It was a competitive result using Confused.Com. It was self-explanatory of what your needs are and how to complete. The frustrating and repetitive process of paying was infuriating over 2 days. I c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m only giving 4 stars because going through the on line forms when you get to payments it kept on taking me to virtual advisor this happened 5 or 6 times. Eventually I cancelled everything and start... See more
Company replied
Unable to contact this company despite being in chats with wait times of 10min and 5 mins, over 1 hour and no response whatsoever. I need to cancel my policy as I have sold my car, Would not use again... See more
Company replied
Easy to set up cover at a very reasonable cost. The noted Defacto 5 stars added confidence to the decision to go with nutshell. Trust Pilot rating however doesn't match that at 3.6 Somewhat concerne... See more
Company replied
Company details
Written by the company
At nutshell, we’ve got car insurance cracked. Quite frankly, it’s been too complicated for too long. So, in a nutshell we are changing insurance for the better. We all know that sometimes, nutty things can happen. If you’ve had a bump, been hit by an uninsured driver, or even put in the wrong kind of fuel, we’ve got your back. Our claims team will help keep you moving and make the process as pain-free as possible, by treating people… well like… people. Car insurance is confusing enough, so to take out the hassle, we’ve included Motor Legal Protection in your cover for free. Not only that, but if you need to make a change, we won’t charge you admin fees. It’s all about the little wins in life, right?! We get that sitting on the phone for hours on end trying to sort out your motor insurance is far from ideal. That’s why we offer fuss-free, online servicing that allows you to view your policy documents 24/7. We have set out right from the start to make our experience as smooth as possible, so you can get on with doing the things that are important to you. That’s what we’re all about… insurance in a nutshell. Find out more at nutshell-insure.co.uk
Contact info
United Kingdom
- nutshell-insure.co.uk
3.5
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No problem at all
11 May 2026
Reply from nutshell Insure
Hi Malc,
Thanks for your 5 star review and feedback!
Kirsty
waste of time…
no claims no convictions low annual mileage yet would not give me a quote despite trying twice can only assume they dont want older drivers i am 82
what a waste of time trying
5 May 2026
Unprompted review
Reply from nutshell Insure
Hello John,
Thank you for taking the time to leave your feedback, and I’m sorry to hear about your experience!
We understand how frustrating it must have been to try twice and not receive a quote, especially when you have a long driving history and low mileage. Our pricing is based on a range of underwriting criteria, and unfortunately, there are occasions where we’re unable to offer a quote if the risk doesn’t meet our panel requirements at that time. This is not related to age alone.
We appreciate this will be disappointing, and it’s certainly not the experience we want anyone to have when trying to obtain cover.
Thank you again for your feedback, and we wish you all the best in finding suitable cover!
Laura
Avoid
Avoid, no customer service . Have been trying to contact for weeks now . You can't call them , have tried to message but got a response back with someone elses name on it , trying to register for an account but it keeps saying details are wrong . So frustrating just want to speak to someone to sort this out.
11 May 2026
Unprompted review
Reply from nutshell Insure
Hi Paul,
Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced and understand how frustrating this must be.
We do not have a phone number available as this is an online only service. We appreciate this may be inconvenient, and we’re sorry for any confusion or frustration caused.
To help us get this sorted for you, please email your policy details to reviews@nutshell-insure.co.uk so we can look into the issue and get in touch to assist further.
Leanne
Incredibly easy to get quote and buy…
Incredibly easy to get quote and buy policy.
8 May 2026
Unprompted review
Reply from nutshell Insure
Hi John,
I'm pleased to hear you found it easy taking out insurance with ourselves!
Kirsty
I have just received a letter saying…
I have just received a letter saying that my payment failed. Which took ten days to arrive, why not send an email which would be so much quicker. I have checked and you have the wrong sort code for the direct debit, whether my fault or yours I don’t know. I have tried to correct it on your website, however it said there was a problem. I have spent an hour with your online chat advisor, who kept disappearing for 10 minutes at a time. Who was not particularly knowledgeable. At the end he said that as I had already made the missed payment it would have updated my details and the direct debit should be set up. Waste of an hour. I have kept a transcript of the conversation so will wait to see it he was correct. Not impressed so far.
9 May 2026
Unprompted review
Reply from nutshell Insure
Hi Martin,
Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced with your payment and our online service. To help us look into this further, please email your policy details to reviews@nutshell-insure.co.uk. We appreciate you taking the time to share your experience.
Leanne
Never heard of Nutshell before I went…
Never heard of Nutshell before I went searching for car insurance.
Easy to access site and easy to source my car insurance with this company 👌
6 May 2026
Unprompted review
Reply from nutshell Insure
Hi Melanie,
It's great to hear you found the site easy to access!
Kirsty
Very easy site too use and quick to set…
Very easy site too use and quick to set up online account had no issues. Price was the best about
7 May 2026
Unprompted review
Reply from nutshell Insure
Hi Sara,
I'm pleased to hear you found the site easy to use and were able to set up your online account!
Kirsty
Nutshell has all the bang for less buck!
Nutshell was the cheapest quote for the same cover as other insurers, their process and set up is easy, everything is online and the services that may be needed were clearly explained, ie dedicated claims line, customer service Web chat.
7 May 2026
Unprompted review
Reply from nutshell Insure
Hi Janet,
Thanks for the fantastic 5 star review and feedback! It's great to hear you found the policy easy to set up and were happy with the premium!
Kirsty
Great online service
8 May 2026
Reply from nutshell Insure
Hi A R,
Thanks for the 5 star review and feedback! It's fantastic to hear you found the online service was great!
Kirsty
No personal customer service
No personal customer service
All online based
Super hard to get an approved proof of no claims discount when left.
Constant chasing and having to start whole process over and over
8 May 2026
Unprompted review
Reply from nutshell Insure
Hi Gemma,
I am really sorry to hear that you did not feel correctly support by us with your on line policy and this caused problems with your NCD proof with should be obtainable 24 hours after the policy expires in your online account.
This in not the service that we want for customers.
If there is anything still that you need from us please email us at reviews@nutshell-insure.co.uk.
Vicky
Excellent service took all of 3 minutes…
Excellent service took all of 3 minutes to change my Reg No one my vehicle. New docs recieved within 5 mins with changes.
GREAT SERVICE
7 May 2026
Unprompted review
Reply from nutshell Insure
Hi Colin,
Thank you for taking the time to leave your fab review about your recent change with us!
Vicky
Reply from nutshell Insure
Hi Thomas,
It's fantastic to hear you found our website clear and easy to use!
Kirsty
Absolutely brilliant easy instructions…
Absolutely brilliant easy instructions simple to follow. Quickest insurance I’ve changed.
6 May 2026
Reply from nutshell Insure
Hey Ralph,
Thanks for taking the time to leave us your five-star review!
Vicky
PLEASE BE AWARE!!!awful awful site they…
PLEASE BE AWARE!!!awful awful site they take your monies then cancel you on wrong information you then send them emails to correct the details they dont respond they have no contact number to their accounts to get monies back -DAYLIGHT ROBBERY if you get through to another department of theirs after long call waiting service of waiting they say they cant discuss policy only via online chat services so not only have i gone elsewhere they have KEPT my monies and there is no way of communicating with them due to policy no longer there and no email to reach them on unless you are a new customer---PLEASE BE AWARE!!!
19 April 2026
Reply from nutshell Insure
Hi Balinder,
I am really sorry to hear about your experience with us and the lack of support you felt that you had with this.
Your policy is an online-only policy type, which does mean there is no call centre contact for anything other than claims, although there are webchat advisors available online.
I am, however, happy to see that since leaving your review, you have been in touch with our webchat team, who have helped resolve this for you.
Vicky
WORST INSURERS AVAILABLE
WORST INSURERS AVAILABLE
Took out a policy, got the date wrong of an accident that had no claim against me wrong . Nutshell asked for information so I contacted my previous insurance provider who sent me an email containing the correct details and proof of no issues. Absolutely no contact back from nutshell , the chat system is a waste of time and on top of that they have now cancelled the policy without any conversion with me about rhe info rhat I have sent them which is exactly what they asked for .
THE WORST ONLINE INSURERS AVAILABLE.
NO COMPANY SHOULD BE ABLE TO OPERATE IN THIS WAY WITH NO FORMS OF MEANINGFUL CONTACT, DONT CHECK OR COMMUNICATE THE INFO YOU SEND THEM WHEN THEY ASK FOR IT AND CANCEL YOUR POLICY WITHOUT ANY QUESTIONS OR COMMUNICATION LEAVING YOU STRANDED WITH AND AT RISK OF PROSECUTION.
6 May 2026
Unprompted review
Reply from nutshell Insure
Hi Sam.
We’re really sorry to hear about your experience and understand how concerning this situation must have been, particularly with your policy being cancelled and the impact that can have.
We appreciate that you took the steps requested to provide the correct information from your previous insurer, and it’s disappointing to hear that you feel this wasn’t reviewed or acknowledged. We also recognise your frustration with the lack of communication and the difficulty you experienced trying to get support through the available channels.
This is not the level of service we aim to provide, especially when it comes to important matters like policy validation and cancellations. We would like the opportunity to investigate what happened here, including the documents you submitted and how your case was handled.
Please send your policy details to us at reviews@nutshell-insure.co.uk so that we can look into this as soon as possible for you.
Vicky
I paid for their mistake
The policy incorrectly stated that my car was a manual, when I tried to put this right it was difficult to get hold of a "real person" as it was bank holiday. The following day I spent an hour messaging an agent who eventually said I could get a refund but £25 would be deducted even though it was not my fault, it was their mistake.
5 May 2026
Unprompted review
Reply from nutshell Insure
Hi ,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Having incorrect details on your policy is understandably frustrating, especially when it then becomes difficult to get timely support to resolve it.
We also understand your concern regarding the £25 deduction, particularly as you feel the error was not yours. That’s not the kind of experience we want for our customers, and we recognise how this would add to your dissatisfaction.
Please send your policy details to us at reviews@nutshell-insure.co.uk so that we can look into this further and get in touch.
Vicky
Just bought a policy with breakdown…
Just bought a policy with breakdown cover. I cannot see any information on the breakdown part other than quoting it is with RAC. Policy starts in a few days so tried the Online Chat help to get the details. Sods law if you breakdown it will be on day one.
Chat Help does not launch. Contact us does nothing either.
My policy number is 139239645 01 if you would like to get in touch.
Not a great start.
5 May 2026
Unprompted review
Reply from nutshell Insure
Hi Scott,
Thank you for getting in touch, and I’m sorry to hear about the difficulties you’ve experienced accessing the breakdown information and the online chat. I appreciate how frustrating this must be, especially before your policy has even started.
I’m also sorry for the inconvenience caused by the system issues you’ve encountered when trying to view your cover details. I understand how important it is to have full clarity on your breakdown cover ahead of your start date.
We’ll be in touch shortly to help you and ensure you have all the information you need regarding your breakdown cover and what’s included in your policy.
Leanne
Shocking company
After cancell Ing my policy with nutshel company about 2 weeks ago because of the wrong information their virtual assistance has given me. I stayed with my current insurance company which automatickly deducted money from my bank account. Now, God know why nutshel deductec me money again for the policy this morning if my policy which lasted only 30 min with them. So Just shows you people what mess they have got in their system. Looks like My cancell ed policy they renewed WITHOUT my permission where I ve never had a policy with them longer than 30 min. Shocking company and disgrace. To those Who are considering to buy anything from them do not buy it. They have got a mess in system
5 May 2026
Unprompted review
Reply from nutshell Insure
Hi Wojciech,
We’re really sorry to hear about your experience — that sounds both confusing and frustrating. Being charged after cancelling a policy, especially so soon after it was set up, is understandably concerning.
We would really like to look into this further to find out what went wrong and we will be in touch with our findings.
Vicky
Had always been with quotemehappy up…
Had always been with quotemehappy up until this years renewal quote which was increasing by another £100 for no apparent reason and no explanation available so looked around and found Nutshell through Moneysupermarket.com it was a no brainer equal cover for less money and having never ever made a claim in over 50 odd years of driving i thought it was a cheek to charge more after yet another year of no claims. Simple process and wifes car will also be moving across when it needs insuring in a month or two.
3 May 2026
Unprompted review
Reply from nutshell Insure
Hey,
Thank you for taking the time to leave us your review!
We are very pleased to be able to welcome you to Nutshell Insurance.
Vicky
Just another online third party broker
Just another online third party broker.
Do not waste your time.
Tech doesn't work
No, or slow communication
Staff aren't informed or interested.
It's likely a cheaper quote for you for many reasons, you don't want to find out.
I have had constant issues from day one.
2 March 2026
Unprompted review
Reply from nutshell Insure
Hi Jon,
We’re sorry to hear about your experience and the issues you’ve faced from the start. This isn’t the level of service we aim to provide, and we understand how frustrating poor communication and technical problems can be.
We’d really like the opportunity to look into this further and make things right.
Please send your policy details to us at reviews@nutshell-insure.co.uk so that we contact you directly to discuss this further and see how we can help.
Vicky
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.