OFX Reviews 

The representative i spoke to was very knowable and did a wonderful job at anserwing my questions and also took the time to make me feel comfortable with completing the required transaction… very appreciated

in each day passes waiting for my funds is like sending a prayer.. Im not sure how i feel about ofx.

i had set up an app account 3 weeks earlier, spoke to a representitive on the day in aus, touched base another 3 days ago with another representative in aus, he walked me through everything and put the data in on his end. Do a transfer today and receive an email saying contact the office as urgent action required. Wait on hold to get through for 20 mins, speak to a guy who asks me for details, i told him that i called 3 days earlier, apparently that information was not there, couldnt hear the guy properly, i was trying to make sure the funds were going to the right bank account, he makes a mess of where the funds are going to. i correct him, he ends up hanging up on me. nearly a $14000 transfer. Are you guys for real?????? Thats how you treat customers. Never again. Gee the money better go to the right place. Stay well clear of this company!!!!

Personal guidance in account setup and constant communication on the transfer progress.

Our data just got hacked with them and they handle money. unbelievable

Name and/or username
Contact information (address, email address and phone number)
Date of Birth
Answer to secret question
Information about select transfer(s) with OFX
Information about one or more recipients paid through OFX
Information relating to some of your communications or interactions with OFX
IP address and/or device information

It works but omg transfers can be slow. Waited almost a week once. If you're not in a rush it's fine I guess.

I really appreciate this company for three reasons.

First of all, they are run by real people who listened to me and worked with the complicated nuances of my business during the onboarding process, (whereas for other companies doing similar things we were denied immediately by impersonal bots).

Secondly, my account manager Paul Lopes has been extremely responsive and quick to make any changes I needed.

Finally, the price is right and I'm saving a lot of money on international transfers.

easy peasy pimple squeezy - and fast, funds in our bank account about 1 day from transfer

log on procedure is very frustrating & by the time it takes to receive a verification code by email it has expired & requests to resubmit - once & if you get in to make a currency purchase there is NO assistance in placing a limit order making the user feel a little mentally challenged

I had an excellent experience with Amy today. She was knowledgeable, patient and proactive in helping me navigate international money transfers to a new location. She also took the initiative to recertify my details for the year ahead to avoid any unnecessary delays. Everything she could resolve on the call was handled efficiently, and she followed up on the outstanding items by email within a couple of hours.

Amy is a great example of why I continue to trust OFX with significant international transfers. She made the entire process feel straightforward, secure and well managed. Fantastic service and a real credit to the team!

Very disappointed with this service.
Transfered money on 3 /10 to my daughter who needed it for her visa. By 9/10 she had still not received it. When I rang to ask why was told I had to provide my last 3 months banks statements. I asked them to clarify why and they couldn't give me a straightforward answer. When I asked them to provide me with their last 3 months statements the phone was put down on me.
Several emails were sent by me and only 1 responded to. It took them 17 days to return my money and me sending emails twice a day. I've still yet to have a reply from them.

No way to reach you

This service is great ,I use it all the time

I had a disappointing experience with OFX. I spent 40 minutes on hold while they were trying to get me a better rate for a large transfer and no one got back to me. As an existing customer with transfers already set up, I expected better customer service. On top of that, their exchange rates are less competitive than other platforms like XE. I'll take my business elsewhere.

NEVER USE OFX AUSTRALIA! ABSOLUTELY DISGUSTING SERVICE!

I WANTED TO TRANSFER $3,000 TO MY GRANDCHILD. I TOPPED UP MY OFX ACCOUNT VIA BPAY, AND THE MONEY SUCCESSFULLY ARRIVED IN MY OFX ACCOUNT. HOWEVER, THEY REFUSED TO PROCESS MY TRANSFER.

THEY TOLD ME THEY WOULD REFUND MY MONEY, BUT IT HAS NOW BEEN THREE MONTHS, AND I STILL HAVE NOT RECEIVED A SINGLE CENT! MY OFX ACCOUNT HAS BEEN CLOSED, AND MY $3,000 IS STILL MISSING AS OF 18 OCTOBER 2026!

HOW IS THIS EVEN ACCEPTABLE? THEY HAVE MY MONEY, THEY CLOSED MY ACCOUNT, AND I AM STILL WAITING FOR MY REFUND AFTER THREE MONTHS!

I HAVE ALL THE EVIDENCE, INCLUDING THE TRANSACTION RECEIPT AND EMAILS FROM THEIR CUSTOMER SERVICE TEAM, PROVING WHAT HAPPENED. YET, DESPITE ALL THIS, MY MONEY HAS STILL NOT BEEN RETURNED!

THIS IS ABSOLUTELY OUTRAGEOUS AND UNACCEPTABLE! $3,000 IS A LOT OF MONEY, AND I WANT MY MONEY BACK!

I AM EXTREMELY ANGRY AND DISAPPOINTED WITH THE WAY OFX HAS HANDLED THIS SITUATION. THREE MONTHS WITHOUT A REFUND IS UNBELIEVABLE!

THINK TWICE BEFORE TRUSTING OFX WITH YOUR MONEY. I AM STILL WAITING FOR MY $3,000 REFUND, AND I WILL NOT BE SATISFIED UNTIL EVERY CENT IS RETURNED!

Could not thank and recommend OFX more – I have just used OFX to transfer my parents’ inheritance from Europe and Euros – I considered banks (outrageous hidden fees), Wise (each of my questions was answered by someone different), and then chose OFX – minimal transaction fee, one acct manager (Erika, thank you!), answers provided VERY promptly to EACH question, transaction seamless and transparent, regular updates, could not thank and recommend more OF, it is customer-focused and customer-friendly

Not one data breach but now two! one in September and now one in October. Shouldn't #1 have convinced them to secure my data?

Within hours it has become clear my data has already been sold. Spamming has gone through the roof on the past 48 hours.

Service was good until all of my data was exposed due to their lack of security (you can search of "OFX data breach 2026"). So all my personal and financial data is now for sell somewhere in the internet. I would expect a lot better. Even secret question got exposed.

I am very happy with the company for asking many documents for the purpose of security and safety. In the end we were very happy with the company's service. A+ for the good team.

Fast and easy money transfer. Good friendly service