OMTech Reviews 466

I purchased an ~$8,000 CO2 laser that developed a Y-axis electrical fault. What followed was months of dealing with a support team that either cannot or will not properly diagnose their own machines.
Through systematic troubleshooting I was able to determine that the Y motor works when bypassed directly to the stepper driver, and that swapping the known-working X-axis relay to the Y-axis changed nothing. The relay is not the problem. I submitted all of this evidence to OMTech support in full.
Their response was to send me a replacement relay.
I spent over an hour and a half on hold only to be told by the tech that they did not know enough about my case to explain their own recommended solution. The call ended with a promise that someone would follow up by email — the same channel that had already gone nowhere for months.
The hardware is why these machines get recommended. But the moment something goes wrong you will find out that the support operation behind it is not equipped to stand behind what they sell. No logical diagnostic process, no accountability, and no urgency.
If you are a hobbyist who never needs support, maybe you'll be fine. If you are a business owner who depends on uptime, look elsewhere. The savings are not worth what you will lose when the machine goes down and you are left to fight for a resolution alone.

Absolute terrible product it's good when it works bit it got delivered broken and since then I've had nothing but issues and replaced parts I'm close to having my k40 for 9 months and had to get 4 different replacement parts as it keeps breaking i think they sent me a second hand machine

Black laser marking spray doesn't work- that's why it's cheaper than comparables. Customer service unhelpful. Spend your money elsewhere.

Our pronto 60 arrived 3 weeks ago and is yet to be fully operational. The auto focus sensors were bad and the air assist didn’t work correctly. So after 3 weeks of emails and promised call backs, the auto focus is corrected but the air assist is not. The really disappointing part is, if I could get a tech on the phone we could troubleshoot it extremely fast as I have already measured every voltage, cable, and hose on the machine. The irony is the machine looks to be well built and thought through but the tech support is so awful that I am completely annoyed with it.

Purchase on the 4th Feb, item was shipped out that day. Great! Advised if it cant be delivered by the 11th can it be held in the local depot until i could arrange what was needed. Was happy to collect etc. Someone in OMtech decided to mark it as return to sender. Okay no worries.. was delivered back to the OMtech wearhouse on the 14th Feb. Have been chasing this ever since. Excuse after excuse They cant confirm its back at the wearhouse, its CNY they cant do anything, finally someone calls and confirms infact it was delivered back to the wearhouse. Its now the 26th Feb. No reshipment as they are "reviewing notes" or refund! Avoid if possible. They will take $4000 and not give you anything

I emailed the company and was sent 2 quotes from Summer Rose Hensley, I picked one and asked for her number so I could call and place the order. No response for days so I called the company and was told she would call me right back. After waiting hours i called back and was again told she would call. Guess what, no call again. If the sales team is this unresponsive I'm starting to rethink my purchase plans b/c tech support might be even worse. Response to vendor, you can save the call, your sale ended yesterday so I purchased from another company.

Switched to OMTech after a bad experience with another brand (tube died, couldn’t replace it…). Picked up the MF2028 and it’s been night and day. Love that parts are replaceable and actually available. Had to tweak mirror alignment out of the box, but that’s expected. Wish the manual was more detailed, but the online community fills in the gaps.

I am so excited for my Pronto 35 to arrive! I ordered the 90W to pair with my CNC machine and I like how big the workbed was while still being compact enough for my garage workshop. This is my first OMTech machine and I've been working with lasers for around 8years. Can't wait to see how it meets my expectations.

Running a Pro 3655 150W in our small signage shop. This thing is a tank. We cut acrylic almost daily and it hasn’t skipped a beat. Setup took time and space (be prepared), but once it’s running, it RUNS. Tech support was responsive when we had questions about the chiller settings. Definitely not a hobby machine — but that’s why we bought it.

Bought the MF2028-60 last year as my first CO₂ laser. Build quality is better than I expected and it cuts plywood way cleaner than my old diode ever could. Customer support helped me with mirror alignment when I messed it up (my fault). Docking one star because the stock exhaust fan was loud and I ended up swapping it out, but overall very happy.

I was searching around for a laser engraver for a couple months and almost made the mistake of going with an xtool! Good thing I saw a link for the OMTech and clicked on that. I've had my Pronto 75 since October, put it through around 100 hours. Machine's been working like a charm; only thing is I wish I had been able to visit a demo room host to see the machine in person. Closest one to me was over 250 miles away, and it would've been nice to see the machine before dropping $12,000.

started out with xtool, looking for a diode. worst mistake of my life! ran 3 pieces of product and the machine quit working. the xtool customer service is the worst, you get about one email a day since their support is overseas. returned it, moved onto a glowforge, ran it for a couple months, logged about 100 hrs then the laser tube ran out. the laser tube was irreplaceable, so my money was wasted. finally, i checked customer reviews and found omtech. i didn't want to get myself into the same pickle as last time, so i called the sales and tech support lines. to my surprise, they picked up! i got the MF1220-50, and it's been working great for the past year. the laser's still going strong, but i know if something goes out, i can contact customer support easily.

Made the decision to purchase the MF2028 about a year ago. once I got the laser, I got it up and running fairly quick. factory preset for mirrors was pretty spot on, just had to adjust a bit and it took less than 30 minutes. I upgraded the mirrors and lenses after a couple months, changed the noisy inline fan, and still using the same included water chiller. Overall, a good experience and a good starter machine to upgrade, if you're into that.

You get what you pay for, which is a decent laser machine that gets the job done. Omtech is reasonably priced for decent quality. Even if you do have an issue with your machine, if you're somewhat handy, you should be able to fix things if you contact tech support.

My AF3555 has been going strong for the past 5 years. Still on the factory mirrors and tube after running it every day for the past 5 years. Solid machine.

i got the pro 3655 for my home business, even cleared out the garage to make room for this behemoth. i only logged around 30 minutes onto this machine before it broke on me. every time i used the autofocus, the bed would go completely out of alignment. i'm talking the left side went completely up. I talked to jessie from tech support and she recommended that i level out the bed, but i told her i wasn't going to spend 45 minutes trying to fix the bed only for it to pop out of place the second i hit the autofocus. luckily my machine was still under warranty, so i was able to send my pro back. i opted to get the pronto 60 instead, and this baby has made everything worth it. i wish i had just gotten the pronto in the first place, but i'm glad omtech was able to make it right.

Omtech customer service is great. They answer quickly either in their website chat or through email. Great experience!

In Janurary, i faced a computer connection issue with my Omtech laser. After several rounds of back and forth with their support team, they confirmed it was a warranty covered problem, thank God!
Omtech sent me a brand new Polar at no cost and even provided a shipping label to return the old one!

I own two OMTech lasers — a 60W and an 80W — and I absolutely love them. Both machines are reliable, powerful, and deliver consistent, professional results. The 60W is great for detailed engraving, while the 80W handles thicker materials and larger projects with ease. They’ve been a great value for the performance they offer and have become essential tools in my workshop. I’m already dreaming of adding a fiber laser to the mix next.

Good morning OMTech. I am sorry to say that your website is still very difficult to navigate. Maybe it is just me but when I click on an item your website does not take me where i want to go;.