Helpful and understanding from start to finish. They got back to me quickly, arranged an appointment right away. I understand everything from start to finish. Every person I've spoken to at NFM for my... See more
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Review summary
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I was unsure of what to expect from my initial meeting but immediately my mediator, David Ross, put me at ease. He was informative, understanding, kind and knew exactly what approach would work best... See more
Company replied
The mediator was very kind, made me feel completely at ease and supported and was totally non judgemental at all times. It totally eased my fears about mediation and I found it very helpful.
Company replied
Thank you so much for all explanation of the process. Everything went so smoothly and l felt so comfortable and helpful with things that l need to get sorted moving forward. Much appreciated.
Company replied
Company details
Written by the company
National Family Mediation was established in 1982 and is the largest provider of family mediation in England and Wales. We are one of the founding members of the Family Mediation Council, the body which regulates the standards of practice in family mediation.
Contact info
1 Barnfield Crescent, EX1 1QT, Exeter, United Kingdom
- 03004000636
- mediation@nfm.org.uk
- nfm.org.uk
4.6
Excellent
68 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Facing the unknown
I was very anxious to begin with my emotions were all over the place.. I logged on half an hour too early and when the alarm signaled it was time I could not get in no one invited me in to the meeting. I had to start again. Luckily I made it and the coordinator appeared.
He introduced himself & warned me that he was about to go. Anyway I explained to him that not computer literate and I was nervous
The session went well. He explained what was going to take place. And asked me a series of questions about what I expected to achieve from Mediation.
As the questions were asked i relaxed and felt like I was being listened to. A lot of my concerns were answered understood how the process was going to benefit me going forward.
All in all I now know that I have rights and not to think the system is stacked against Dad's.
2 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for taking the time to share your experience.
We’re sorry to hear that you experienced some difficulty joining the meeting initially, and we appreciate you continuing with the session despite feeling anxious at the start. We’re pleased to hear that the discussion helped you feel listened to and provided clearer information about the mediation process.
Your feedback is valuable and helps us continue to improve the service. Thank you again for sharing your experience.
Joanne was a calming presence
Joanne was a calming presence. She explained everything well. I didn't feel rushed when taking notes. Joanne is knowledgeable and answered my questions. A very good start to the process.
9 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the meeting helpful and that the information was explained clearly. Our aim is to ensure that people have the time and space to ask questions and understand the process at what can often be a difficult time.
We appreciate you taking the time to share your experience.
We began the session with mixed…
We began the session with mixed feelings and not at all confident about the process. However, we really felt listened to and were very impressed with the credentials and experience of the mediator we were assigned. We came away feeling more committed to the process and more hopeful for a good final outcome.
8 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for sharing your feedback.
We’re pleased to hear that you felt listened to and that the session helped you feel more comfortable with the mediation process. Our aim is always to provide a respectful and supportive space where people can explore the issues and consider possible ways forward.
We appreciate you taking the time to share your experience.
Very helpful and easy to talk to offers…
Very helpful and easy to talk to offers you all the help you could need makes the problems you have easier.
9 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found it easy to talk during your MIAM session and that the meeting helped you feel more at ease about the issues you are facing. Our aim is to provide a supportive space where people can talk through their concerns and gain a clearer understanding of the situation and possible next steps.
We appreciate you taking the time to share your experience.
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the service helpful.
We appreciate you taking the time to share your experience.
As a first time in this situation I…
As a first time in this situation I didn't know what to aspect i was so worried. I just decide to be open and honest,trasparent about my actual situation. I realised how professional my mediator was with me and was listening every details and take note. Hope the law will do them best.
9 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you felt able to speak openly during the meeting and that you found the session supportive and professional. Our aim is always to provide a calm space where people can share their concerns and receive clear information about their options.
We appreciate you taking the time to share your experience.
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the support reassuring and helpful.
We appreciate you taking the time to share your experience.
would like to say that my experience…
would like to say that my experience with the mediation service was excellent. Both the mediator and the interpreter were incredibly kind, professional and supportive throughout the whole process. The mediation was conducted very efficiently and in a calm and respectful atmosphere. Everything was explained clearly and I felt very comfortable during the meeting. I was also pleasantly surprised by how quickly everything was arranged. I received the certificate very quickly, which allowed me to attach it to my C100 application without any delay. I expected the process might take months, but the mediation was organised very quickly and everything was handled smoothly. In the end the meeting took place only between myself, the mediator and the interpreter. I am 100% satisfied with the service and would highly recommend it.
Kind regards
Aleksandra Frąckowiak
12 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for taking the time to share your feedback.
We’re pleased to hear that you found the process clear, supportive and well organised. Our aim is always to provide a calm and respectful environment where people can receive information and understand their options.
We’re glad that the support provided during the meeting helped you feel comfortable throughout.
We appreciate you sharing your experience of the service.
Blown away
I was unsure of what to expect from my initial meeting but immediately my mediator, David Ross, put me at ease.
He was informative, understanding, kind and knew exactly what approach would work best in my situation. I felt I could trust him and I'm forever thankful for his time.
28 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your kind feedback.
We’re pleased to hear that you felt at ease during your initial meeting and found the information and support helpful. Our aim is always to provide a calm and informative space where people can better understand their options at what can often be a difficult time.
We appreciate you taking the time to share your experience.
They was really good this is the first…
They was really good this is the first time I use you and I thought I was a good idea
27 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the service helpful and that your first experience with us was a positive one.
We appreciate you taking the time to share your experience.
I was nervous but the mediator put me…
I was nervous but the mediator put me at ease I got things off my chest and felt better felt they listened to me
24 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you felt at ease during the session and that you felt listened to. Creating a space where people can share their concerns openly is an important part of the mediation process.
We appreciate you taking the time to share your experience.
Professional support that made a real difference
I’m very grateful to National Family Mediation for the support and guidance they provided during a very difficult time in my life. They gave me valuable information and helped me understand the mediation process clearly.
25 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your kind feedback.
We’re pleased to hear that the information and guidance you received were helpful and supportive.
We appreciate you taking the time to share your experience.
I thoroughly felt supported!
I thoroughly felt supported! The representative /mediator was very patient and allowed me to express my concerns whiles navigating with sensitivity, sound advice and made me feel at ease.
19 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your kind feedback.
We’re so pleased to hear that you felt supported and at ease during your session. Creating a space where people can express their concerns openly, and feel listened to with patience and sensitivity, is very important to us.
Thank you for placing your trust in National Family Mediation. We wish you clarity and steadiness as you move forward.
I spoke with Rachel
I spoke with Rachel, was so helpful and kind. I really felt hopeful after speaking with her. just amazing
19 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your kind words.
We’re so pleased to hear that you found your conversation helpful and that you came away feeling more hopeful. That is always our aim — to provide a supportive, constructive space at what can be a very difficult time.
We appreciate you taking the time to share your experience.
She explained everything clearly shes…
She explained everything clearly shes nice and with good approach.
19 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the explanations clear and the approach supportive. We aim to ensure that everyone feels informed and comfortable during what can often be a challenging time.
We appreciate you taking the time to share your experience.
Very helpful and empathetic hopefully…
Very helpful and empathetic hopefully helps us fathers get access to our kids as too may women getting away with parent alienation
16 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the session helpful and empathetic. At National Family Mediation, our focus is always on supporting both parents to find safe, constructive ways forward that prioritise the wellbeing of their children.
We recognise that separation can be challenging for everyone involved, and we remain committed to providing a balanced and impartial service to families at this important time.
The experience was very positive
The experience was very positive. This is a difficult time, but the mediator made me feel at ease throughout the process. The session was extremely helpful, and I was given clear, practical advice that I can follow with confidence. I am very grateful for the support and guidance provided.
9 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for taking the time to share your experience.
We recognise that this can be a very difficult time, and we’re really pleased to hear that you felt at ease during your session and found the guidance clear, practical, and helpful.
Thank you for placing your trust in National Family Mediation. We’re grateful for your feedback and wish you all the very best as you take your next steps.
It's not anything I wish on anyone to…
It's not anything I wish on anyone to go through but it was very informative aswell as polite and helpful thank you.
31 January 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your feedback, Jay.
We recognise that separation and engaging in mediation can be hard. We’re grateful for your decision to trust National Family Mediation to support you through the process, and we’re pleased to hear that you found the service informative, polite, and helpful.
Thank you for placing your trust in National Family Mediation and for taking the time to share your experience.
I felt at ease and was able to share…
I felt at ease and was able to share freely. It was an eye opener.
3 February 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for taking the time to share your experience, Prisca.
We’re pleased to hear that you felt at ease and able to share openly, and that the session felt helpful and insightful.
Thank you for engaging with National Family Mediation and for leaving your feedback.
Excellent and Professional Mediation Service
I am extremely grateful to the whole team for their professionalism and respectful manner. Rebecca, in particular, was outstanding —she was incredibly polite, understanding, and professional at all times. Her support was greatly appreciated, and I would confidently recommend this mediation service to anyone who needs it.
27 July 2025
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for taking the time to share your feedback, Mir Mushtaq.
We’re pleased to hear that you found the service professional, respectful, and supportive, and that your experience felt positive.
Thank you for your kind recommendation and for placing your trust in National Family Mediation. We wish you all the best as you consider your next steps.
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