the hostingthere's just two websites and i can run my website (internal server, blank page and other page)
if my webssite down should fixed faster am waiting for more then 1hour to fix this problem no help, am gone to declare for refund and i will be happy to share my story with ppl who wan't to bought ovh serviecs, you will lose your time & money if not now, you will lose it later. all start good in the first time
27 September 2024
Unprompted review
Reply from OVHcloud - France
Hello Ayoub,
Thank you for giving us your opinion via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud is constantly improving its support on the billing part but also on the technical part to assist customers.
So that I can carry out checks, I invite you to respond to the request for information that I have just sent you.
You can respond by giving me the ID of your OVHcloud account (xx12345-ovh) or the contact email address.
If necessary, this page could help you find the OVHcloud account ID:
https://help.ovhcloud.com/csm/pl-account-log-in-ovhcloud-control-panel?id=kb_article_view&sysparm_article=KB0043026
Regards,
Maxime.R
i try 1 week to setup my windows server machine always fail on 70%
i buy 1 month ovh to start my server there i try to setup windows server 1 week plus... every time and i try evrything deferend methods i try all methods setup fail on 70% never succes i get tyred and i dont have more time to waste on them when i ask a refund ... OVH say to me we cant refund you because you chance your account to company account me i never do this... they never give my money back i try to dispute on paypal they upload fake report and stop my refund from there also plz guys thing alot before pay them is money stolers... you never get back your money in any way from them... is the worst company i try in my life for host...keep your self away from them... Seller info
- $45,98 USD
HEBERGEMENT OVH INC
855-684-5463
Purchase amount
$45,98 USD
My info (ka398989-ovh
24 August 2024
Unprompted review
Reply from OVHcloud - France
Hello,
Thank you for taking the time to submit your opinion on Trustpilot, and I sincerely regret this feedback.
We are continually improving our billing system to deliver a great user experience.
OVHcloud is constantly improving its services and support, particularly to reduce the time it takes to process requests.
In order to analyze the exchange with our support team and the situation encountered with your "server", I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of "abXXX-ovh".
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Very friendly and competent
29 August 2024
Unprompted review
Reply from OVHcloud - France
Hello Stefan,
Thank you for taking the time to share your feedback on Trustpilot. I am delighted to read about your positive experience with our services.
OVHcloud is constantly working to improve its services and support, with a particular focus on reducing the processing time for requests.
We are also working on improving the handling of your requests, in order to provide an excellent user experience.
The entire OVHcloud support team remains available to assist you if needed, and we wish you a great day.
Sincerely,
Your OVHcloud advisor.
^LaïM
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