Quo Reviews 842

Down again! Don't worry, they only significantly impact your business about once a month.

Quo earned our trust as a small business.

We are a small law firm, and switching phone systems is not something we take lightly. Our main concern was that we would not have enough time to properly test Quo because porting our business number takes time.

Marjorie was extremely helpful, responsive, and understanding. She helped extend our trial so we could actually test the system, train our staff, and make an informed decision instead of feeling rushed into billing.

That level of customer service matters a lot to a small business. Quo showed that they care about earning trust, not just closing a sale. We are looking forward to continuing the setup and seeing how Quo supports our firm.

Quo makes it very easy to get set up! Their service has been terrific!

Okayyyy…the Quo app is GREAT (and so is their support)!!!

After fighting with other texting platforms, missing notifications, and feeling like I was duct taping communication together, this app has been such a breath of fresh air. Now not only do I have a separate business number but it looks and feels like regular text messages which is what I'm used to. I did not want to start over. With Quo, there is easy texting/photos, clean interface, reliable notifications, you can "heart" messages or whatever other emoticon so it's familiar to what people are used to seeing and doing anyways.

During setup, I made a couple of mistakes with registration so I emailed support. They got back to me that day and Marjorie was a dream - patient and thorough and clear then followed up to make sure I was good. Super happy I made the switch and can't speak highly enough about my experience!

Quo has been a godsend for my small business. I tried live receptionist services for my business but the overhead was too high and call answering times and responses weren't always reliable. The Sona AI receptionist does everything right, 24/7, and I couldn't be happier.

If I could give them zero stars I would! Nothing works and terrible customer service.

This app was truly of big help and easy to use. The support team is always available to help and prompt to resolve the issues or queries you may have. Really a great experience, thank you!

They were pretty good as Openphone, and then they got a little bit of private equity capital and did what all the SaaS companies do and watered down their feature sets while adding 500 half-baked features to retain a customer segment they never had. These features hardly work. Their own watered-down AI is ineffective and already outpaced by their competitors. Their customer service is terrible and only responds if you post in the r/quo subreddit. I would not trust running a phone heavy business on it.

Update: Apparently their customer support will respond quickly to a negative Trustpilot review. Shows where their priorities lie. Oh, and I received no such request for "more information." So another lie.

I would highly recommend that everyone stay away from Quo, previously known as OpenPhone.
I was with them for 7 months after starting my new business, only to discover that every person I called was seeing my caller ID flagged as "Scam Likely." I only found out because a customer finally told me. The moment I switched to a different business phone provider, I actually started generating revenue.
There's no way to know exactly how much business I lost because of this, but my estimate is around $30,000.
I don't typically write negative reviews or dwell on the past, but their ads are so relentless and obnoxious that they keep reminding me of the damage this service caused and I felt compelled to say something. I genuinely hope no other small business owner has to go through what I did.

Misleading Subscription: Paid for Personal, Forced into Business. I paid nearly $25 (VAT included) for a personal monthly subscription, not a business account since they also sold personal. They asked for my ID, then three days later deactivated my number unless I provided a U.S. business EIN. I'm not a business and I paid for one of their Personal plans listed on their menu. That was in 2025.

Their excuse? “We no longer offer personal subscriptions.” 3 days after they took my money.
Then why are you still selling them? This feels like a bait-and-switch.

They refused to give my money back and told me to ask for a refund from Apple cause it s better lol. This way I ll create a negative history of refunds on the Apple myself so they won t do it themselves because when a developer starts offering too many refunds for a bad product, Apple removes them from the store.

During those 3 days I used their personal subscription, I was bombarded with emails to leave them an extensive and long positive review on G2 media for a $25 Amazon gift card.

I had an outstanding experience with Quo in porting in a number from another carrier. It came with some problems from the other side. The Quo team put great effort in to remove all obstacles and get my number ported in a very short time. During that process I was updated about the status and steps I need to take. I am very grateful for their wonderful support.
Great company, AMAZING SERVICE. Thank you, Karin

I am beyond frustrated with Quo’s lack of transparency and support. I paid $180
on April 22nd to activate my account. Shortly after, I was charged an additional
$177.43 for a second user without any prior warning or authorization. I
specifically requested a refund for that second charge while explicitly stating to
KEEP my primary account active.
Quo refunded the money but deactivated my entire account anyway. Now, I can
see local ad leads and phone calls coming in from potential clients that I cannot
answer because I am locked out. There is no live representative to speak with,
and after days of waiting for email responses, their only "solution" is that I must
pay another $180 to reactivate what I already paid for.
They refuse to fix their own error or refund my original $180 so I can use it to
restart. They are washing their hands of a mistake that is costing my business
money and lost customers every single hour. Absolute nightmare for any
business owner.

My experience with QUO has been extremely frustrating. The support system appears to rely entirely on AI, making it nearly impossible to speak with a real person when issues arise.

During the registration process, my application was repeatedly rejected for missing information that I had already submitted multiple times (at least five). Despite my efforts, there was no clear guidance or resolution provided.

Additionally, I was charged twice for the annual subscription, and attempts to resolve the billing issue have been unsuccessful. I have not been able to get proper assistance, a refund, or even a cancellation processed.

Overall, the lack of customer support, repeated errors, and billing issues make this service very difficult to work with. I would not recommend it.

I am so happy I found this phone service. Keeping my phone number was easy. This service seems to have all the features I need. I love how I can customize receiving calls. I set it up to ring my cell phone within the Quo app so I know what number of mine is being called and who is calling.

You people are thieves, why would you reject a submission that you charged for then charge me again, that means if I miss something everytime you charge me to resubmit.

Fraud!!!

I don't recommend.

The system has really improved and stream lined our business! Customer service has been great and quick to respond whenever we've had and questions or needed help. Thank you!

Disappointed that I've spent so much time trying to set it up, to eventually find out the verification to activate the numbers does not work with companies based outside of US and Canada. I don't think this was mentioned anywhere in the set up process or on the website. However, support was helpful, they refunded me. Thanks Jason.

I reached out to Quo's customer service to dispute a subscription charge that had come to my account. I had forgotten I was subscribed to Quo and was charged $455 CAD for a two-year renewal.

I told Quo's customer service that the service fee put me in a very difficult financial situation, and they immediately processed a full refund.

I really appreciate their prompt response, care and understanding.

We transferred to QUO, and we loved it immediately. Great app, very easy to use and super user-friendly.

Submitted my A2P 10DLC campaign registration through Quo and have now been rejected 4 times. Each rejection comes back with the exact same generic message: "Messaging details did not meet The Campaign Registry's requirements. Please verify that the provided websites are functioning."
Between submissions I've rewritten the use case description to TCR's exact 8-element spec, added the SMS service provider clause to my privacy policy, moved the consent checkbox into server-rendered HTML on the booking page, hosted a public screenshot of the consent flow, and verified every URL loads cleanly in incognito with the required strings present. Brand registration approved. STIR/SHAKEN approved. Only the campaign keeps failing.
The "websites are functioning" message is meaningless — my websites are functioning. What I need from Quo is the actual TCR rejection code (9105, 9107, 9110, etc.) and the specific URL or element the bot couldn't verify. None of that is exposed in the rejection notice. Each blind resubmission is $15 and 3–5 days lost.
The in-app chat is an AI bot that cycles back to the same documentation links. Email support has not provided a path to a human reviewer who can read the actual TCR feedback and tell me what to fix.
Quo: please surface the specific TCR rejection codes in your Trust center UI instead of the generic message, and provide a clear escalation path for customers who have submitted clean packages multiple times. Update this review when resolved.