We’re so happy with our experience at Novita Diamonds. Sanya made everything really easy and enjoyable. She genuinely listened to what we were after and helped us find the perfect ring. It turned out... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
At our initial meeting Kellyann asked if there were any engagement ring designs I liked and to show her pictures of these. I shared 3 with her and by the same afternoon she had emailed a quote for all... See more
Company replied
Beautiful engagement ring. Great customer service experience and really quick response times. Being able to choose the setting, metal, have band or bridge, stone, band width, engraving, birthst... See more
Company replied
Excellent service. Could not have been more helpful or forgiving when I was running dreadfully late for my appointment. Have had a disastrous experience at another lab diamond company Austen & Blake t... See more
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Company details
- #2 of 8 best companies in Jeweler
- #2 of 3 best companies in Diamond Dealer
- #2 of 9 best companies in Jewelry Designer
About Novita Diamonds
Written by the company
Novita Diamonds is proud to be one of the world's largest Lab Grown Diamonds retailers, with showrooms in Australia, NZ, the UK, Germany, Spain, Singapore, Malaysia and HK. Our lab-grown diamonds are created using state-of-the-art technology that not only produces the highest quality diamonds but also offers a sustainable and ethical alternative to mined diamonds. We are committed to providing our customers with high-quality fine diamond jewellery pieces without spending a fortune.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
Ethical Lab Grown Diamonds
Written by the company
- We're committed to our planet!
Free lifetime warranty and cleaning
Buy with confidence!
Our aim for all our customers is that they receive a lifetime of enjoyment from their jewellery.
Contact info
Sydney -Parramatta - Melbourne - Adelaide - Perth - Brisbane, Australia
- 1800 503 082
- contact@novitadiamonds.com
- novitadiamonds.com
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Can’t believe how lovely my ring is I’m…
Can’t believe how lovely my ring is I’m over whelmed
My husband ordered the ring for me a present
The ring was to big ( husband through I had fat fingers lol), so when we were on holiday in Adelaide, I popped in the Novita shop to have it resize. This was amazing service too the lady was so helpful
I received the ring back within 10days and this was great service too as we live in the NT outback
Will definitely buy for you again
23 June 2026
Unprompted review
Great service and quick turnaround on…
Great service and quick turnaround on my ring resizing. Special thanks to Mavis for helping with the process!
21 June 2026
Unprompted review
Reply from Novita Diamonds
Thank you so much for your wonderful review! 💖 We're so pleased to hear you were happy with our service and the quick turnaround on your ring resizing. 💍✨ Mavis will be delighted to know she made the process easy and enjoyable for you. Thank you for choosing us, and we can't wait to welcome you back again! 🥰💎
Mavis helped us and she was so friendly
Mavis helped us and she was so friendly
Amazing service and diamonds
13 June 2026
Unprompted review
Reply from Novita Diamonds
Hi Ghina, thank you for your review!
We are so happy that Mavis provided outstanding service and her frinedly attitude helped you in choosing the perfect piece!
We will pass on the kind words to Mavis. We look forward to welcoming you back for more spoils ✨🎉💎
Went for resizing and was attended by…
Went for resizing and was attended by Mavis. Hands down one of the most smoothest and wonderful experience Mavis was patiently answering all our queries and ensured we are catered to very well👍 highly recommend them as the quality they provide is amazing
7 June 2026
Unprompted review
Reply from Novita Diamonds
Thank you so much for your kind words! 💍✨ We are so glad you felt supported throughout the entire process 😊 Your trust and recommendation truly mean the world to me 💖 Wishing you both a lifetime of love and happiness together 🥂💕
Mavis was helpful and informative
Mavis was helpful and informative. I love my pendqny!
1 June 2026
Unprompted review
Reply from Novita Diamonds
Thank you so much for your kind words! 💍✨
Mavis truly is a gem, we will pass on the kind words to her.
We hope to see you again soon for more spoils! 💎💐
Engagement Ring Upgrade
Vera was exceptional throughout the process of designing my upgraded engagement ring. I had my heart set on a particular Old Mine diamond, and although it took time to source, Vera’s dedication and attention to detail never wavered. She ultimately found the most beautiful, classic diamond that exceeded my expectations. I was looking for a timeless ring with an heirloom feel, and Vera and Notivita Diamonds brought my vision to life perfectly. The craftsmanship, service, and care throughout the entire journey were outstanding. I am absolutely thrilled with my ring and couldn’t recommend them more highly.
29 May 2026
Unprompted review
Reply from Novita Diamonds
Thank you for your review! We are thrilled to hear that Vera gave outtanding serviceand dedication to finiding you the right Old mine diamond💎🎉 We are glad she could bring your vision to life😊🙏
We cant wait to welcome your return for the wedding bands 😉
Great service!
Great service by Mavis!
I would like to thank everyone in the team as well!
26 May 2026
Unprompted review
Reply from Novita Diamonds
Thank you so much for the lovely review! 🌟💖
Mavis is doing a happy dance right now 💃✨ and the whole team is smiling ear to ear 😄🙌 We truly appreciate your kind words and can’t wait to welcome you again soon! 🥳💐
Excellent service by Mavis!
25 May 2026
Unprompted review
Reply from Novita Diamonds
Thank you so much for your kind words! 🌟
We’re thrilled to hear you had an excellent experience with Mavis 😊✨ Your support means a lot to us, and we look forward to serving you again soon! 💍💖
Mavis was friendly and accommodating
Mavis was friendly and accommodating. Had a great experience!
25 May 2026
Unprompted review
Reply from Novita Diamonds
Thank you for your lovely review 💖✨
We’re so happy to hear that Mavis made your experience a great one with her friendly and accommodating service 😊🙌 Your support truly means a lot to us, and we hope to welcome you again soon! 🌸💍
I took my partner there to choose her ring
I took my partner there to choose her ring, and all I can say is the experience was amazing from start to finish. Yen was incredibly helpful, attentive, and made sure we found exactly what we wanted.
Not only was the service outstanding, but Yen’s warm and friendly personality made the whole experience even more special and enjoyable. We genuinely could not have asked for better service.
Thank you so much, Yen, for making such an important moment unforgettable.
1 April 2026
Unprompted review
Reply from Novita Diamonds
Thank you so much for your beautiful review 💖✨ We’re truly honoured to have been part of such a special moment in your journey together 💍🥹 Hearing that Yen made the experience amazing from start to finish means the world to us. Her warm, attentive, and caring nature is exactly what we strive to provide for every customer 😊 We’ll be sure to pass along your lovely words to Yen, she’ll be absolutely delighted! Thank you again for your trust and support, and we wish you both a lifetime of love and happiness together 🌸💕
Always a fantastic experience with Vera and the team at Novita Diamonds Melbourne
Vera has always made things so incredibly easy for me during both the engagement and proposal process, as well as securing a wedding band.
The pieces themselves are so finely made, absolutely remarkable craftsmanship full of met expectations.
She is always present with a genuine warmth that makes you feel heard, understood and appreciated throughout.
I would recommend to anybody looking for beautiful jewellery.
19 May 2026
Unprompted review
Reply from Novita Diamonds
Thank you so much for your incredibly kind words 💖✨ We’re truly honoured to have been part of such meaningful milestones in your journey, from the engagement and proposal to finding the perfect wedding band 💍🥹 Hearing that Vera made the entire experience feel easy, warm, and personal means so much to us. She genuinely cares about every customer, and we’ll be sure to share your beautiful feedback with her 😊 Your compliments on the craftsmanship of the pieces also mean the world to our team. Thank you for your trust, support, and recommendation, we wish you both a lifetime filled with love and happiness 🌸💕
mavis was very kind and helpful during…
mavis was very kind and helpful during my collection of the necklace i ordered. was able to collect earlier than the appointed time
17 May 2026
Unprompted review
Reply from Novita Diamonds
Thank you so much for your lovely feedback 💖✨
We’re so happy to hear Mavis was kind and helpful during your necklace collection 😊 Glad we could arrange for you to collect it earlier than expected and make the experience even more convenient for you! Enjoy your beautiful necklace 💎🌸
April was incredibly helpful throughout…
April was incredibly helpful throughout the entire process. As someone who knew nothing about diamonds, she patiently walked me through everything — the 4Cs, ring settings, sizing, and payment options — without any sales pressure at all. She also went out of her way to find the perfect ring for my proposal. Highly recommend Novita Diamonds and especially April if you're looking for an engagement ring.
1 April 2026
Unprompted review
Reply from Novita Diamonds
Thank you so much for your thoughtful review! 💎✨ We’re thrilled to hear that April made your engagement ring journey such a positive and comfortable experience 😊 Choosing the perfect ring is such a special moment, and we’re so glad she could guide you through every step, from learning about the 4Cs to finding the perfect ring for your proposal 💍💕 Your kind words and recommendation truly mean a lot to us. Wishing you and your partner a lifetime of love and happiness 🥂✨ Thank you again for choosing Novita Diamonds! 💖
extremely helpful from…
Honey-Mai was extremely helpful from the start to the finish of my journey in designing an engagement ring. Always offering suggestions and making sure I was supported throughout the whole process. Highly recommend and will be happy to use their services again in the future.
Kind regards,
Adam m
8 May 2026
Unprompted review
Reply from Novita Diamonds
Thank you so much for your kind words! 💍✨ It was an absolute pleasure helping you create such a special engagement ring. I’m so glad you felt supported throughout the entire process 😊 Your trust and recommendation truly mean the world to me 💖 Wishing you both a lifetime of love and happiness together 🥂💕 I’d be delighted to help again in the future! ✨
The most beautiful wedding set and customer experience
At our initial meeting Kellyann asked if there were any engagement ring designs I liked and to show her pictures of these. I shared 3 with her and by the same afternoon she had emailed a quote for all of them. After that it was a no brainer to stay with Novita to make the wedding ring design truly ours and also purchase my husbands wedding band. Kellyann's attention to detail, customer service and care made our experience. I highly recommend Novita Perth. I love the quality and bespoke design of my wedding rings.
7 April 2026
Unprompted review
Reply from Novita Diamonds
Thank you so much for your beautiful review 💎✨ We’re absolutely delighted to hear about your experience with Kellyann and Novita Perth! It’s wonderful that she was able to take your inspiration and turn it into tailored options so quickly 💍🤍 We’re thrilled you chose us not only for your wedding ring but also your husband’s band, what an honour to be part of such an important chapter in your lives 💕 Thank you for your high recommendation, and we hope your bespoke rings bring you joy for a lifetime ✨💖
Mavis provide an excellent service for…
Mavis provide an excellent service for the ear ring purchase and the backing replacement.
25 April 2026
Unprompted review
Reply from Novita Diamonds
Thank you so much for your kind review 💎✨ We’re so pleased to hear Mavis provided you with excellent service for your earring purchase and backing replacement 💍🤍 We’ll be sure to pass your lovely feedback on to her, she’ll be thrilled to know she made your experience a great one! 💕 Thank you for choosing Novita Diamonds, and we look forward to welcoming you again soon 😊✨
Disappointing experience
Disappointing experience. Decided to order from another company.
I don't know where all positive reviews come from. Maybe I wasn't lucky. I wanted to order a ring with 5 carat coloured diamond. First of all, it took me days of writing, calling and messaging just to get an answer from them. They don't explain the process of delivery and terms of payment. Secondly, they were not customer-friendly. The manager told me to place an order first, and only after I pay several thousand euros I will (maybe) get a real video of the stone I ordered. Are you kidding? Each normal company is happy to provide several videos for cheaper options. An they want me to buy a coloured stone (which are Very tricky to choose even live) without a real live video, just because "they have too many requests". Thirdly, their pricing policy is not transparent. I got tired messaging them. Well, good luck, guys.
22 April 2026
Unprompted review
Reply from Novita Diamonds
Thank you for your feedback, we’re genuinely sorry this was your experience.
We can see that your enquiry was handled via WhatsApp only. While we do our best to assist there, for more complex requests, such as a custom piece with a large coloured diamond, WhatsApp is often not the ideal format to provide the level of structured guidance needed.
To clarify a few points:
- We do provide videos of diamonds. However, for many coloured stones sourced from external suppliers, detailed videos are typically only released once there is confirmed purchase intent, this is standard practice for rarer stones.
- Our process is normally guided step-by-step (stone selection → design → CAD → production), and we offer dedicated consultations (Zoom or in-showroom) to go through everything clearly and efficiently.
- We’re sorry if our response times felt slow, this is not the experience we aim to provide, and we take that feedback seriously.
It seems in this case the communication channel didn’t allow us to guide you as effectively as we normally would, and for that we apologise.
If you are open to it, we would be happy to organise a dedicated consultation and assist you properly.
Fantastic service
Absolutely love my engagement ring from Novita Diamonds!! It’s an excellent service. We were a little worried ordering an engagement ring online but novita diamonds were fantastic. Their communication and customer service is 5*. Would definitely order again in the future. We are over the moon with our purchase
15 April 2026
Reply from Novita Diamonds
Thank you so much for your beautiful review 💍✨ We’re absolutely thrilled to hear how much you love your engagement ring, and even happier that we could make your online experience feel easy and stress-free! 💖 Enjoy every moment with your stunning ring (we know it’ll be catching a lot of attention 😉✨), and we can’t wait to help you again in the future! 💎💫
Fast and warm service from Mavis.
8 April 2026
Unprompted review
Reply from Novita Diamonds
Thank you so much for your lovely feedback 💖 We’re so glad to hear you had a fast and warm experience with Mavis, she’ll be thrilled to hear this! ✨ We truly appreciate your support and hope to welcome you back again soon 💎😊
Amazing experience all round
Amazing experience all round, service was amazing, staff really knew what to recommend and worked well with the budget given 100% would recomend
10 March 2026
Reply from Novita Diamonds
Thank you so much for your kind words 💎✨ We’re thrilled to hear you had an amazing experience all round! It’s so important to us that we guide you with the right recommendations while staying within your budget, so this means a lot 😊 We truly appreciate the 100% recommendation 🙌 and can’t wait to welcome you back again in the future! 💖
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