Excellent warranty claim sorted. Battery had gone faulty, had to raise RMA fir return through Argos. Unable to contact Argos through phoneline or emaik. Emailed Sainsburys customer services, no reply... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Delivered less than 24 hours later. Web site easy to navigate, item in stock so no delay there. Bought for a gift and the recipient delighted. The only thing to say is I signed up for text update del... See more
Bough Ninja soup maker , as first order got a discount which gave a good saving . I had thought it may be a few days for delivery , later the same day I got updates and then the items was deliver... See more
We managed to damage the cable on our new shark vacuum cleaner. We phoned Shark and actually got through straight away to a very helpful person. We explained what had happened and then received the fr... See more
4.5
Excellent
53K reviews
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Very quickly dispatched complete with…
Very quickly dispatched complete with free gift. product was well packaged in recylable packaging and is a great product. website was easy to use and price was competitive
22 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Rubbish
Rubbish.
Your courier has not delivered the item when specified.
If you have issues with DPD that is not my issue.
I require my order tomorrow. I have been a good customer with yourselves. Pull your finger out with them!
20 September 2026
Reply from SharkNinja UK
Hi Simon,
Thank you for your comments.
We're truly sorry your order wasn't delivered as expected. We understand how frustrating that is when you were counting on receiving it by a specific date, especially as a valued customer. After reviewing your order, we can see there was an issue with the delivery. We'd love to get this sorted as quickly as possible. Please reach out to us using the link below and we'll be happy to arrange a reshipment or review the available options with you to find a solution that works best. We look forward to helping you get this resolved.
https://support.sharkninja.co.uk/contact-us
Kind regards,
SharkNinja UK
Missing part…
My experience with shark has been outstanding what brilliant customer service you have ,was missing apart from my hoover & was sent directly to me the next day
19 September 2026
Easy to use website delivery next day…
Easy to use website delivery next day so quick
21 September 2026
Very quick and efficient
Very quick and efficient. Ordered Saturday night, delivered Monday lunch time.
22 September 2026
The person who dealt with me
The person who dealt with me, could not have been more helpful, wish all companies were as good as him, his name was Jake.
21 September 2026
Fab company
Their website was clear and easy to use. They had dropped their price but still added a further 15% discount if you join their newsletter. Well worth it. Arrived within one day. Securely packed and delivered very nicely by a willing young man
Thank you, Ninja!
22 September 2026
Delivered in less than 24 hours &…
Delivered in less than 24 hours & includes guarantee without having to fill in any additional paperwork. Great!
22 September 2026
Great Product
So easy to order on line very quick delivery by courier very pleased with this product
22 September 2026
Was initially told my device had not…
Was initially told my device had not been registered and had to send copy of registration acknowledgement. Was also asked when and where I bought it which as it was over 3.5 years ago is big ask. Having said that replacement part sent and arrived quickly.
20 September 2026
Reply from SharkNinja UK
Hi Karen,
Thank you for taking the time to share your review.
We're sorry to hear that you experienced difficulties when registering your product and that you were asked to provide proof of registration and purchase details several years after your purchase. We understand how frustrating this must have been, particularly when locating information from over 3.5 years ago can be challenging. We appreciate you bringing this to our attention, as feedback like yours helps us improve both our warranty support process and overall customer experience. Please contact our support team on 0808 109 1166 (Monday to Friday 8:00–20:00, Saturday 9:00–19:00, Sunday and bank holidays 10:00–18:30), and we’ll be happy to assist you further.
Kind Regards,
SharkNinja UK
I contacted Shark due to the battery on…
I contacted Shark due to the battery on my hoover not charging. Within a couple of hours I had a response back advising me of my options.
Less than 48 hours later a brand new hoover was delivered.
Absolutely fantastic customer service
22 September 2026
Amazing customer service
The customer service I have experienced from SharkNinja has been fantastic! They were super helpful and friendly. Not only are their products amazing, there team are even better!
13 September 2026
Easy ordering on website with fast…
Easy ordering on website with fast delivery, great sevice, thanks.
21 September 2026
It’s best service i had 5 stars rating…
It’s best service i had 5 stars rating every thing was sorted in no time big thanks
21 September 2026
Great delivery service..It came the…
Great delivery service..It came the next day and at the time given..
22 September 2026
The support team were exceptional
The support team were exceptional. They certainly made the experience feel personalised to me and my issue, not just a routine administrative response. They were invariably helpful, understanding and achieved a generous outcome well beyond my expectation. Truly outstanding customer service.
19 September 2026
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