OnlineSIM Reviews 132

Reply from OnlineSIM

Jan 20, 2025

Hello. Thank you for your request for a German SIM number. We understand that you are very eager to get one. We offer two ways to obtain a German number:

1. Free: You can try to obtain a free German number here: https://onlinesim.io/#free

Advantages: You can use the number for free without registering on onlinesim.io.

Disadvantages:
-A German number may not be available.
-The number may already be in use on the resource you need.
-High client demand may temporarily block SMS delivery from the sender. You might encounter an error indicating the number is used many times or blocked due to continuous requests within a short period.
-Numbers are added randomly once a week; a German number may be added, but there’s no guarantee.

2. Paid: For a guaranteed German number, you can purchase one through our website.

Advantages:
-The number is used exclusively by you.
-You won’t encounter the issues associated with free numbers. -Numbers are consistently added within 4-7 days.

Disadvantages: Registration and account funding are required.

While we appreciate your enthusiasm, we don’t provide individual German phone numbers through our review response channels. To get your German number, we recommend you use one of these two methods. If you have any questions or need further assistance with either method, please don’t hesitate to contact our support team. You can reach us through:

1) Our website chat (icon in the bottom right corner).
Telegram at https://t.me/zabotaonlinesim
2) We hope you find the perfect German number and that you find our service useful for your needs.

Best regards, The Onlinesim Team

Reply from OnlineSIM

Jan 20, 2025

Hello. We are truly sorry to hear that you had a negative experience with our service and feel that it is not worth your money. We understand your frustration, and we want to assure you that we take your feedback seriously.

We strive to provide a useful and functional service, and we regret to hear that it did not meet your expectations. We also want you to know, that if our service did not satisfy you, that we are ready to reimburse you.

To understand what specifically went wrong and how we can try to improve, we would be grateful if you would share with us any details about your experience. Please, provide us with your account ID and any specifics of your experience, such as the phone number you used.

Please reach out to us through one of the following channels, and request to be transferred to a technical specialist:

1) Our website chat (icon in the bottom right corner)
2) Telegram at https://t.me/zabotaonlinesim
We are committed to improving our service, and we hope that by understanding your experience, we can change your opinion of our service.

Best Regards, The Onlinesim Team

Reply from OnlineSIM

Jan 20, 2025

Hello. We are truly sorry to hear that you experienced issues with our service and believe it to be a scam. We understand your frustration regarding the non-working numbers and the disappearance of your credit, and we want to assure you that we take these matters very seriously.

We are not a scam. Our service is designed to provide functional numbers, and we always strive to ensure that our clients are able to receive SMS to their purchased numbers. Importantly, our system only charges you when an SMS is successfully received on the rented number. If a number is used and no SMS is received, no funds are deducted.

In cases where a number is used and an SMS is successfully received, we do guarantee a refund for that number. If the purchased number ends up being used and you did not receive any SMS, you may simply cancel that number and try another.

To help us investigate your particular situation further and provide a resolution, we kindly ask that you reach out to our support team, so that we can try to understand what exactly happened. Please provide us with your account ID (if possible) and the specific numbers you used.

You can contact us in the following ways:

Through our website chat (icon is located in the bottom right corner), and please request to be transferred to a technical specialist.
Through Telegram at https://t.me/zabotaonlinesim
We value your feedback and will use the information you provide to improve our service and prevent similar issues in the future. We hope to be able to change your opinion of our service once we address your concerns.

Best Regards, The Onlinesim Team

Reply from OnlineSIM

Jan 20, 2025

Hello. We sincerely apologize that you’ve had a negative experience with our service and that you feel it’s a scam. We understand your frustration and appreciate you bringing these issues to our attention.

We would like to address your concerns regarding our stock availability and the registration status of our numbers. Our stock counter is designed to be accurate and reflects our available numbers. However, we acknowledge that technical issues can sometimes cause discrepancies, and we are continuously working to improve this system and its reliability.

Regarding the registration of numbers on other sites, we understand your frustration. While we aim to provide fresh numbers, it is possible some may have been previously used for registration on other platforms.

We want to assure you that we are not scammers, and we are committed to providing a functional service. If you’ve experienced issues with a number, we encourage you to contact our support team, so that we can try to resolve your issue.

Please contact us via chat on our website (icon in the lower right corner), or through Telegram at https://t.me/zabotaonlinesim. We’d like to investigate your specific case and try to offer a resolution.

We value your feedback and will use it to improve our service. We hope we have the chance to change your opinion of us.

Best regards, The Onlinesim Team

Reply from OnlineSIM

Dec 24, 2024

Hello! Thank you for your feedback. We appreciate your comments and understand how important payment proof is for our customers. While invoices are available for certain payment methods, we regret to inform you that we are currently unable to provide them for all transactions. If we were unable to provide an invoice, it was due to the limitations of our current system.

We are continuously working to improve our services and meet the needs of our customers. Your feedback is valuable to us, and we will take it into consideration for future developments.

Best regards, The Onlinesim Team

Reply from OnlineSIM

Dec 24, 2024

Hello! We are truly sorry to hear about your experience, and we appreciate you bringing this to our attention. After reviewing the chat history associated with your ID, we would like to clarify a few points:

1. We are committed to improving our service quality and will pay closer attention to details to prevent any misunderstandings in the future.
2. Please rest assured that we are not scammers. We always issue refunds if an SMS was received and the number was previously used.
3. We acknowledge that the amount refunded was incomplete. Therefore, we will be sending you an additional $1 (the cost of the used number) to the address you provided in the chat. This transfer will be processed within 5 business days.
4. We sincerely apologize for the inconvenience this has caused you.
We hope you will consider using our service again in the future.
5. If you have any further questions or concerns, please don’t hesitate to reach out to us.

Best regards, The Onlinesim Team

Reply from OnlineSIM

Updated Dec 24, 2024

Hello. Thank you for your feedback. We want to clarify that our site does indeed delete user data upon request. However, we do not deny that there may have been an error, and your account might not have been deleted as intended. We are ready to resolve this issue by verifying the information.

Please contact our chat support and ask the operator to connect you with a technical specialist who can assist you. Alternatively, you can reach out to our Quality Control team on Telegram at @zabotaonlinesim.

To help us check the status of your account, please provide your ID or the username (email) you registered with on Onlinesim. We will confirm whether your account has been deleted and respond with the results.

Best regards, The Onlinesim Team

Reply from OnlineSIM

Oct 11, 2024

Good day!
Thanks for your review. We apologize for the inconvenience you have experienced. On the main page of our website, you can find information that numbers from the "Receive SMS" section cannot be extended. We strive to provide transparency in the use of our services, and your comments will help us improve the information for users.

Regarding your experience with our support service, we are sorry that you encountered difficulties and did not receive the help you needed. Please write your account ID so that we can evaluate the dialogue with the operator and take action.

We value your feedback and hope that you will give us another chance to improve your experience with our company.

Reply from OnlineSIM

Oct 11, 2024

Good day! Thank you for your review! We are glad to hear that you enjoyed communicating with our support team. We understand that availability of numbers can be an issue and are constantly working to improve our services.

Please write your account ID or contact the support chat and ask to transfer you to a technical specialist and help solve your problem. Your comments are important to us, and we hope that we can provide you with a better experience in the future.

If you have any additional questions or suggestions, please do not hesitate to contact us!

Reply from OnlineSIM

Oct 11, 2024

Hello! Thank you for your feedback. We apologize for any confusion regarding our SMS pricing. Our homepage lists the price as $0.80 per SMS when purchasing a 100 SMS package. For example, if you purchase a 3 SMS package, the price per SMS is $1, but purchasing a 100 SMS package reduces the price per SMS to $0.80, which provides significant savings in the long run.

If you have any additional questions or need assistance, please feel free to contact our support team!

Thank you for your understanding.

Reply from OnlineSIM

Oct 11, 2024

Hello! Thank you for your review. We appreciate you bringing your experience to our attention regarding our refund policy.

We strive for transparency, and if you could provide more details or your account ID, we would be happy to clarify our policy and address your concerns. Your satisfaction is important to us, and we aim to resolve any issues you may have.

Thank you for your understanding.

Reply from OnlineSIM

Oct 11, 2024

Good day! Thanks for your review. We apologize for the inconvenience you experienced with your payment and the delay in receiving assistance.

Our goal is to provide timely support, and we understand how frustrating it is when things don't go as expected. Sometimes payments may take longer to process, especially outside of business hours.

If you could provide the account id and proof of payment (txid or receipt screenshot), we will prioritize your issue and work on a solution, including the possibility of a refund if that's convenient for you.

Thank you for your understanding, and we appreciate your patience.

Reply from OnlineSIM

Oct 11, 2024

Good day! Thanks for your review. We are sorry to hear about your experience with our service. We take these issues seriously and are committed to ensuring that our numbers are working for our users.

As for your verification issue, we understand how frustrating it can be. The error message you received may be due to certain restrictions from Google, as the error "this number cannot be used for verification" means a problem with the browser cache and static IP address.

Please provide your account ID, it would help us to look deeper into this issue. In addition, we recommend that you contact our support chat with a request to transfer you to a technical specialist for further advice and resolution of the issue.

Reply from OnlineSIM

Oct 11, 2024

Hello! Thanks for your positive review! We appreciate your support!

Best regards,
The Onlinesim Team

Reply from OnlineSIM

Oct 11, 2024

Hello! We sincerely apologize for the difficulties you have experienced using our service. Your feedback is important and I want to look into your concerns.

We take issues like this very seriously and are committed to resolving them. I understand your frustration with numbers not working and the lack of timely responses from our customer service. This is not the standard we strive for.

Please provide your account details or any additional information about the numbers you have attempted to use so that we can investigate this matter further. Our goal is to make things right and restore your trust in our service.

Thank you for bringing this to our attention. We appreciate your patience while we work to resolve the issues you have experienced.

Best regards,
The Onlinesim Team

Reply from OnlineSIM

Oct 11, 2024

Good day! We are truly sorry to hear about your experience with our service. We strive to provide a smooth and reliable process, and it is clear that in your case we fell short.

We understand how frustrating it is to spend time purchasing a number and not receive SMS messages as expected. This is not the experience we want for our customers.

Your feedback on customer support is also concerning. We are currently reviewing our support processes to ensure a more responsive and effective response.

Please provide your account ID. This will help us investigate the issue more thoroughly and find a solution for you. Thank you for bringing this to our attention, and we hope to resolve it for you.

Reply from OnlineSIM

Oct 11, 2024

Good day! We are sorry to hear about your experience. We take issues like yours seriously and would like to understand what happened.

If you could provide specific details about the issues you encountered, as well as your account ID, it would help us resolve them more effectively.

Thank you for your feedback. We are committed to improving our service and hope to resolve this issue for you.

Reply from OnlineSIM

Oct 11, 2024

Good day! We are truly sorry to hear about your experience. We take fraud allegations very seriously and want to address your concerns directly.

Please contact our support team and ask to speak to a technical specialist. You can also contact our quality control team via Telegram at @zabotaonlinesim for further assistance. If you also provide your account ID, it will help us investigate the issue more effectively.

Thank you for bringing this to our attention. We appreciate your feedback and hope to resolve this issue for you.

Best regards,
The Onlinesim Team

Reply from OnlineSIM

Oct 11, 2024

Good day! We apologize for the experience you encountered and appreciate you bringing this to our attention. We take allegations of fraud seriously and strive to maintain transparency in our services.

It appears there was an error in displaying the availability of phone numbers, and we assure you that there was no malicious intent behind this issue. We understand how frustrating this must have been for you.

If you could provide your account ID, we would like to investigate this matter further to ensure it is resolved. Your feedback is invaluable in helping us improve our services.

Thank you for your understanding, and we’re glad to hear your card company is processing your refund.

Best regards, The Onlinesim Team

Reply from OnlineSIM

Oct 11, 2024

Good day! We take your concerns very seriously and appreciate you bringing this to our attention. We are committed to ensuring the security of our customers' information and would like to clarify that we have recently changed our payment gateways to enhance security.

We encourage you to familiarize yourself with our new payment options. If you encounter any issues in the future or have any concerns, please don't hesitate to reach out to our support chat on the website.

Your security is our top priority, and we want to ensure that all transactions are safe and secure. Thank you for alerting us to this issue.

Best regards, The Onlinesim Team